Continued excellent support from the MotionVFX team! Not only did they add functionality to a template–making it useable for my project–they did it in record time. Fantastic products and equally fantastic support.
MotionVFX needs no presentation, we all know the power and reliability of their plugin templates and more, very creative, easy and fast. Also the customer service is very fast, they are very willing to help you with any request
I don't remember how I found Motion VFX, but from the moment I emailed them with a question about a product before downloading, I knew this company was great. Now that I have many of their plugins and templates, I can say that their products are phenomenal! They are easy to use and very intuitive. I have only run into a problem once (and I think it was my mistake, fyi), but their customer service team got back to me immediately with the solution I needed. And we all know what it's like to be pulling your hair out in front of the computer! So the fact that their customer service is so grand is a God-send! I am so happy I found this company.
Continued to be amazed how much MotionVFX is a game changer to my editing workflow. I'm saving so much time and still delivering high quantity content. Big shout out to Jason from MotionVFX who was so helpful and informative. Would highly recommend to anyone.
What a very pleasant surprise in dealing with MotionVFX support. Jason went beyond just answering my questions by actually showing me how the software could accomplish what I wanted. He then went on to teach me a number of tricks and shortcuts to make using FCPX easier. This is the way customer support should be! Thank you MotionVFX and Jason.
Motion VFX is above and beyond what you need. Their line of professional products is not only some of the best I've ever seen, but their customer service is top-notch as well.
They have a massive selection to choose from. From simple plugins to enhance your projects to entire template packs, creating stunning video assets for conferences, church series, freelance clients, and many other projects.
If you're looking for an extensive, easy-to-use library of assets for your next project, I HIGHLY recommend you check out Motion VFX.
I've purchased a bunch of their plugins for FinalCut Pro and they're awesome. They are easy to use and are a big help in terms of both improved production value and speeding up my workflow. I've also found that MotionVFX is very quick in terms of both providing help with learning to use their tools and implementing bug fixes on the off chance that I discover something that isn't working as intended. All in all a great experience!
Excellent customer service! One of the reasons why we will continue to buy plugins from this Motion VFX is because of our ability to get Technical Support from them! Buying a product is one thing but being able to get support for that product seals the deal. We would actually pay for a monthly subscription for if they offered tech support with screen share! Currently they don't offer that program but the support they do offer via email has been great.
I have bought a few of their DaVinci products and love them. I recently had an issue with one of the film titles and they were quick to respond and helped me to fix the issues asap. Great customer service and highly recommend their products!
Motion VFX plugins are outstanding. They're very simple to use and have saved me hundreds of hours of manually animating titles. They're modern and creative and add a huge amount of value to any project. Their after-sales and trouble-shooting customer service is amazing. I'm especially happy that they're not as US centric as many other software providers - they have a very capable European helpdesk (thank you Jakub!) that operates on our timezones so you don't have to wait overnight for a reply. Keep up the great work!
This was my first experience with this company and it wasn't good. First, the fcpx plugin didn't work as advertised. I had to reinstall and then finally add a patch download which sort of got it to work. The program didn't look anything like the example. Super quirky and doesn't come with any maps. That would've been good to know beforehand.
Since the software didn't even come close to my needs I politely requesting a refund, or at least a credit for another product, but they refuse to do either. I am currently disputing with my credit card company. Bad business decision on their part! Especially over $69.00.
I've been using MotionVFX plugins for FCPX for some time now. At first they seemed like you wouldn't get much for the money. Once I first used their products though I realised that even in the smaller bundles the quality and flexibility make up for the price. Great customer service also and quick to respond. Helped me with a performance issue by creating a video showing me how to edit the plugin within Motion so that it would work better for me on my lower spec setup.
Simply the best plugin platform for FCPX. Everything is perfectly imagined to be fully integrated in the app. MInstaller is the best tools to use with multiple devices, searching my tools and work on all my projects.
Excellent customer support is very important to businesses these days, and today it was the ultimate example of the highest levels of customer service I have experienced.
I was communicated with Jason for a couple of days due to some issue with a specific plug-in.
Jason replied quickly and professionally, and today, we also had an online meeting (Jason suggested) to provide further explanation to workaround an issue.
Jason was patient, kind, and super professional! He also reviewed with me some settings and provided me with excellent and valuable tips for using FCP.
People like Jason are the ones that make the difference.
Thank you, Jason. It was an absolute pleasure :)
I am using motionvfx for more than a year and they never failed me once with their great quality plugins, templates that I use and rich quality support. Today, I had excellent experience with technical support from motionvfx. I look forward for their new products as they are always 5 stars and meet everyone needs from youtuber to filmmaker. I am fully satisfied and giving 5 star for their good and hard work that meets my needs on day to day to produce quality content.
There have been 3 revolutionary things I've experienced in my video career. The first being the transition from analog tape to DV (read: I'm old.) The second being the standards conversion from SD to HD. The most recent, my discovery of MotionVFX.
The look I can obtain now in my videos by myself rivals what I could do 5 years ago with a dedicated graphic designer. MotionVFX is the polish that turns your videos from "good" to "great."
The old adage is true of, "you get what you pay for." The initial investment might seem higher vs After Effects templates, but there's no comparison in the ease of use and the quality you can achieve.
Plus, they don't use a subscription model: so you own what you pay for.
Lastly, the management of your plugins, templates and timelines is in a dedicated Mac OS app, and has been flawless, even when Apple temporarily breaks FCPX in an update, their plugins work.
They seem like a wonderful company to support. I will continue to do so, and would advise you to do the same.
I mostly work in post production and over the several years. I really do enjoy the plugins and digital assets that MotionVFX has. The customer service is there, so I'm comfortable when I make a purchase for their products. I recommend Motion VFX. When I have an issue I contact their support and I get help with an actual solution and not some round about answer. So I'm a happy customer.
I purchased a template for FCPX and for whatever reason, it would not load into the timeline, and when it did, either the lag was endless and I got the spinning wheel, or it'll just quickly load up, then quickly disappear. It was extremely frustrating to say the least. Anyways, I reached out to motioned customer service and I can't say how grateful I am for them taking the time to really help me resolve this issue. We went back and fourth over a span of like 6 or 7 days, trying to figure this out... and they did get me back up and running... they refused to give up on me... and that speaks volumes! I am so grateful to them for excellent care and customer service. It really means a lot.
I love your products.the stability, the workflow and the visual effects are incredible. But more incredible is the crew - your Support and your Userfrindly is awesome!
First and foremost, MotionVFX has amazing customer service, and they take care of their customers.
MotionVFX not only has great customer service, but they make easy-to-use FCP plugins that are not cheesy but truly help you make solid edits to impress.
Some of my favorite plugins are the mTracker and their new cinestudio subscription.
Answer: I think thye have a demo version of this plug - try it out and check yourself.
Answer: Quality, design, functionality and the ability to customize their stuff on your own (I'm looking at you, FxFactory). And daaaaamn mO2 is insane, there's literally nothing out there like it. Phat!
Answer: Fast reply on the chat and solution too. Very satisfied with CS.
MotionVFX has a rating of 4.1 stars from 163 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotionVFX most frequently mention customer service and top notch. MotionVFX ranks 3rd among Video Editing sites.