Modivcare

On this date Motivcare assigned Brevado Transportstion. The driver contacted me last night. The driver showed up on time this morning transported me to my pain management appointment waited patiently then transported me to the pharmacy where did patiently and then brought me home. That's the first time this has happened if they repeat this outstanding service the next 100 times it'll halfway make up for the s***** service they consistently provide.

I told them multiple times that this is for a surgery and they not only managed to send someone that was an hr away BUT they also screwed up the destination I was going to and put someone else's, so that made the driver almost 2 hrs late, and not only THAT, but I won't know if my daughter is still getting surgery until I get there.

Drivers are very much unreliable. Motivcare representatives are rude, they do not care about about their customers. Bring as I am a provider this is very unprofessional, and it has caused so much pain and agony for people that need medical transportation for movticare to not pick up people and take them to their doctors appointments. It is very unprofessional and what if someone needed serious medical attention and movticare never came and got this is ridicules. Shame on this company shame! I do not recommend this company.

Very frustrating experience for me the girl showed up an hour late to pick me up for my appointment and then when I got in the car with her she was driving like a maniac and blaring the music and then started making rude comments about people that go to the methadone clinic which I do and I felt very uncomfortable riding with her and then after my appointment at the hospital I had to sit outside for like an hour waiting on her to come back to pick me up and then it was time to be nervous again in the car because she drives like a maniac and again Blair and horrible music that I hate I will never ever ever ride with that girl again they should be more particular about how they train their drivers to treat people and safety!

ALWAYS late picking/ dropping off my Blind brother.
Always taking him out of his way before taking him home after being over an hour late already, just to go get another client.
ONE OF THE WORST COMPANY EVER!

They are extremely rude non- compliant and I have yet to have success in getting drop off and pick up. Just today June 29,23. I was hung up on from a very rude agent. And this is not the first time.

Made my appointment for pick up to arrive from 3pm-3:30pm window. At was at 4:00pm. Had to call and was put on hold for so long…. Just to find out what time they will be here to pick me up. Ask for them to cancel my appointment. My neighbor brought me to my appointment that was only 8 mins away. Made it to my appointment at 4:10pm, at 4:15pm the driver called me saying that she is outside my house. There is no communication between the dispatcher and driver or their company. I was so thankful that my neighbor could drop me off other wise I would lost my appointment and be stranded. I will never use this company again even if it's free I would rather walk.

FROM 10/1/2023 TO 2/9/2024 I HAVE 10 RIDES THAT JUST PLAIN DID NOT SHOW UP! I HAVE CALLED THEM AND THEY JUST MAKE UP ONE EXCUSE AFTER ANOTHER. THEY WILL SAY YOUR RIDE WAS WITH ONE COMPANY, HOWEVER WHEN YOU CALL THAT COMPANY, THEY SAY THEY DO NOT HAVE YOU ON THEIR SCHEDULE. PERHAPS THAT IS WHY MOST OF THE TIME MODIVCARE WILL NOT GIVE YOU A PHONE NUMBER YOU HAVE TO FIND IT YOURSELF

Worst unsafe rides they gave me with company's called Best care a compete $#*! show, smelly cars, old senior citizens driving and late over ten times to appointments.

Nothing is wrong with the drivers. The business itself is structured so that it's very difficult to get help with a ride, especially if you are disabled. They've set it up so that every provider you see has to do paperwork and send it in and get it approved (every dentist, PT, random specialist, therapist...). My last experience with trying to get Modivcare to receive the paperwork from my GP, they "lost it" repeatedly in a manner typical for these bureaucracies, leaving me, a chronically ill wheelchair user, without help to appointments. It's been months now and it's caused me health problems.

They just started doing this, presumably to boot more people who needed help from receiving the service that Medicaid promises them. It wasn't great before (having to make all rides a week in advance or more) but now I basically can't use it.

Customer service is similarly byzantine and useless, set up to direct you to an automated system which cannot solve many problems. You basically have to demand an agent for 10 minutes, against the advice of the automated system, before you reach someone--and then that person will not know what's happening or about any documentation you've sent in, through no fault of their own. They're the only people anyone will have to complain to, though, because the people responsible for this horrible system are insulated from critique. Truly evil.

Yo that man in the syracuse office be going to take shots in the parkin lot when he possed to be workin then that man get into his car and be making visits to clients and he still be drinkin

Yo that branch Manger be gossipin about caregivers saying dis and Dat how she nit like them and be talkin bout their personal bidness.

I axed myself what kinda company do I work for this place be to ghetto I had to step.

My husband has been working for Modivecare for over a year now, and in that time we've experienced SEVERAL issues with being paid, getting information on our passengers, being given rides without being notified, and several other issues.

You can tell from the multiple other 1 star reviews how badly this company treats their customers, but the way they treat their drivers is absolutely disgusting. This company currently owes us upwards of $50,000 in verified rides, and at times takes several months to give out a single payment. We've had to let employees go, and other employees have had to let their power/water be shut off due to lack of consistent payment. The company has a complete lack of communication between the payment branch and the ride dispatch. They will refuse to pay for rides, claiming that they never actually gave it to their drivers, despite the fact that the rides can be verified in writing through direct company e-mails.

This is a horrid company and it should be shut down immediately. They aren't worth the service they claim to provide.

I called this morning and they said I didn't have a ride for my appointment when it's said that they were going to come get me at 12:50 and said sorry we don't have a ride and so I had to cancel my appointment. YOU WOULD THINK THEY WOULD HAVE CALLED TO LET ME KNOW BUT NO, THEY ARE UNRELIABLE.

If you have a choice my advice if y to look elsewhere. Often late for getting you there and always late for getting you back. Poor people have no choice so they have no voice. We all deserve better.

They either dont show up or the driver cancels on the way to the pick up. They dont really care about the customer, just another waste of taxpayer money

THIS IS NOT A RATING. JUST MY EXPERIENCE
ONLY ONE STAR FOR TNAT REASON

When this company's system works, it great. In the last year I've spent numerous hours be stuck at medial appointments up to five and six hours. No less than eight missed medical appointments. On occasion an 8 to 9 hour wait. These are often due to providers not showing up. Mostly use cabs users and lifts. Had 2 or 3 med transport companies no-show no call and moodivecare u able to make contact. I was put on VIP WATCH STATUS LAST WEEK. Had three no shows since. Numerous time wrong address was entered in system.all kinds of scenarios for wro g address including pickup and drop off location reversed., a mixture of pickup drop offlocations in the pick up address, and on and on and on.
Call takers are always polite and often very friendly and personable and willi g to correct t things to get a car.
Problems have been so extensive e and numerous, i do t have energy to list them all.

Not once not twice I lost count how many times I was abandoned by motivate. 2.5 hrs each time. Today was the last straw. 95 degree weather and I was left waiting outside for 2hrs. Calling them 3xs total 2hrs is a waste of time adding salt to a wound, when they justify the failure companies they hire saying well they have a window to pick me up. How many windows? I could build a house with all the windows I was told the Cairo transportation had. Finally I had enough after 3 attempts to get home and 10 mins on hold waiting to find out where Cairo transportation eta would be. I called a Lyft which I can't afford. But I was dehydrated at that point and had to hire a Lyft. Most elderly ppl don't do internet or download apps like Lyft. 40$ later and 3 hrs later I was finally home. They never called me to find out if I made it home or anything. Unprofessional and dangerous we are talking about medical patients. I will not go to a doctor until I can get my own transportation thanks to motivcare and Cairo transportation. So many complaints were put in requesting to stop sending Cairo transportation but yet? Motivcare will not send other companies like sultran or echo trans.My Lyft receipt