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mSpy

Overview

mSpy has a rating of 4.3 stars from 2,173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
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Pennsylvania
1 review
2 helpful votes
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Its a scam
January 29, 2024

All these positive reviews are a joke. The majority of features don't work and if you need assistance you have to pay for anything beyond the service rep copy/pasting the useless documents that didn't even make sense. I used to use spyzie and was MUCH happier with their reliability and customer service!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2024
Missouri
4 reviews
57 helpful votes
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Over 50! Emails exchanged with the customer service I paid over $65 to receive! Never updated! No response to request for refund. Extremely Aggravating! Just save yourself A lot of time and money. Used them in past WO problem, it seems their service has expired beyond just collecting your money.

Date of experience: February 12, 2020
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.

Thank you for your understanding and patience!

Ohio
1 review
7 helpful votes
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I had to speak with 8 individuals over the course of two months, continually asking since day 2 for a full refund. They gave me a hard time and sent me in circles, & they charge money to speak to someone on the phone. After finally approving my refund, there is a 9% fee for some BS bank processing. They display false advertising saying a non-jail broken iPhone can have SMS text and browser history viewed, calls, etc., but it can't. They literally make money off of their 9% fee after cancelling for getting people to sign up when they can't do what they say they can. It took me pressuring to get my lawyer involved for them to even acknowledge my refund. As someone who has spent decades in sales and customer service, this company is TERRIBLE. Stay away!

Date of experience: April 29, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for your review, all feedback is important to us and we are sorry to hear that you have had such a frustrating experience.

We would like to resolve this issue as quickly as possible and find a solution that works for you. Currently, we have several ways to monitor an iPhone.

We would be very grateful if you could provide us with your customer number or email address. As soon as we locate your account, we'll do our best to help you quickly and find the most compatible and appropriate ways to monitor your target device.

Thank you for your understanding and your patience!

India
1 review
0 helpful votes
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Not upto the mark.
September 27, 2023

Not configured as easy to install on any device. I have requested repeatedly since last 6 months for about more than 20 times to help for installation on the target device, but the problem has not been reserved yet. Received only a repeated and typical answer from customer care with no useful information/help.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 28, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

Florida
1 review
9 helpful votes
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BE CAREFUL!
June 23, 2022

I could have put zero stars if possible. This app is bull$#*!. Don't waste your money. It's a scam. They promise things the app can do that don't exist.
After paying, you realize the trickery and you try to call the customer service number, it's almost impossible to get through. By email or chat, you receive automatic messages.
I wasted a lot of time contacting them only to end up telling you that there is no refund. Out of ethics, you'll refund my $83.
Dear future customers DO NOT BUY this application. Take your time, and you'll find better ones elsewhere. It IS A SCAM!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 24, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.

Thank you for your understanding and patience!

Alabama
1 review
0 helpful votes
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No refunds, if you sign up online there are no trial periods. You agree to the terms and they stand by that regardless of your reason. This company is not located in USA make sure you are fully aware before purchasing.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 7, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer, thank you for choosing mSpy!
Please accept our sincere apologies for these temporary inconveniences

Please provide me with your customer ID so that i can check it further and offer an alternative for you.

Looking forward to hearing from you.

GB
1 review
2 helpful votes
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Scam
August 16, 2022

Waste of money, doesn't do what it supposed to, just been reading another complaints and I'm surprised this company still exists and are able to scam more people, avoid at any cost. I wish I read the comments before the purchase.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer, thank you for choosing mSpy!

Please accept our sincere apologies for these temporary inconveniences.

Please provide me with your customer ID so that i can check it further and offer an alternative for you.

Looking forward to hearing from you.

KR
1 review
3 helpful votes
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Don't waste time and money. The team billing replays within 24 hours but in vain. Since November 21, I had texted the billing team and made many refund request statements. On December 3, they assigned me new ticket id(as shown on screen shot image). I didn't use the app at all. Today is December 5, the team billing still ignores my request of refund. To be honest,I will update my review if there recent news.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 2, 2023
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Canada
1 review
9 helpful votes
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Completely awful and shady business. I 100% disabled auto-renew for billing and now they won't refund me. They claim they emailed me to warn me that I would be charged, but I went back through my emails and I definitely never received any such notice. Everything they've said in the attached email is false. They are dishonest liars, don't waste your time their app sucks for how much they charge.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 2, 2022
Kentucky
1 review
8 helpful votes
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Great Product!
January 20, 2021

Fantastic, I have been using Mspy on my entire family's phones and computers, the user panel is so easy to configure, making monitoring so simple on a daily basis. I can check on emails delivered and sent, track text messages, it is great, even deleted messages are not safe they also detected with this monitoring software.

Date of experience: January 19, 2021
New York
1 review
10 helpful votes
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In trying to activate a new account I was having trouble setting it up. Well their site says 24/7 help. Two days later they answered my question. Too late. I was already fed up with the bad service I told them to cancel my account. Which I never activated. Well after time and time again on there chat and emails. They told me "it is out of their control" and can't/ wont refund me the money back. So I'm out $40 for a plan I never used even activated. Thieves! If I could give them zero stars I would!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 11, 2022
GB
1 review
0 helpful votes
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Perfect for long-distance relationships
March 28, 2024

Being in a long-distance relationship can be a challenge, but mSpy makes it a breeze to stay connected. We rely on the app's call recording feature to replay our chats and feel like we're side by side once more. Plus, it's handy for tracking each other's whereabouts for those surprise visits!

Date of experience: March 18, 2024
GB
1 review
0 helpful votes
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Use mSpy to Track My Kid
May 9, 2024

I was using the Find My app to keep tabs on where my son was, but it wasn't hitting the mark on accuracy or details. Switching to mSpy's GPS tracking was a game changer – way more reliable, and it even gives me a history of where he's been. That's something the default apps don't offer.

Date of experience: April 29, 2024
South Africa
1 review
8 helpful votes
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Worst spy subscription ever
October 19, 2022

This service is the worst by far agents dont assist you once you connect a device is always says device cannot pick up even when all internet settings are on. You have to keep going into battery settings it does not make it discreet a refund suppose to be issued due to lack of service i am still waiting terrible software system

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 19, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for contacting us!

With this letter, we confirm that the partial refund has been successfully processed in your favor.

Should you have any other questions do not hesitate to contact us!

GB
1 review
0 helpful votes
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Geofencing Feature Has Been Helpful
May 9, 2024

I've been using mSpy for a bit, and the geofencing feature has been really helpful. It lets me set up safe zones for my kids and pings me if they step out of those areas. Plus, mSpy keeps a record of where they've been, so I can double-check their stories.

Date of experience: April 29, 2024
GB
1 review
0 helpful votes
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Love monitoring social media - no jailbreak
May 13, 2024

MSpy's Instagram monitoring is fantastic. I can see what my daughter posts and who she's messaging with. It's a great way to keep an eye on potential cyberbullying or inappropriate content. Plus, the fact that I don't need to jailbreak her iPhone is a huge relief.

Date of experience: May 3, 2024
Virginia
3 reviews
1 helpful vote
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The installed app does not work. They promise you the moon but deliver spam (expired at that). When you discover it doesn't work, they refuse to refund your money. I hope the people perpetrating this fraud find a special place in hell. I would be interested in anyone considering a class action against this company

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 25, 2024
Sergey V. mSpy Rep
12 months ago

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

AE
1 review
1 helpful vote
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Unresponsive and unprofessional
April 17, 2024

I've purchased an annual plan with mAssistance plan,when connecting the required devices the tracking service which is advertised in the website is not available! None of features is working! I've requested for refund the next day after purchase however the company is not responding to any of my emails! I would never recommend anyone to use this company who is so unprofessional!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2024
Sergey V. mSpy Rep
12 months ago

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

GB
1 review
0 helpful votes
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Solid app
January 1, 2024

I've put mSpy to the test on Android devices and can confidently vouch for its reliability as a mobile phone tracker. It executes its function exceptionally well, making it a product I'd recommend to anyone seeking to oversee their child's phone usage. Furthermore, from my experience, mSpy performs even more impressively on Android platforms.

Date of experience: January 1, 2024
Alabama
1 review
0 helpful votes
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Mspy does not work
May 12, 2024

Myspy only loaded some text messages, some calls, and one location and nothing else. Never updated after partial load even after checking everything was on in service manager. I kept trying the options the chat recommended. And if u want to speak with a live person it will cost you another $12. I was told to uninstall and try again. When I did I could not add the registration code bc it says I already used it. Total waste of money and time!

Date of experience: May 1, 2024
Sergey V. mSpy Rep
9 months ago

Hello,

We apologize for the issues you’ve encountered with our service. Your frustration is completely understandable, and we are here to help.

Please contact our Technical Support Department in the Live Chat at mspy.com, where we can assist you in real-time. You can enter the Live Chat from the mSpy website or click "Chat" in your profile from the menu. If you continue to experience issues, please inform our support team about the registration code problem, and we will work to resolve it promptly.