Modivcare

I scheduled my rides everyday because I have to go to Ceres every day to get my medicine. My car is not working properly so I am having to use Uber drivers to pick me up. I'm always getting texts saying that my lift driver is here, but they aren't, and they usually never come. The only driver that came was 1 in 3 weeks. (Mind you I changed my location to the right spot where the Uber drivers were supposed to pick me up at). Even when I changed it to the right location, they never came.

I cannot believe that Cigna insurance switched from using Access to Care to manage their transportation benefit and started using this Modivecare joke of an outfit. They try to make it impossible to talk to a human forcing you to deal with their AI bot, virtual assistant nonsense which is grossly inferior. With much arguing with a robot you can finally get through to a human but it's not easy. I insist that my rides be handled through Uber and not one of these fly-by-night mom and pop transportation contractors that use vehicle so rickety you wonder sometimes if you'll make it to the end of the street without it falling apart. Weather that actually happens or not is anyone's guess and if you call back to try to get a real person to change it she tells you that she can't do it. Nonsense. What I want is to find out who to talk to at the insurance company to tell them what a boneheaded mistake they made switching to this company

I had called because my ride never showed then I found out they canceled it! I asked why but two representative said they couldn't figure out why! I call a third time and the lady says well it's because you didn't show up!? Excuse me I've been sitting outside for two hours now! I talk to a supervisor and he say he sending an Uber but even that's taking long! This is a terrible company just call yourself an Uber or just get on the bus

I have applied to them four times and every single time they turn me down they're not a great place to work because they don't want to hire good people to work they'd rather have people that don't care about their job and do what they're supposed to do work for them.
Jeff Maine

My driver quit because whenever he would get reimbursed for mileage, the miles were always less than they should be. The people in claims handling reimbursement were so inept, rude and cruel to him that he QUIT driving me. He told me even when he would deal with management over the mile shortage, they were cruel and would treat him badly including blowing him off. Why would you do something like that to someone helping the disabled and saving the government money? It does not make sense...unless you look at the fact that they probably work from home, get a salary, and don't give a hoot about the disabled. He said it wasn't worth it to drive me, so I lost a friend and a driver. I do not know what I am going to do. Modivcare should not have CARE in their name. They are actually worse than Logisticare was.

My mother is having a really rough time to even try to get a ride scheduled for her appointments because the AI system does not even
Give the person time to either answer properly and it wastes no time cutting off the person using the vocal commands.

And when you try to arrange for another appointment immediately afterwards, it cancels the previous appointment! That is so frustrating,
Not just to myself (after filling in the information), but also to my mother who needed that appointment!

Whoever came up with that app needs to scrap it, pronto! And the BBB reviews cannot deny that ModivCare has been dropping the ball...A LOT.

The customer service representatives are completely disgusting, rude and unbearable. This place should be shut down and closed forever. They don't even clean the inside of the rides. They are very uncommunicative and they screw up appointments. I highly recommend nobody ever uses this company. They're very very disgusting and rude.

My patient has to depend on Movicare for transporation to her appointments. On multiple occasions they have stranded her. Not only does that impair the care I can provide her, but it also deprives other patients of an appointment. Not sure how they get away with getting insurance companies to underwrite them, because they are not providing quality care for patients using their services.

This is by far the worst place I've ever dealt with in my lifetime of 65 years. This business needs to be shut down. How can they continue to operate with all the negativity from all the people that needs this service. Hate to even have to call them cause you just know whatever you say to them it will be messed up. HATE THIS PLACE!

Always late.
Poor coordination.
Not professional.
Not recommend it.
Never be on time to my appointments, because the transportation never came on time to pick me.
They always late to pick the patient at the medical facility to back home.
O stars.

I filed a claim May 2023 and resubmitted it 5x and filed a complaint with Modivcare and my Insurance company. 6months of nightmares with this claim so I called today and the claim is just now being processed. Really people come on this is almost November. The company should be shut down or replaced. How about investigating to see where the same problems keep occurring. Needless to say the processing time takes about 6 weeks then 2 weeks in the mail for payment. So another 2 months of processing. WOW

I have had to file multiple complaints against the transportation company they provided to pick up my son for over 3 months. They still will not and have not assigned a different company and have allowed this company to be verbally and mentally abusive toy son and I. They pick him up from home when they want to pick him up, call my phone rushing my son out the door as soon as they arrive and today the driver had the nerve to ring my doorbell after he pulled up a minute later telling my son to hurry up he taking too long. Then he tried to deny that he rang my doorbell. I have 24hour running cameras. Modivcare refuses to change the company that picks him up and allows us to continuously deal with the harassment and abuse.

My husband has an appointment and we waited and waited. This was his first appointment at this new Dr. they are not happy with him at all and it was modivcars fault. Do NOT use modivcare. They will NOT get you to an appointment. They said they were 7 minutes away and still never showed. Bad communication on their end.

Omg I can't believe company like this one does exist in USA. Even in third world are more professional than those peoples
Can you imagine 35 min to schedule you a ride and kept working on it she said. I can't believe it
The other agent said I need to make sure that you have appointment with your doctor I need to call
They have the drop off address as medical facility and stubborn people with no background ask you to hold for 10 min to call your doctor
No I have appointment with your sister there I was gonna say

Kick this company out of the market or let them schedule you for foods pickup

I don't know what has happened to sc medicaide transportation. Since I been moved back an relying on Modicare to get me to an from my appointments, ITS BEEN A NIGHTMARE. AFTER WAITING NOW 2HRS TO BE PICKED UP FOR MY RETIRN HOME THIS DRIVER IS STILL NOT HERE YET. I WAS TOLD EVERY TIME THIS HAPPENS TO GET THE DRIVER NAME AN I WILL. THIS COMPANY AN DRIVERS DO NOT CARE ABOUT US FOLKS GETTING FROM OR TOO OUR APPTS. ALL THEY CARE IS GETTING THAT PAY CHECK. I WILL FIND OUT WHO IS HEAD OVER TRASPORTATION WITH MY INSURANCE COMPANY AN I WILL NOT STOP UNTILL SOME CHANGES ARE MADE. SC MEDICAID TRANSPORTATION HAS FALLEN OFF! I WOULD NOT HAVE EVEN GIVIN THEM ONE STAR.

Modivcare has the worse customer service ever! If you ever request to speak to a supervisor the hold time is unimaginable, seriously! You will hold for an hour, they'll then put a team lead on the phone. You'll have to stand firm and ask for a supervisor again! Only to hold for another hour. I cant believe this company treats clients this way! I had a disrespectful agent by the name of Sansia in Florida book my reservation. She didn't seem to care either about the phone call being recorded. The app has a lot of issues. So you're forced to call in and speak to an agent. The drivers arent so bad its the agents working within the company. It comes off as if there aren't consequences for agents to behave disrespectfully, so a lot of them do it freely. It's just an overall low graded company to do business with!

I've been a rider when Modivcare was Logisticare and let me say it is night and day! I had a standing order and they insist on scheduling me with the same company Mondlize. They have been my "assigned transportation" for almost 3 months and let's just say I've never rode with them. I've made numerous complaints and they still schedule you knowing the company isnt picking me up. Logisticare was so much better and at this point I'm 100% convinced this is a money funneling business along with transportation companies doing the same thing especially after reading other comments. If anyone knows who I can call or write a letter too other than someone at Modivcare please leave it in one of your reviews.