Overview
mSpy has a rating of 4.2 stars from 2,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
I can't imagine life without this program. It provides me with the confidence that my children are safe, allowing me to focus on other parenting responsibilities.
At first, I thought this was just another unnecessary service, but after trying it, I completely changed my mind.
I once thought monitoring my kids was unnecessary—until an incident changed my perspective. Now, I see the value in keeping an eye on their activities.
I purchased mSpy with the hope of using its features to monitor a device, but I encountered nothing but issues. First, many of the features, including the screen recorder, did not work as advertised. When I reached out to customer support, they gave me vague instructions that didn't solve the problem. After submitting a refund request, I was told that I had to use an optional service called "mAssistance" instead of a refund. Even though I didn't request or authorize this service, I was charged for it. When I contested the charge, their support team simply pointed me to their refund policy, which seems designed to avoid refunds under almost any circumstance, including technical failures. Despite numerous attempts to resolve the issue, I was left feeling scammed, as mSpy refuses to honor a refund for a product that didn't meet expectations. Their customer support is unhelpful, and their policies are overly restrictive. I would strongly advise others to avoid mSpy. There are better, more reliable alternatives on the market, and mSpy's service and policies do not reflect their promises. EDIT:
As you may have noticed, I have deliberately stopped responding to your emails. This decision was made following my lawyer's advice, given the ongoing legal actions against your company. At this point, complaints have been officially submitted to all competent authorities, including the National Authority for Consumer Protection (ANPC), the Romanian Police, the Cybercrime Division, the European Consumer Centre (ECC), and the European Data Protection Board (EDPB). All relevant documentation and communication have been provided to them as evidence. Your refusal to address the unauthorized charges, despite multiple amicable attempts, has now escalated into formal investigations at multiple levels. I trust you will soon be contacted by the respective institutions. I will refrain from any further direct communication with you, unless advised otherwise by my legal representative.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Knowing that I can always check on my children's well-being, even from afar, brings immense comfort. This service provides reassurance as I navigate today's digital challenges.
Excellent service! It helps me confirm that everything is fine and that my child isn't getting into risky situations.
I'm very happy with my subscription! It reassures me that my children are safe and doing well.
Please don't make the same mistake as me because I didn't pay attention on people's review and now, I got big scam. Nothing works and even to speak to customer service, they want you to pay a fee for that access.
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at support@mspy.com with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
The service helped me detect early warning signs when my child began messaging unknown individuals, allowing me to prevent potential problems.
I don't use this for strict control—I simply stay informed about my child's whereabouts for peace of mind.
In my opinion, this is one of the best parental tools available. It offers protection against online dangers and helps parents navigate digital challenges.
Setting it up was straightforward, and customer support was very responsive whenever I needed help.
The tool helps prevent risky situations and gives parents peace of mind. Knowing I have this resource lets me focus on raising my children with confidence.
Keeping track of my child's safety is much simpler now. I can oversee important aspects of their well-being without stress or worry.
When my daughter became more withdrawn, I decided to install mSpy. Now, I can ensure her safety while respecting her independence.
It felt unfamiliar at first, but now I can't imagine managing without it.
The hidden mode feature is vital, allowing me to supervise without violating trust, which is essential for maintaining a healthy relationship with my children.
Dear Livia,
We’re happy to hear that the feature is helping you keep your kids safe while also maintaining that calm and healthy relationship. Your peace of mind is our priority!
We initially got mSpy to address behavioral issues with our son. Now, we use it occasionally to ensure everything is okay.
My child had been acting distant, and when I checked, I found troubling messages with classmates. MSpy helped me understand and protect them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Lutgarda,
So glad to hear the service is giving you peace of mind!
It’s awesome knowing we’re helping you focus on the other important parts of parenting.