website thubmnail of MoneyKey

MoneyKey

Overview

MoneyKey has a rating of 4 stars from 907 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process and short term. MoneyKey ranks 1st among Payday Loans sites.

service
18
value
16
shipping
5
returns
5
quality
13
This company responds to reviews on average within 17 days
How would you rate MoneyKey?
grey star
grey star
grey star
grey star
grey star
Oklahoma
1 review
0 helpful votes
Follow glenn f.
Unfollow glenn f.
Send Message
Share Review
Report Review

When the lady called me...
March 29, 2025

I understand that when a bill collector calls, they are supposed to get the money. The lady who called me wasn't going to let me speak until she was finished with her "written speech". My time is priceless so ai tried to stop her talking so I could tell her what I had just done with my bank. I had to lift my voice over hers, then I guess it shocked her that I wanted to talk. I told her about my arrangements with my bank. She eventually apologized and I told her good-bye. May I suggest that you allow the person your people are calling are given the opportunity to tell their side FIRST. I don't want the lady in trouble because she was doing only what your company/bank has trained them to do.

Date of experience: March 19, 2025
Areesha J. MoneyKey Rep
1 month ago

Hello,
Thank you for taking the time to share your experience. At MoneyKey, we are always looking to improve our services, so we appreciate you providing your feedback.
If you would like us to take a closer look at this for you, please feel free to email us at feedback@moneykey. Com. We're here to help!

Puerto Rico
1 review
0 helpful votes
Follow Yolanda B.
Unfollow Yolanda B.
Send Message
Share Review
Report Review

Great service
March 29, 2025

Love it...always there to help when you need it the must. They save my housing had a problem with my income and if it wasent for money key i would have not been abke to pay my rent.

Date of experience: March 19, 2025
Kentucky
1 review
0 helpful votes
Follow Brittany L.
Unfollow Brittany L.
Send Message
Share Review
Report Review

Easy process
March 29, 2025

Great customer service and easy process when I applied for my loan. Was able to get my money Sam's day. And when I need to borrow, quick and simple to process.

Date of experience: March 19, 2025
Washington
1 review
0 helpful votes
Follow Steve W.
Unfollow Steve W.
Send Message
Share Review
Report Review

Don't use these people!
March 22, 2025

The worst loan expirence in my life. I'll pay it off and never look back. This company is predatory to the extreme.

Date of experience: March 12, 2025
Kansas
1 review
0 helpful votes
Follow Juanita D.
Unfollow Juanita D.
Send Message
Share Review
Report Review

Poor service
April 6, 2025

No help at all I only borrow $250.00 still paying after a year never will use them again. So disappointed

Date of experience: March 9, 2025
New York
1 review
0 helpful votes
Follow Clarence R.
Unfollow Clarence R.
Send Message
Share Review
Report Review

Fast And Efficient
March 29, 2025

The Services Rendered Was Fast, courteous, And Professional! Would Recommend U To Friends And Family

Date of experience: March 19, 2025
Ohio
1 review
0 helpful votes
Follow Henry G.
Unfollow Henry G.
Send Message
Share Review
Report Review

Don't do it
February 13, 2025

This company are total crooks. I would never ever do business with this company again nor would I advise anyone to do business with this company unless you want to be scammed out of your money

Date of experience: February 3, 2025
Management T. MoneyKey Rep
2 months ago

Hello Henry,
We’re sorry to hear that you’re unhappy with your experience with MoneyKey. Please note that MoneyKey operates in compliance with all applicable federal and state regulations, and we aim to be as transparent as possible when it comes to the cost of credit. We’re here to help you and answer any questions that you might have. Please feel free to reach out to us at feedback@moneykey.com. Thank you.

Oklahoma
1 review
0 helpful votes
Follow JustMeB g.
Unfollow JustMeB g.
Send Message
Share Review
Report Review

Was very easy to apply and get funds needed quickly. You can also make a draw from your account if funds are available. Auto payment is very helpful so don't miss a payment. Definitely would recommend this company to anyone who needs a small loan.

Date of experience: April 30, 2024
Daniel A. MoneyKey Rep
10 months ago

Thank you so much for your positive feedback and for recommending us! We're happy to hear that you found our application process easy and our funding options convenient!

Michigan
1 review
0 helpful votes
Follow Mary J.
Unfollow Mary J.
Send Message
Share Review
Report Review

There when needed
April 6, 2025

I had some unexpected expenses due to an auto accident that I was not at fault for but had to cover my deductable and a rental fee over what the insurance covered. MoneyKey was a God-send at the right time.

Date of experience: August 7, 2024
Maryland
1 review
0 helpful votes
Follow Dennis P.
Unfollow Dennis P.
Send Message
Share Review
Report Review

Line of credit
March 23, 2024

My credit isn't that great at all. I received an offer in the mail from MoneyKey. I almost didn't call them cause I didn't believe it. But I called it anyway and I was very pleasantly surprised! They actually got me a line of credit that I asked for. So I say THANK YOU MoneyKey!

Date of experience: March 13, 2024
Texas
1 review
2 helpful votes
Follow Robert T.
Unfollow Robert T.
Send Message
Share Review
Report Review

Had some one take unauthorized money from my account. Froze everything until police investigate. Moneykey will help me keep good credit. Not cheap but they were there for me. A special thanks to Ms. Tyson who was both helpful and professional.

Date of experience: December 8, 2016
Management T. MoneyKey Rep
over a year old

Hey Robert,

Thank you for choosing MoneyKey. We truly appreciate feedback like yours and we'll be sure to pass the message on to Tyson. If you ever need any assistance in the future, don't hesitate to give us a call!

Ohio
1 review
3 helpful votes
Follow Jacqueline M.
Unfollow Jacqueline M.
Send Message
Share Review
Report Review

Yes I feel it's a scam, my husband was on the phone for an hour then next week they say we have to pay 150$ to extend payment but 150$ doesn't go towards what you borrowed, they didn't save nothing like that and plus had a hard time understanding the person. Wish I would of did my research first.

Date of experience: August 3, 2015
Management T. MoneyKey Rep
over a year old

Hello Jacqueline,
We are sorry to hear about your husband’s dissatisfaction with his loan product. We strive to ensure that the repayment options are clearly outlined in the agreements prior to a customer receiving the loan. We also require a verbal confirmation from the customer confirming they are aware and agree to the loan terms and repayment schedule. In addition, we send all customers payment reminder emails that outline their payment options before any payments are due.
We pride ourselves on customer service and would kindly ask that you please ask your husband to call our customer care line at 1.866.255.1668 so we can assist him with the most appropriate and desired payment options.
Thank you.

Texas
1 review
7 helpful votes
Follow JEANNA P.
Unfollow JEANNA P.
Send Message
Share Review
Report Review

Loan Possibility
April 10, 2016

I am thinking of taking out a loan with them; however, after reading other reviews, this does not seem like a good idea. First of all, I am only asking for $325 & the final amount showed to be over $1,000. Also, if anyone can answer the question as to why my 11 payments would begin at around $80+, then in the middle of the loan, about 3 payments, over $100+, then at end of loan go back down to the $80 some odd and change which is affordable. We all know these types of loans are overly high, so this is not unexpected on my behalf.

Date of experience: April 10, 2016
Management T. MoneyKey Rep
over a year old

Dear Jeanna,

Thank you for your review dated April 10th, 2016. MoneyKey takes all customer feedback seriously and would like to address your concerns with you personally. MoneyKey is a State-licensed lender and complies with all Federal and applicable State laws. As the products that we offer vary from State to State, we would be grateful if you would contact us by telephone at 1-866-252-5578 ext 2104 or by email to feedback@moneykey.com so that we may fully address your particular situation and concerns. Once we have some additional information from you, we will be able to further explain the product that you qualified for, including the repayment schedule. Thank you for considering MoneyKey. We look forward assisting you further.

Kentucky
1 review
2 helpful votes
Follow Karen H.
Unfollow Karen H.
Send Message
Share Review
Report Review

I have dealt with MoneyKey several times, so I know that their fees are exorbitant. I had hoped that having established myself with them as a dependable customer, that I could get an improved rate on my finance charges but I was told that the fees don't change.
While my customer service representative, Brittany, was polite and patient, she made no mention that making the minimum payment does not always apply to the principal. This simple warning could prevent some of your bad reviews. As a customer, it is very important to clarify your responsibility and repayment options before taking loan and signing the agreement.

Date of experience: June 28, 2017
Management T. MoneyKey Rep
over a year old

Hello Karen,
Thank you for writing to us. As a responsible lender, we encourage our customers to make additional principal payments at any time without penalty. We will address your concerns in a separate e-mail to protect your privacy. Should you have any further questions or concerns, please give us a call at 866-252-5578 ext. 3176 or email us at feedback@moneykey.com and we will be more than happy to assist you further.

Utah
1 review
11 helpful votes
Follow Tito L.
Unfollow Tito L.
Send Message
Share Review
Report Review

They approved me when others didn't, I needed money and was desperate. Man oh man am I regretting it now. I borrowed $350 and have since paid that in monthly payments ($92 every other week) for 5 weeks. I called today to check my payoff balance and it's still over $400! Crazy!

Date of experience: August 12, 2019
Maryland
2 reviews
0 helpful votes
Follow Victor A.
Unfollow Victor A.
Send Message
Share Review
Report Review

I am always wary of "payday" or "lender" sites because of their reputation. That said, Moneykey is the most honest, reliable, and straightforward lender I have had the good fortune to discover online. When you apply, the Moneykey reps bend over backward to carefully explain the loan terms, so that you can pay them back with relatively low interest. They are courteous and run an operation that truly demonstrates a commitment to integrity and good customer service. I never thought I would be praising a lender this much, but they are A+ in my book!

Date of experience: June 26, 2017
Maryland
1 review
1 helpful vote
Follow Yolanda B.
Unfollow Yolanda B.
Send Message
Share Review
Report Review

Andrea G
January 17, 2018

Andrea G delivered exceptional customer service to me today. Her pleasant and friendly voice makes you feel at ease while conducting important business. I was able to secure funds and received much needed advice on how to pay down the loan. The MoneyKey service has been very helpful to me in my time of financial shortcomings.

Date of experience: January 16, 2018
District of Columbia
1 review
10 helpful votes
Follow tracey s.
Unfollow tracey s.
Send Message
Share Review
Report Review

Hi, I really enjoy moneykey. I borrowed money, and they instantly set up my account as a line-of-credit. Which means, the minimum payment always borrows against what is in the account. You have to contact them in order to pay more and pay your balance off. Emailing them to do that was awkward at first, but then Claudia, my rep, developed a relationship wherein she answers me immediately, and sometimes several times a day. I don't like that the site is unwieldy. You can't request money from your line of credit, and you can't set up your payments from their website either. Hopefully they will change that soon.

Date of experience: November 20, 2015
Management T. MoneyKey Rep
over a year old

Hello Tracey. You are completely right, having a Line of Credit is a different way to borrow because it allows you to have more control over your cash flow and repayment options. We are so glad to see that you are happy with your MoneyKey Line of Credit. Thank for your feedback on our website. We are currently working to implement more online features and payment options. Stay tuned for updates.

Maryland
1 review
0 helpful votes
Follow Rob T.
Unfollow Rob T.
Send Message
Share Review
Report Review

Claudia was professional courteous and helpful in every way to deal with the situation that I was dealing with using money key she really give the meaning customer service is not just her job it's our life other companies need customer service agents like her five stars

Date of experience: July 10, 2017
Florida
1 review
0 helpful votes
Follow Ronnie L.
Unfollow Ronnie L.
Send Message
Share Review
Report Review

Best and fastest service ever...
March 23, 2024

It was absolutely amazing I must say at first I was alittle skeptical about it I was nervous to have to enter my card information but I'm glad I did... within 24hrs I was approved for $1,300 and it was immediately deposited into my account...

Date of experience: March 13, 2024