MyFax

I cancelled my subscription online before it was set to charge me. I cancelled it again and asked for a refund but all I get is a generic no reply email. DO NOT us their website. It is a ripoff.

I had joined because my friend referred me. The 1st day I used it, I CANCELED right away. They tell you $12 membership and in one day I paid $42. I contact customers service. (DONT TRY CALLING! THEIR AUTOMATED SYSTEM IS TERRIBLE, THEY NEVER ANSWER!) so I chat with them and they told me that the duration of my documents was more then 60 seconds and therefore I was charged more. I sent 20 pages so less then the 100 page limit and I got charge $42 I asked for money back they said they could only do $15 I wanted $20 atleast and said no. I canceled. They said they would give me a month free I said no because they were going to charge me another $42. Oh and before I finished sending my fax and they charging me $42 they blocked my account.

I wish I had read these reviews before I signed up for the free trial! This is a terrible service... bordering on a scam. I sent one fax and received a notification that delivery had failed. I tried to resend it-- same notification. I tried a few times... no luck. Gave up, then the next morning got an email that many of these faxes did go through, resulting in overage charges because it was sent multiple times. I emailed and argued that these charges should be reversed as the email said that transmission FAILED... not that they would keep trying. They told me they would not reverse charges. I emailed again questioning this and explaining the situation and they did not reply. I tried to talk to them via the customer support chat on the site and the same thing, with an added touch of rudeness. So I tried to cancel my account and you have to call someone to do that. Seems that all this service is designed to do is to trick you into spending more money than you should and making it hard to cancel the recurring monthly charges. Run far away!

I SIGNED UP FOR A 14 DAY FREE TRIAL WHICH INCLUDING 100 PAGES FAXED FOR FREE, I SENT 3 FAXES, 2 THAT WENT THROUGH FOR A TOTAL OF 8 PAGES AND ONE THAT DIDN'T EVEN GO THROUGH WITH 10 PAGES, I CALLED FOR A REFUND, WAS GIVEN AN ABSURD EXPLANATION, TOLD I WOULD BE REFUNDED, CALL TO CANCEL THE ACCOUNT, WAS TOLD THE REFUND WAS INDEED PROCESSED, CAME TO FIND OUT IT WASN'T AND THEN WAS CHARGED ANOTHER $10. SO NOW I'M OUT $20, THE COST OF A 2 MONTH PAID TRIAL IN JUST 2 DAYS INTO A 14 DAY FREE TRIAL. CROOKS. I WANT MY $20 BACK AND AN APOLOGY FROM A SUPERVISOR. THEY SHOULD BE ASHAMED AND BE DELISTED FRON GOOGLE SEARCHES. CROOKS!

I downloaded this app and it said I'd receive unlimited faxes for $10.00. I sent faxes and notice every time I sent a fax my husband's phone kept beeping. Soon realizing every time I sent a fax they charged me $10.00. $30 within 30 minutes then tried to take another $10.00 out of my account but couldn't because I blocked them and called them. The guy on the phone was extremely rude and told me that I faxed over 400 faxes, which was impossible! The proceeded to tell me that I couldn't get a refund only a credit and he'll send a credit request over to another department that would call me. Then my husband called (men are less excited) and told him the same thing. They are scamming and scheming people and they don't care. Plus, sounded like he was at home drinking a beer! They weren't of any help at all! I DONOT RECOMMEND THIS "FAX PLACE" or whatever. I couldn't believe these people! He immediately starts to tell me,
"WELL" (immediate defense). Poor customer service and they don't compromise their wrongs!

This company habitatually fraudulently bills customers and this is clear from reading reviews: https://www.sitejabber.com/reviews/myfax.com First off, you can't cancel your account yourself or via email, you have to call or live chat the company. I called and spent 15 minutes dodging sales pitches to finally cancel my account. Then, I was billed anyway. A rep said that they "had received a request to reinstate my account". No such request was made so this is a lie. When I said as much, they changed their story to saying they "had canceled the wrong account" which is definitely a lie because I had to given multiple pieces of identifying information when I canceled my account. Then, the finance team denied my refund request! I was only able to get it overturned because I had saved the chat conversation where the rep admitted that "they had canceled the wrong account". The finance team claimed that they "intended to refund my account but actually made a mistake", which is suspect.Other reviews of the company show that this these lies and run-arounds are common practice with MyFax. This company is utterly fraudulent and needs to be penalized or shut down.

The worst service I have ever used. They double bill you without notice and the kicker, for the last 2 months: they crossed my fax number with local medical offices and now I receive SENSITIVE patient information to my fax number. People that are trying to fax MY COMPANY are getting blocked... I tried calling MyFax, their response is: too bad, too sad, and you're responsible for the billed pages. I tried calling at least 5 of the medical offices that are sending these to me and their response is: just delete them - when I ask where/who has my fax number, they say, sorry, not my department & good luck getting through their lines in the first place. What is wrong with this world? Absolutely insane. Needless to say, MYFAX is clearly at fault, cross using my fax number. I could not be receiving these many faxes from so many different medical providers, AND NOT receive my own faxes that my clients send me. Done, canceled, I don't even want this fax number to be associated with me. STAY CLEAR AWAY.

I signed up a couple of months ago because I thought I would need services. I could've sworn I went and cancelled it as soon as I realized I wouldn't even need it, apparently I didn't actually do that. I got a $10 charge today and completely forgot I ever signed up for a free trial for it. Naturally, I called customer service and it took so long just to talk to someone. Once I was finally connected, I could not for the life of me understand this man talking so slowly, yet mumbly, over the phone. Mind you, I NEVER used the services and didn't have any record of my number for my account due to this. He took forever just to find my account after giving him my email approximately 5 times because he couldn't understand what I was saying (I'm speaking very loud and clearly). Finally, he took his sweet time in cancelling my account and said he'd put in a refund request, but it's out of his hands and it's up to the finance department to decide on that. Yeah, I know what that means. Aka, I'm not getting a refund and you already know it. I'm just glad it's onlt $10 and I can just move on with my life and not go through another 25 minutes phone call just to cancel my account. What a scam.

Let me first start of by saying that the free 30 day trial just shows how desperate this company is for your money. They are hoping that within the first 30 days you will either forget that you signed up for this service or gave up on trying to cancel because they make it very difficult to do so. The method of operation is that they do not send you any e-mail correspondence after you initially sign up in hopes that you forget about their service and/or can't figure out how to cancel and they can quietly steal money from your bank account month after month with hopes that you don't notice.

After being billed for this service twice after requesting a cancellation during the trial period (via e-mail, which apparently you can't do. You must call in to cancel. Just learned that today). I noticed my card was charged yesterday for the subscription, called to cancel and requested a refund for that month. Realized I had been billed for the previous month also, but I figured a refund for the month I was just charged for would suffice.

The representative I spoke with at first was hard to understand and did not understand me, so I asked for a supervisor. I think they must have transferred me to their lawyer instead. This guy was pretty bad. His level of customer service was probably the worst I've ever experienced. Based on his defensiveness of their policies, I suggested that the company must need the $10 more than I do. I asked him if his position was in jeopardy with the financially struggling company and he hung up on me. I take that as a yes.

Don't do business with this corrupt company that wastes your time and does not value you as a human being, let alone a customer. However, if you are feeling charitable, go for it. They really could use the money.

J2 Global Inc, the parent company, owns many fax services including:
MyFax, MetroFax, RapidFax, Send2Fax, Fax.com, TrustFax.

Here is a copy an email I wrote today to MyFax's "customer service":

"Customer Service,

Amazingly awful! You have outdone your own bad service!

Your fax services has been especially pitiful for past several months now and continue to be near non-existent into September; your services recently have been more especially awful than your normally bad and unreliable fax service.

You have repeatedly embarrassed me with clients and colleagues and cost me time and money as many persons trying to fax me have called me or emailed me repeatedly asking for a working fax number.

I have repeatedly received partial faxes from your service.

What a waste of time and money!

How frustrating!

How unprofessional!

You have not provided the services that I have contracted with you to receive and which I have paid in good faith.

Accordingly, I demand a return of the full amounts you charged me for June 25,2019 (USD $10), July 25,2019 (USD $10) and August 25,2019 (USD $10) for a total of USD $30.

I demand that you return return USD $30 to the credit card that you have been charging; alternatively, if that is too challenging for your high-tech company then just send me a cheque.

Don't fax me because my fax number doesn't work!

[my name, etc]"

*** WARNING! MYFAX IS DEFINITELY A SCAM! ***

SEPT. 17,2016 I SIGNED UP FOR THE "FREE 30 DAY TRIAL". I SENT 11 FAXES TO THE SAME NUMBER. ONLY 8 WENT THROUGH. *ALL 11 WERE TO COLONIAL LIFE (SOMEWHAT LIKE AFLAC) WHICH IS AN INTERNATIONAL CO. SO THE FAX # IS THROUGH A NETWORK.

OF THE 8 SUCCESSFUL FAXES, ONLY ONE WAS 11 PAGES INCLUDING COVER. THE OTHER 7 WERE BETWEEN 3 AND 4 PAGES *WITH COVER*.

OCT. 4,2016 I WAS CHARGED $10. WHEN I CALLED, I WAS TOLD IT WAS BECAUSE I HAD SENT 180 PAGES! I SAID, "NO WAY! I JUST SENT INFO. TO COLONIAL LIFE FOR MY HUSBAND'S INJURY AND ONLY ONE FAX WAS 11 PAGES WITH COVER." (BECAUSE I RESENT THE DOCS THAT WERE NOT SUCCESSFUL IN THE 4 FAXES"

I THEN ASKED IF I WERE CHARGED FOR THE FAX ATTEMPTS THAT WERE UNSUCCESSFUL "BECAUSE THERE IS NO WAY I SENT 180 PAGES" AND WAS TOLD NO.

***COMPLETE SCAM***

I ASKED FOR A REFUND BECAUSE I WAS CHARGED FRAUDULENTLY AND WAS MET WITH RUDE OPPOSITION. SO, I PRINTED OUT ALL OF THE COVERS, SCREEN SHOTS OF MY SENT BOX AND THEN TOLD THE RUDE REP TO PLEASE CX MY "FREE 30 DAY TRIAL".

I CALLED MY BANK AND TOLD THEM I HAVE ALL SUPPORTIVE DOCUMENTATION NECESSARY TO SHOW I WAS RIPPED OFF.

I signed up for a free trial on Aug. 10th just to be sure this service would work for my business. I signed up for the 100 pages outgoing and 200 pages incoming for $10 per month. I sent one fax that included a total of 50 pages. The fax went through successfully. I tried sending another fax a few days later with a total of 4 pages that did not go through successfully. I was charged $10 on Aug. 23rd and another $10 on Aug. 26th. When I called to inquire about the charges since I was not due to be charged until Sept 9, I was told that I had exceeded my pages and that it was a total of 121 pages actually sent since it does not go according to actual pages but how long it takes to send the pages. Once it was explained to me, I agreed to pay the overage which would have only been $2.10 since its. 10 cents per additional page. I was informed by 2 different reps that they would escallate my request for only a $10 refund however they are not sure it will be approved. So beware! I sent a total of 50 pages and was charged $20. If I'm lucky, I will get a $10 refund but reading the previous reviews, probably not likely.

Plain and simple words for these people- scammers they are to steal your money. Such a shame on you and your pathetic scamming business.