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mSpyReviews 2,270

3.9

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From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1795
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mSpy Reviews Summary

mSpy has a rating of 3.9 stars from 2,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 3rd among Mobile Applications sites.

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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Teşekkürler
October 7, 2023

Rodney Haynes, çok yardımcı oldu. Jailbreak olmayan iphone için hizmetler kısıtlı,buna dikkat edilmesi gerekiyorTeşekkürler.

Date of experience: May 4, 2023
India
1 review
0 helpful votes
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Very poor experience with mSpy product to monitor kids online activities
I was using mSpy to monitor my kids online activities. This product doesn't work at all most of the times. Most of the features are only for namesake but needs constant and continuous reinstallation in target device which may not be possible most of the time as we don't have access to the device. In a span of 10 days of usage I had to reinstall 6 times in tata get device by giving all permissions but it won't work for more than 1-2 days. I was really frustrated. The service through chatbot is horrible as they keep on sending the same guides all the time but not resolving the issues. Even if you want to connect for a live chat the responses are the same guides. If you want to cancel the subscription within 14 days of purchase they don't give refund sighting lame excuses and "clauses". I request everybody not to use this after seeing their very encouraging advertisement. I give "0" rating for this product. Please be away from this and have better mental stability

Date of experience: April 29, 2023
California
1 review
0 helpful votes
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Customer service 'Eugene Butler' very helpful and Mspy service also good and worth of cost. Thank You

Date of experience: April 25, 2023
GB
1 review
0 helpful votes
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Great app
April 21, 2023

I recommend checking your loved ones. Unfortunately, everyone lies

Date of experience: April 21, 2023
GB
1 review
0 helpful votes
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So, I recently installed mspy on my daughter's phone as a way to keep an eye on her online activity. To my surprise, I discovered that she's been drawing pornographic comics and sending them to someone via email. When I confronted her about it, she claimed that it's all part of an "artists' union" and that I wouldn't understand. I'm not quite sure what to do with this information, but I wanted to reach out and see if anyone else has experienced something similar. Any advice would be greatly appreciated! Thanks for listening.

Date of experience: April 21, 2023
GB
1 review
3 helpful votes
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Recently, thanks to a gps tracker of this app, I found out that my 15-year-old son and his friend had taken a trip to another city… all without telling us! As you can imagine, I was pretty concerned and decided to start a serious conversation. Turns out, they were on a mission to find drugs! Thankfully, they never went through with the purchase. But needless to say, I've made a point of checking his location every day now. Ah, parenthood… always an adventure!

Date of experience: April 21, 2023
GB
1 review
0 helpful votes
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Thanks this app I discovered that my 12-year-old daughter was communicating with strangers on the Internet. I was shocked and anxious. It's a scary realization that your child may be in danger without even realizing it, but it's important to approach the situation with understanding and support rather than anger and blame. I've decided to be more attentive, spend more quality time with my daughter, and educate myself on how to recognize and prevent online predators. In this digital age, it's crucial that we equip ourselves and our children with the knowledge and tools to navigate the Internet safely.

Date of experience: April 21, 2023
GB
1 review
0 helpful votes
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As a parent, I must monitor my teenage son's internet activity. Recently, I decided to block porn sites on his devices. While some may see this as intrusive, I believe it's my responsibility to help him make better choices to protect his mental and emotional health. I'm grateful that I was able to catch this behavior early because I firmly believe that true purity comes from having God in our hearts. This journey isn't always easy, but as a family, we're committed to living a life guided by our faith and values. By eliminating these unclean websites, we can stay true to our beliefs and strengthen our relationship with each other and God.

Date of experience: April 21, 2023
GB
1 review
0 helpful votes
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Helps to build a relationship
April 21, 2023

We all have insecurities and doubts in our relationships. Sometimes we just need that extra reassurance that our significant other is being honest with us. That's where the app comes in. I used this app to monitor my girlfriend, and to my surprise, she was completely honest with me. It gave me a sense of calm knowing that I could trust her words and actions through the app. It's not about being controlling or invasive, but rather about building trust and strengthening the bond between us. Thanks to this app, I can now stop worrying and focus on building a happy and secure relationship.

Date of experience: April 21, 2023
GB
1 review
0 helpful votes
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Mspy gives me the peace of mind
April 21, 2023

As a parent, Mspy gives me the peace of mind that my child is only viewing content suitable for their age. I'm able to block any apps or websites deemed inappropriate - so they can surf safely!

Date of experience: April 21, 2023
GB
1 review
0 helpful votes
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Good sales department
April 20, 2023

It was a breeze dealing with this friendly and helpful sales department - my problem was taken care of in no time at all! Big thanks for their assistance.

Date of experience: April 20, 2023
GB
1 review
0 helpful votes
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Children grow up very quickly
April 20, 2023

Thanks to mspy, I found out my 7 year old was being exposed to content that wasn't suitable for him. And while it's a relief knowing she'll be safer going forward, nothing can beat the feeling of wishing you'd been more proactive sooner.

Date of experience: April 20, 2023
GB
1 review
0 helpful votes
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Before I started using mspy, my 10-year old had access to things far beyond his age. It's a pity that it took me so long for me to find out about the dangers he was exposed to - but now I can rest assured knowing that the app is there providing an extra layer of protection!

Date of experience: April 20, 2023
GB
1 review
0 helpful votes
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With Mspy mobile phone monitoring software, I get the opportunity to stay connected to my children's digital world and that provides me with an incredible sense of security! It helps ensure their safety online and gives me peace of mind.

Date of experience: April 20, 2023
Canada
1 review
0 helpful votes
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Very helpful staff
October 7, 2023

Alex Scarn was able to relieve me of any worries when i had a question. He answered me in just a couple minutes and explained that what i was seeing was normal and unrelated to their service.

Date of experience: April 18, 2023
Romania
1 review
2 helpful votes
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They are scam
May 15, 2023

They refused my refund even if I am etitled to a refund by EU law. I haven't even used their app because it did not meet my requirments. They have misleading features on website and after you pay, you see that those features work only with both phones connected to the same wifi network. I also made written complain to authorities about this scammers. Do not buy anything from them.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2023
Sergey V. mSpy Rep
over a year old

Dear Stamate,

We apologize for any inconvenience you have experienced regarding your refund request. We understand your frustration and the importance of ensuring compliance with applicable consumer protection laws.

While we strive to provide accurate information on our website, we acknowledge that there may have been confusion or misunderstandings regarding certain features and requirements. We apologize for any inconvenience caused by this.

We take your feedback seriously and appreciate you bringing this matter to our attention. We will review and assess our website content to ensure clarity and accuracy in describing our app's features and functionality.

Regarding your refund request, we recommend continuing to engage with our customer support team to discuss your specific situation and explore potential resolutions. They will assist you in understanding our refund policy and ensuring that your concerns are properly addressed. You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Texas
1 review
0 helpful votes
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This is a big scam DO NOT PAY
May 15, 2023

I paid for service and never got to use it bc the page sent me to another company page but come to find out they can't do what they say then got a million reasons why they won't refund you after they say they can do this and that but can't do nothing but take your money do not waste your time or money

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Australia
1 review
0 helpful votes
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Customer service
October 7, 2023

Hi the sales rep I dealt with is Alex scarn and his customer services was very helpful and prompt and answered all questions thouroughly

Date of experience: April 14, 2023
Japan
1 review
0 helpful votes
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素晴らしい
April 13, 2023

Mspyのカスタマーは素晴らしい
困ったら時はたすけてくれる、
感謝しています、いつもありがとう
親身になって対応してくれます

Date of experience: April 13, 2023
Germany
1 review
0 helpful votes
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Very friendly
October 7, 2023

I was happy with the help received from the customer service chat. Namely to Anna Newman that was very helpful in finding a solution for my error in installation

Date of experience: April 12, 2023