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MyPillowReviews 963

2.1
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MyPillow Reviews Summary

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 8th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
Wisconsin
2 reviews
5 helpful votes
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Junk stuff!
December 17, 2023

Cheaply made. Just cut up pieces of foam (and he has a "patent" for this crap? Had to give up on them since they gave me headaches every morning. Mike is "Mr. Sleazy Snake Oil Man." Bet he gets grease all over his pillow and bet he is using someone else's, just like me. Shame, shame, man!

Date of experience: December 17, 2023
Maine
5 reviews
42 helpful votes
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Yellow
December 10, 2023

I found the pillows quite comfortable, everyone is different in that respect. My complaint is- I bought 3 for myself & 1 for my Mom. The fabric on all 4 turn yellow eventually & stay yellow after washing. I else experience this?

Date of experience: December 10, 2023
Ohio
2 reviews
0 helpful votes
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Cheap products
November 29, 2023

Very dissatisfied with my pillow, first time order and last time, ordered bed sheets did not like them felt like sandpaper and could not get a full refund totally disappointed!

Date of experience: November 29, 2023
Washington
1 review
0 helpful votes
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Not worth the money!
November 25, 2023

Bought 2 of them on sale and very disappointed. All they are is chopped up foam that you can see and feel. Gave it to my dog to use!

Date of experience: November 24, 2023
Canada
1 review
3 helpful votes
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Worst Experience Ever
November 4, 2023

Rip Off - So Called Christian
Purchased in Canada-System won't allow for return
100% guarantee my a*s; destroyed my neck after one nights use

Date of experience: November 4, 2023
Massachusetts
3 reviews
2 helpful votes
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The sheets were the right color but did not feel good and when we tried to return we were told we couldn't because it was bought as a sale item and no refund was possible WOW and such an honest commercial...
Anyways,,,,,,,,,,,,,,,,,,,,,,Not to be trusted

Date of experience: October 31, 2023
New Hampshire
1 review
0 helpful votes
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I held a reasonable expectation of a two-day delivery of the over-priced pillows for my son's birthday and paid a premium for the "expedited delivery." I requested a credit for the shipping costs which the rude agent
Denied.Now DAY FIVE and not delivery!

Date of experience: October 20, 2023
New Jersey
1 review
3 helpful votes
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False advertising. It's not free returns
October 11, 2023

They claim to have a 60 day money back guarantee and the Website claims free returns minus shipping costs. I wanted to return my purchase and they want to charge me 9.98 processing fee. So my total purchase was $100.15 after my return I would get back $74.64. Absolutely ridiculous. There goes any future purchases from this company. The pillow was not temperature regulating at all

Date of experience: October 10, 2023
Oregon
1 review
3 helpful votes
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Lumpy pillow
October 6, 2023

I recently stayed at a lovely Airbnb and found the pillows very lumpy and difficult to sleep on. They are full and don't conform to my neck and head. After a couple of nights just pushing them aside and using a decorative pillow I looked more closely and found they are my pillow brand. Lol. I cannot imagine paying for these. Not going back to that place again.

Date of experience: October 6, 2023
Illinois
1 review
2 helpful votes
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Not worth the price
October 6, 2023

I bought 2 firm pillows from this company based on the hype from their commercials. Save your money, these pillows are no better than what you could get at Target or Walmart and at a much better price. The pillows that I received were not firm at all, even though they were tagged as being firm. I couldn't use them because I need a firm pillow because of neck and back problems. I ended up throwing them in the trash

Date of experience: October 5, 2023
Michigan
1 review
3 helpful votes
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Nasty customer service
September 30, 2023

Product in my experience is as good as any other however, the customer service "David" is as nasty as they come. Accidently ended up on 'auto' coffee shipment, when realized, called to cancel in April, I talked to a woman employee to cancel. She did not cancel so they kept billing and sending, called again talked to "David" he was absolutely the nastiest individual ever. He thought it was funny, made fun of me because I was upset about having to return the coffee for refund, rude and nasty. No more Christmas shopping at My Store. Was a loyal customer, didn't mind the politics, but Mike your need to have better customer service. Get rid of David, he is destroying your company via phone.

Date of experience: September 30, 2023
California
1 review
0 helpful votes
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The slippers are completely straight and do not curve in the slightest to accommodate the natural curve of a foot. Definitely not cushioning under the foot either. Called customer service and they gave me the runaround and argue with me and over talk to me. When I tried to get a refund not only do you have to pay for the shipping when you get them you have to pay to ship them back and you are not reimbursed for either one of those AND they hold back part of the sales tax that you paid originally! Even after I finally got my head wrapped around that fact I couldn't make them understand that they still were shorting me $10 in my reimbursement. It took asking for a supervisor and another 10 minutes of going through things step by step with the supervisor before he realized I was overcharged $10 in the beginning. He states he will reimburse me the $10 and thanks me for calling. Never once did anybody apologize and own up to their mistake. Shame on you Mike for holding back all this money from people definitely not Christian standards!

Date of experience: September 29, 2023
Rhode Island
1 review
0 helpful votes
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See aboveYou know what... stop ur wining... ur a friggin millionaire. So stop ur crying and shut the eff u.

Date of experience: September 28, 2023
Ohio
4 reviews
9 helpful votes
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Garbage
September 28, 2023

My father bought all of us these pillows as a gift. They are a lumpy miserable mess. This guy and his products are garbage.

Date of experience: September 28, 2023
North Carolina
1 review
1 helpful vote
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After a few minutes in the dryer to fluff it up, it has worked exactly as advertised. This has been a great purchase for my wife and me. She has back problems and I have had neck surgery. My Pillow has given us our sleep back!

Date of experience: September 25, 2023
Texas
1 review
0 helpful votes
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Worst pillow ever
September 23, 2023

This pillow is like a nightmare. My neck was worse after a night of sleeping on it. Very expensive! It's a lie that if you're not satisfied you can return it. Oh yeah, you have to pay almost the cost of the damn pillow in order to return it. So what is the point of returning it? Never again

Date of experience: September 23, 2023
Florida
1 review
0 helpful votes
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Over rated
September 20, 2023

This pillow is overpriced and over rated. It was uncomfortable and frankly I threw it out. Don't waste your money on it.

Date of experience: September 19, 2023
Washington
1 review
0 helpful votes
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Lumpy and uncomfortable
September 19, 2023

I once used a cinder block as a pillow because I had non around, that was a better sleep than I've ever had with mypillow. Its just a awful pillow, super lumpy. You're honestly better just resting you head on your folded arms or just on your bed

Date of experience: September 19, 2023
Florida
1 review
0 helpful votes
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Price too high
September 18, 2023

Not sure how this "Christian" company can get away with the prices they charge. And when I called Customer Service, they are not very kind. Won't deal with the outrageous company again.

Date of experience: September 18, 2023
Georgia
1 review
0 helpful votes
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Great!
September 17, 2023

Love the pillows and sheets! Now buying the slippers to check them out! This company is all about customer service!

Date of experience: September 15, 2023

About the business

Hi, I? ۪m Mike Lindell, Inventor, Manufacturer, and CEO of MyPillow Inc. Years ago, like you, I found myself extremely frustrated with my pillow going flat. Most pillows are designed to break down. I would wake up in the morning with a sore arm, my neck...


mypillow.com
Founded in 2005
Chaska, MN, United States
+120