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MorningSaveReviews 814

4.2
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MorningSave Reviews Summary

MorningSave has a rating of 4.2 stars from 814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response and timely manner. MorningSave ranks 9th among Marketplace sites.

service
110
value
92
shipping
97
returns
79
quality
97
This company responds to reviews on average within 0 days
California
3 reviews
1 helpful vote
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Went beyond what is required of her
November 18, 2020

I made a mistake and Jordan graciously took the time to fix it for me.

Date of experience: November 17, 2020
Jackie G. MorningSave Rep
over a year old

That's the kind of stuff we love to hear. Thanks Chloe!

California
1 review
0 helpful votes
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Amazing customer service
November 17, 2020

I had an issue with a damaged package, and the customer service agent responding to my issue was just amazing. This is top level customer service that is equal to Nordstrom's.

Date of experience: November 16, 2020
Jackie G. MorningSave Rep
over a year old

Thank you for the high praise, Cindy!

California
2 reviews
0 helpful votes
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Quick Reply on a Weekend Request
November 17, 2020

I had an issue with a mistake I'd made on an order. Being a Friday evening, I didn't think I'd be able to catch it in time but I decided to give it a try. I sent the email and my problem was solved by Monday morning. Thanks, Kevin M and MorningSave!

Date of experience: November 16, 2020
Jackie G. MorningSave Rep
over a year old

I'm glad to hear we were able to help!

Iowa
1 review
0 helpful votes
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Poor shipping practices
December 16, 2020

I purchased an item from the site for the first time. Once it finally processed, I received a tracking number. I kept checking it and it went from TX to NJ to CT, where it has been stuck with no status updates for over a month in it's trek to Iowa. Why it went from TX to the east coast instead of straight up the map is a mystery to me! It took several attempts to get MorningSave to realize that this package was somehow lost and finally they offered a refund. It might have been nice if they offered to rush ship a replacement item to me but that was never offered. I will NEVER order anything from them again. Lesson learned!

MorningSave attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 16, 2020
California
3 reviews
0 helpful votes
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I would like to thank someone
November 15, 2020

Jackie (Mercatalyst) responded to my issue quickly and got it resolved faster than I expected. Jackie is an asset to your team. Thank you so much

Date of experience: November 14, 2020
Jackie G. MorningSave Rep
over a year old

Thank you for the shout-out!

California
1 review
0 helpful votes
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I had ordered a size L pair of slippers and was sent X L. I contacted and explained my problem and within two hours received a response from Jackie Mercatalyst that a new and correct order has been submitted. Absolutely wonderful customer relations! Thanks so very much...

Date of experience: November 13, 2020
Jackie G. MorningSave Rep
over a year old

Thanks Skip!

California
1 review
0 helpful votes
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Quick response customer service
November 13, 2020

I must say I am impressed with the quick and easy way to report any issues with my order I received the wrong color item and due to it being out of stock my account was credited

Date of experience: November 13, 2020
Jackie G. MorningSave Rep
over a year old

Hi Charlene,

Thanks for the feedback! We try to make it as painless as possible to work with our customer support team.

Washington
1 review
1 helpful vote
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Hidden Subscription Fees!
December 13, 2020

Just learned that the single purchase I ever made from this company entitled them to charge me a continuous Subscription fee of $4.99 + tax that I never agreed to or saw. I will be ABSOLUTELY disputing all of the charges as well as NEVER ordering from them again. I have to put this here as you are NOT able to call Customer Service due to NO number and the form that you sign on their website leaves you in limbo NOT acceptable.

Buyer BEWARE!

MorningSave attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2020
California
1 review
0 helpful votes
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Thank you for great customer service!
November 13, 2020

I had emailed an inquiry about an order that was canceled. Jackie responded within 5 minutes of that email with the information that I would receive a follow-up email concerning the reason for the cancellation. I really appreciated her prompt and friendly response. I was surprised since not all vendors are customer responsive with their customer service, thank you

Date of experience: November 12, 2020
Jackie G. MorningSave Rep
over a year old

Thank you for the review, Yvette!

California
1 review
0 helpful votes
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Great customer service!
November 12, 2020

I had an issue with a product, and they helped me troubleshoot and resolve it quickly. Thank you!

Date of experience: November 12, 2020
Jackie G. MorningSave Rep
over a year old

Happy to help!

California
1 review
0 helpful votes
Follow Nhut M.
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Very good deal for the entire nails kit and I am very pleased to use it on myself and doing my mother and sisters' nails. The product is very easy to use and they have helpful tutorials videos and live tutorials on their pages! I would recommend it

Date of experience: November 10, 2020
Jackie G. MorningSave Rep
over a year old

I'm glad you like it. I hope your nails turned out fierce!

California
1 review
0 helpful votes
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World Class Customer Service
November 10, 2020

I would like to thank Jordan for outstaniding service.
The USPS lost my Morningsave order and Jordan was instrumental in getting my order straightened out.
Please recognize Jordan for world class customer service and ensuring Morningsave has an exemplory reputation with me.

Date of experience: November 9, 2020
Jackie G. MorningSave Rep
over a year old

Oh wow! Thank you for the high praise.

California
1 review
0 helpful votes
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Awesome customer service
November 9, 2020

I truly appreciated the customer service I received. The item I purchased had the wrong specification noted, I felt that I could not trust what I have ordered or in my future purchases. Due to the quick response and explanation I have confidence that customers are well cared for. I will continue to buy items from you company. Thanks for you prompt and professional service.

Date of experience: November 9, 2020
Jackie G. MorningSave Rep
over a year old

Thank you for the review, Alma!

California
1 review
0 helpful votes
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Fantastic customer service
November 7, 2020

Jackie was very helpful with my issue. Not only was my problem solved, it was resolved quickly plus Jackie was a pleasure to deal with.

Date of experience: November 6, 2020
Jackie G. MorningSave Rep
over a year old

Hi Angeliki,

Thanks for the shout-out, it means a lot to me that you took the time to leave a review.

California
2 reviews
0 helpful votes
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Resolved delivery situation
November 6, 2020

Thank you for resolving the glitch in the delivery
Of my purchase. Your customer service department is awesome. Thank you for your help.

Date of experience: November 6, 2020
Jackie G. MorningSave Rep
over a year old

You're pretty awesome, too!

California
1 review
0 helpful votes
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Quick Resolution
November 6, 2020

Jackie was professional and courteous. She quickly resolved my issue. Thank You!

Date of experience: November 5, 2020
Jackie G. MorningSave Rep
over a year old

Thanks for the love!

California
1 review
0 helpful votes
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Happy Customer
November 5, 2020

I am grateful for the help given to me by morningsave team. Their customer service is always the best. So far all the products i have bought from their website was impressive. I will always order from here.

Date of experience: November 5, 2020
Jackie G. MorningSave Rep
over a year old

Thanks for being such a loyal customer. We appreciate you.

Illinois
2 reviews
2 helpful votes
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Never again
December 4, 2020

Purchased something that was SUPPOSED to come in bright colors — bright pink, yellow, green, blue and orange (first photo) and what arrived looked nothing like that (second photo). Very disappointed and will never order from them again.

MorningSave attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2020
Illinois
3 reviews
0 helpful votes
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I would like to say that even though the order that I placed was lost, after i contact morningsave they replied to my response very quickly and they are going to give me a refund for the item that I ordered so I am very happy with how everything was resolved and I will continue to purchase items from them in the future.

Date of experience: November 2, 2020
Jackie G. MorningSave Rep
over a year old

Thanks Debbie! We appreciate you taking the time to leave a review.

California
1 review
0 helpful votes
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Wonderful customer service
October 29, 2020

I had an issue with a defective product, and MorningSave not only replied to my request in a timely manner, they replaced my item with no fuss! And Taylor, my customer service rep, was very pleasant and helpful.

Date of experience: October 29, 2020
Jackie G. MorningSave Rep
over a year old

It's easy when we have wonderful customers like you, Lisa!

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