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mSpy

Overview

mSpy has a rating of 4.3 stars from 2,173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
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GB
1 review
0 helpful votes
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Automatic Screen Recording Is Useful
May 11, 2024

I wasn't sure if I would ever use the automatic screen recording feature of mSpy, but it has actually come in handy quite a few times. It's nice to see what my kids do on their phones without hovering over their shoulders.

Date of experience: May 1, 2024
GB
1 review
0 helpful votes
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Great customer service
May 11, 2024

I wasn't sure how to set up mSpy on my elderly father's phone, but their customer service was fantastic. They walked me through the entire process patiently and even offered some helpful tips for using the app.

Date of experience: May 1, 2024
GB
1 review
0 helpful votes
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He Wasn't Cheating
May 11, 2024

MSpy showed me that my husband wasn't texting his ex like I thought he was. She was trying to get back together with him, but he kept shutting her down. Feel a little silly for accusing him now, but at least it cleared the air.

Date of experience: May 1, 2024
GB
1 review
0 helpful votes
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Family Plan Works for Us
May 9, 2024

I've got three kiddos, and trying to keep them all safe online is quite the task. Luckily, mSpy's family plan lets me keep an eye on all their devices with just one account. Totally worth it for the peace of mind.

Date of experience: April 29, 2024
GB
1 review
0 helpful votes
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Recommend for people with dementia
May 13, 2024

I installed mSpy on my dad's phone after he got lost on a walk. He has early signs of dementia, and the Geofencing feature is really great. I set up a safe zone around his house, and now I get alerts if he wanders too far. It also helps me keep an eye on his calls and texts in case he needs help.

Date of experience: May 3, 2024
Brazil
1 review
2 helpful votes
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I purchased their product on an annual license. When I installed it in the device I wanted to monitor, I quickly found out that the WhatsApp messages can only be retrieved if you plug the phone via cable to a computer. This has also been confirmed by their support department.

There is no information at all about this in their website. None. I asked for a full refund, and they won't give it to me. Pretty $#*!ty experience. They'll never have me as a customer again.

Date of experience: February 24, 2024
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

GB
1 review
0 helpful votes
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Monitoring my recovering alcoholic brother
May 13, 2024

My brother is in recovery for alcoholism, and mSpy helps him stay accountable. He agreed to have the app installed to monitor his location and calls. It helps prevent him from going to places associated with his past drinking habits.

Date of experience: May 3, 2024
Virginia
1 review
0 helpful votes
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Great customer service
July 7, 2024
Updated review

David Cooper was great assisting with issues and questions. Thank you for helping. A great service for sure. Anytime we have questions they go above and beyond to fix the problem.

Date of experience: June 26, 2024

Great customer service
January 2, 2024
Previous review

Alex Scarn was very helpful finding solutions to issues we were having at the time. Thank you for your time and understanding.

Date of experience: January 2, 2024

Helpful, informative, great service!
April 28, 2023
Previous review

Rodney Haynes was very helpful in helping us get all questions answered. Took the time to explain in detail each step of the way to achieve solutions for questions we had. Thank you for excellent customer service!

Date of experience: April 28, 2023
Pennsylvania
1 review
0 helpful votes
Follow Causetta L.
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This program is insanely misleading. I have an iPhone and not Android, I also do not have a desktop, thus this program is completely useless. All features that are advertised do not exist for iPhones. And yes I had access to the target phone and iCloud credentials. The only thing offered is a free extension of one month for my membership, so that I can continue on in my uselessness journey with this company, or option 2 to freeze my account and wait to unfreeze it in the future when I feel like logging in to see absolutely nothing. I am a single mom and spent a lot of money on this service and am irate that it is such a waste of money, I could have just flushed some money down the toilet and gotten as much help as I have from this program. Thank you for truly nothing, other than making my checking account bounce because I didn't realize the stupid mAssistance program got charged too. Award winning program and support.

Date of experience: May 5, 2024
Sergey V. mSpy Rep
9 months ago

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

GB
1 review
0 helpful votes
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We have a mix of Android and iOS devices in our family, and the family plan seems like a good option. It covers multiple devices at a discounted rate, which is perfect for monitoring both our kids' phones.

Date of experience: May 9, 2024
GB
1 review
0 helpful votes
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Work phone, work focus
April 12, 2024

My boss uses mSpy on our work phones. Honestly? Not a bad thing. Keeps everyone focused on work calls and messages, no more social media distractions. Plus, it helps track down missing company laptops.

Date of experience: April 2, 2024
GB
1 review
0 helpful votes
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MSpy vs. the teenager's eye roll
April 12, 2024

My son rolls his eyes every time I mention mSpy, but honestly, it helps. We can see he's not skipping school (phew!), and it helps with those late-night "where are you?" moments. Peace of mind for both of us.

Date of experience: April 2, 2024
GB
1 review
0 helpful votes
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Caught before it happened
April 11, 2024

MSpy's website blocking feature played a crucial role in protecting my child from inappropriate content. While I encourage open communication, the app allows me to block access to harmful websites they might encounter accidentally.

Date of experience: April 1, 2024
GB
1 review
0 helpful votes
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Trustworthy monitoring
April 10, 2024

I appreciate that mSpy allows me to set restrictions and limits on my child's phone usage. It gives me peace of mind knowing that they won't access inappropriate content or spend too much time on their

Date of experience: March 31, 2024
GB
1 review
0 helpful votes
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Finally found mSpy
April 10, 2024

Tried 3 different monitoring apps in just 3 weeks, none of them clicked. Finally found mSpy though and it's way easier to use than the others, and the price is right too. The setup process was simple, and I can easily monitor phone. Worth every penny.

Date of experience: March 31, 2024
GB
1 review
0 helpful votes
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Keeping an eye on my borrowed device
April 11, 2024

Sometimes, I lend my phone to friends or family members. MSpy's browsing history monitoring feature gives me peace of mind. The app allows me to see what websites they accessed while using my device, ensuring they didn't access any personal information or download unwanted content.

Date of experience: April 1, 2024
GB
1 review
1 helpful vote
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Using it for six months
January 1, 2024

I've been utilizing mSpy for six months now, and recently renewed my subscription for another year. I'm grateful to their support team for the generous discount they provided. The strengths of this app lie in its robust features. I've explored all that it has to offer, from keyword blocking to screen recording capabilities.
On the downside, to fully utilize the range of features that mSpy offers, you need to root your phone. This may not be an easy task to perform on your own. Another significant drawback is the app's compatibility with iOS devices. I attempted to monitor my son's device and the performance was far from satisfactory. Therefore, I would highly recommend mSpy for monitoring Android devices, rather than iOS.

Date of experience: January 1, 2024
GB
1 review
0 helpful votes
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Great customer service
April 10, 2024

I had a little trouble installing mSpy at first, but their customer service team was amazing! They walked me through each step and got it working in no time. MSpy has great customer service to back up their product.

Date of experience: March 31, 2024
GB
1 review
4 helpful votes
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I'm going on as many sites to expose these frauds. Their app is lousy and if you notice they try to suppress honest reviews with their bot reviews. They take renewal subscriptions 4 months ahead of when they are due. So if you pay for a 12 month subscription your really paying for 8 months or in my case I guess I was lucky for 11 months before I got charged again. Ask for a refund? Don't make me laugh. Don't bother with this app unless you enjoy stress and migraines.

Date of experience: January 8, 2024
GB
1 review
0 helpful votes
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Worth It
May 8, 2024

Put it on my daughter's phone. We've had like a hundred chats about texting and driving. Thanks to mSpy, I could finally see for myself she was actually using her phone on the road. Led to a serious chat, but glad I got the truth and could do something about it.

Date of experience: April 28, 2024