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mSpyReviews 2,269

4.4

From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.


mspy.com
Tallinn, Campeche, Estonia
+1795
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mSpy Reviews Summary

mSpy has a rating of 4.4 stars from 2,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 3rd among Mobile Applications sites.

This company responds to reviews on average within 8 days
California
1 review
0 helpful votes
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Scam scam scam scam
April 28, 2024

The promised service dont work. I found out after payment. They dont refund even if there is a money back garantee! I will send a lawyer you will see!

Date of experience: April 18, 2024
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Singapore
1 review
0 helpful votes
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Mspy or Mlie?
April 23, 2024

All the features you see on the website are not "remote access" as they claim. It requires backup and is not live which means if your child is in danger they can delete the data and you will never know if they are truly safe.

They claim it works for android/iphone which is BS.

Customer service team is horrendous, app couldnt be downloaded on the mobile > app couldnt be used on desktop "synchronization fails" consistently despite following all instructions. Asked me to re-install, tried and failed. Tried on another laptop and another device also failed.

Final solution they gave me is "get you child an android phone instead of an iphone"

WELCOME TO HELL. Biggest scam and now we know why they don't have google reviews. My mistake for being trusting of the fake reviews they have on their website.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 13, 2024
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

France
1 review
0 helpful votes
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They are scamers
April 20, 2024

At all if you do not use the service they scam you they do not refund you at all!

Really they are as1hol3

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
GB
1 review
0 helpful votes
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Refund
April 19, 2024

I am wanting a refund as it's not what it says in description. I paided my money then 4 more payments tried going out my account. Want a refund simple

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

AE
1 review
1 helpful vote
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Unresponsive and unprofessional
April 17, 2024

I've purchased an annual plan with mAssistance plan,when connecting the required devices the tracking service which is advertised in the website is not available! None of features is working! I've requested for refund the next day after purchase however the company is not responding to any of my emails! I would never recommend anyone to use this company who is so unprofessional!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2024
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Guyana
1 review
0 helpful votes
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Es una muy mala aplicación
April 17, 2024

Nada a funcionado desde que compré mi mercancía, no e podido ver nada porque siempre la aplicación tiene un problema, primero no puedo mostrarme mensajes porque todos los permisos no están aceptado, seguro el celular monitoriado no está compartido información y luego no sincroniza con el dispositivo monitoriado, esta aplicación es una real estafa, creo que un único propósito es robar información para otros fines mayores, no para dar un servicio.

Date of experience: April 7, 2024
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Italy
1 review
0 helpful votes
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Thomas york
April 18, 2024
Updated review

Il miglior agente in chat è Thomas York. Sempre gentile e disponibile. Mi ha aiutato in tutte le mie richieste

Date of experience: April 6, 2024

Thomas York very good
March 26, 2024
Previous review

Ho avuto tanti problemi ma Thomas York mi ha aiutata a risolvere. Molto utile come app, anche se spesso bisogna reinstallare

Date of experience: March 26, 2024
California
1 review
0 helpful votes
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Fast service
April 13, 2024
Updated review

Rodney Haynes was able to assist me quickly. Very helpful and professional service provided. Appreciate the help.

Date of experience: April 2, 2024

Eugene Butler Quick Response
October 25, 2023
Previous review

Eugene Butler was very helpful. Quick response and solved my problem I was having today. Appreciate the help.

Date of experience: October 24, 2023
Germany
1 review
0 helpful votes
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I had canceled my subscription last year. Since it wasn't confirmed and I didn't receive any confirmation, I even canceled it a second time. Nevertheless, I was charged for the new year.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 2, 2024
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

GB
1 review
0 helpful votes
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Life saver for concerts
April 12, 2024

Took my little dude to his first concert, and let me tell you, mSpy was a lifesaver! The crowds stress me out. We set up a geofence around the venue, and I got an alert if he wandered too far. Totally enjoy the music without constant worry.

Date of experience: April 2, 2024
GB
1 review
0 helpful votes
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Not cool. Thankfully, mSpy's notification on incoming texts while driving caught my teenager red-handed. Had a good conversation about distracted driving and put a swift stop to that nonsense.

Date of experience: April 2, 2024
GB
1 review
0 helpful votes
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Work phone, work focus
April 12, 2024

My boss uses mSpy on our work phones. Honestly? Not a bad thing. Keeps everyone focused on work calls and messages, no more social media distractions. Plus, it helps track down missing company laptops.

Date of experience: April 2, 2024
GB
1 review
0 helpful votes
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MSpy vs. the teenager's eye roll
April 12, 2024

My son rolls his eyes every time I mention mSpy, but honestly, it helps. We can see he's not skipping school (phew!), and it helps with those late-night "where are you?" moments. Peace of mind for both of us.

Date of experience: April 2, 2024
Texas
1 review
0 helpful votes
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Worst experience with an app possible
April 11, 2024

The website double charged my card, they also automatically charged for nonexistent customer support. Refused to refund my money. App contained a virus. Having to dispute with my credit card. Avoid!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

GB
1 review
0 helpful votes
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Caught before it happened
April 11, 2024

MSpy's website blocking feature played a crucial role in protecting my child from inappropriate content. While I encourage open communication, the app allows me to block access to harmful websites they might encounter accidentally.

Date of experience: April 1, 2024
GB
1 review
0 helpful votes
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My child started riding the bus to school recently, and I was initially nervous. MSpy's location tracking feature helped alleviate my anxiety. I can see my daughter's location throughout the ride and receive alerts when she goes to strange places.

Date of experience: April 1, 2024
GB
1 review
0 helpful votes
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Forgetful son
April 11, 2024

My forgetful teenager constantly misplaces their phone. With mSpy's location tracking feature, helping them find it is a breeze. I can locate the phone on a map and guide them to it, saving us both time and frustration.

Date of experience: April 1, 2024
GB
1 review
0 helpful votes
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Sometimes, I lend my phone to friends or family members. MSpy's browsing history monitoring feature gives me peace of mind. The app allows me to see what websites they accessed while using my device, ensuring they didn't access any personal information or download unwanted content.

Date of experience: April 1, 2024
GB
1 review
0 helpful votes
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Tracked lost work laptop
April 11, 2024

As a freelancer, my laptop is essential for my work. Losing it at a coffee shop sent shivers down my spine. Thankfully, I had mSpy pre-installed for employee monitoring (with my team's knowledge). The location tracking feature helped me pinpoint the laptop's location and reunite with it quickly.

Date of experience: April 1, 2024
GB
1 review
0 helpful votes
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Find some strange texts
April 11, 2024

My gut feeling told me something wasn't right with my partner's online activity. They were spending excessive time on their phone, secretive about what they were browsing. MSpy helped me discreetly monitor their online actions. While I value privacy, there's a difference between privacy and secrecy. So, I really found some strange texts that led to a conversation about honesty and trust in our relationship.

Date of experience: April 1, 2024