mSpy has a rating of 4.2 stars from 2,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
David Cooper answered all my questions and gave me great assistance with the trouble I was having. He explained everything really clearly and tried to help with everything I asked.
The call monitoring feature helps me see who my child is talking to and for how long. It's been useful in spotting potential issues.
The application does its job. The application is very intuitive and easy to use.
David Cooper from support is very helpful.
Dear Customer,
Thank you for the 5-star rating and your feedback! We’re glad to hear that the application is intuitive and easy to use. We also appreciate your kind words about our support team – we're always here to help!
MSPY support
After using this service for several months, my approach to online safety has improved significantly. I now have a clearer picture of my children's online presence and the tools needed to protect them from risks.
Dear Andrew,
It’s great to hear that the service is helping you feel more confident in keeping your kids safe online. We're always here to support you in this journey!
The convenience is incredible! I mainly use message monitoring and set up alerts for restricted areas. If my child enters one, I get notified immediately.
Overall, mSpy has been an invaluable tool for our family. It's given us peace of mind, helped us set boundaries, and even caught some unexpected things. If you're looking for a way to monitor your child's phone activity, I highly recommend mSpy.
We tried Family Link and then Qustodio, but our kids managed to disable them every time. Gave mSpy a shot, and have to say, I'm impressed. The app is totally hidden on their devices, and they can't figure out how to disable it. Even when they use VPNs, I see everything on the mSpy dashboard.
I have so far found the signing up process very misleading. Mspy doesn't give you access to their services until funds have cleared in their account. I spoke to customer service, they were unfriendly and unhelpful. I've been told to wait 24 hours until the merchant accepts payment.
Hoping the app is as good as it sounds and I can update my review tomorrow.
Location service was ok, then it has turned into terrible! Almost no updates for a few weeks, and i have access to the phone always! Its not about internet service,,, internet service is very good most of the time.
Seriously mspy has become awful,,, i don't know what happened to them?! (also changed target phone from android to iphone,, but still same problem!)
Dear Customer,
We're terribly sorry for any inconveniences caused from our side.
Our main goal is to make the all mSpy products and services correspond to the highest quality standards.
We kindly ask you to check the GPS settings on the iPhone (Location Services). Check the Location Update interval - it should be 5-10 minutes. Changing the media features (Photos and Videos) from "All connections" to "Wi Fi only" will also speed the process.
At the same time, please contact me directly at margaret@mspy.com for more efficient help. We’ll need to look into your account first.
Looking forward to hearing from you soon.
Best regards,
Margaret
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This company literally took my money without using the product. After I accepted the service with a discounted price of 34$ I realized quickly it would not work with the devices I needed. I needed to monitor my child's IOS from my android. I was then charged 75$ instead and immediately notified customer service of my error and that I had NOT even downloaded the software let alone utilized any part of the service. I didn't even complete my information for the subscription. I have been emailing them for 2 weeks regarding a refund with NOTHING but refusal! HORRIBLE SERVICE!
Hi,
Thank you for sharing your feedback, and we're truly sorry for the frustration you've experienced.
Please know that our Billing Department has already reviewed your case and provided you with all available alternatives via email. According to our records, the charges reflect the selections made during the checkout process, including any additional services that were accepted at that time.
This has saved me from unnecessary anxiety multiple times. If my daughter doesn't pick up her phone, I can quickly check her location instead of worrying.
Honestly, I think every parent should consider using software like this, especially as kids gain more independence. We use mSpy when I can't reach my daughter by phone.
Fantastic app! I was concerned that installation would be tricky, but the step-by-step guide made it incredibly simple. Now, I always know where my daughter is and that she's safe.
Teenagers aren't always truthful about where they are. With mSpy, I can verify my son's location, which helps me feel more secure about his safety.
My daughter and I have a strong relationship, but mSpy helped me realize she was struggling with friendships. It gave me a way to support her better.
When our son went away to college, we started using mSpy to check in without constantly calling. It's been a great tool for peace of mind.
I don't use mSpy to spy—I use it to protect my child. The app has been invaluable for our family's peace of mind.
My son lied about his whereabouts, but mSpy showed the truth. It helped us have an open discussion about trust and responsibility.
Dear Tilly,
Thank you for the 5-star rating and for sharing your experience! We’re glad to hear that mSpy helped you uncover the truth and facilitated an open discussion about trust and responsibility with your son.
If you need any support, we’re always here to help!
MSpy support
I decided to try mSpy after a stressful experience where I couldn't reach my son for two hours. Now, I use it occasionally, and it always provides accurate updates.
Answer: Dear Julie, At the moment you can monitor Snapchat only on Android phones due to absence of jailbreak for the latest iOS versions.
Answer: Dear Vivian, You can install mSpy on Android phone without rooting. All you need is phone that you want to monitored in your hands and mSpy subscription. It will take around 5 minutes to install mSpy.
Answer: Hello Roops, Thank you for your question. It depends what target device you are using, with Androids and jailbroken iOS devices you can see all deleted messages after mSpy installation and with iOS without jailbreak deleted messages are not available. In case you have any more questions please contact us! Regards, MSpy team
Answer: Dear Zac, Thank you for your question! Please be informed that currently mSpy application is capable to fetch only messages and received media files from Instant Messengers such as Viber (messages, media files and call logs), Whatsapp, Facebook Messenger, Skype (messages and call logs). You may monitor Snapchat application as well - mSpy will fetch photos which are sent/received.
Dear Emma,
Thank you for the 5-star rating and for sharing your experience! We’re glad to hear that our support team was able to assist you and provide clear, helpful explanations. Your satisfaction is important to us!
If you need any assistance, we’re always here to help!
MSPY support