MDG has excellent product at convenient payback options. Customer service also upgraded my laptop due to over demand of the device I originally ordered at no extra cost to me. Will absolutely purchase from again
MDG has surpassed my expectations when dealing with financial services, fast, friendly, professional, and if I had questions about products, service representatives had answers in no time. Strongly recommend this company if financing is what you need! Happy shopping -
-Brent Chambers
Very satisfied! Service/staff were excellent. However, inability to verify banking details online (maybe a technical glitch?) was very inconvenient. Product arrived at earliest estimated time and in flawless condition. Would definitely recommend to others.
Will be ordering from them again. Awesome customer service and fast shipping. Packages arrived no damages. Everything was intact exact ordered items. Payment plans to suit my life style and financial situation.
Product order is okay but site says free shipping and we didn't get that in our area? Also made payments on product before it even arrived which took over two weeks to arrive. Overall experience was okay need more CSR that speak better English too!
Thank you for your review. A Customer Service ticket ( 2275679) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Awesome customer service and surprisingly quick. Although I do have a feeling they are motivated individually by selling the extended warranty as if they make an incentive. Nothing wrong with that, I have actually been in such jobs. But really great overall. Oh and the "minimal amount of words" required to even get through this is a bit pushy. But I give you guys 5 star's, it was completely painless. Thanks again guy's
Thank you for taking the time to leave this review. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us.
I understand Im going to pay more because of past mishaps, but this is definitely far from a cheap option. Not only are the products marked up, but shipping was about $100 and the buying process takes forever
Hello,
Shipping cost is based on several factors such as weight of the item, your location, width and length of the box.
We offer open loans which mean you can pay off the balance at any time, make additional payment or increase your pre authorized payments at any time.
Once the contracts are signed, It felt like they could care less If was a customer or not. STopped answering phone calls, no returned emails. Countless other business issues that raise the question on your ability to deliver as advertised.
Thank you for your feedback! It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. Your order is invoiced and we've sent you an email with shipping details. If you have additional concerns please give us a call at 1-800-906-0976 ext 352.
They are easy to speak with, friendly, helpful, and have great products for low weekly or bi-weekly prices. Can't recommend them enough. They ship quickly as well. Only recommendation would be more variety of products, other than that, 5 stars!
Thank you for taking the time to write this review! Your recommendation and satisfaction mean a lot to us. Additionally, we're attending to your needs and looking to update our inventory with new items.
These people are SCAMMERS! Just read a review where the auto bot explained it needed banking information such as username and password. It's either a scam or an extremely careless company. Avoid either way!
Thank you for your comment, Jeremiah. MDG has been in business for decades and has helped millions of happy customers. Being a financing company, we need to verify all your information, including your income. By providing your online banking credentials, you protect your bank account information and confirm your identity. Your information is secured with 256-bit bank-level encryption and we will never be able to see your login credentials. Alternatively, you can provide your bank statement and we will be able to verify your account manually. If you have additional questions or concerns, do not hesitate to give us a call at 1-800-906-0975 x 357.
Tried to be an honest and upfront customer and they only made excuses to delay shipping by over a month. Just ridiculous that when you already have my banking information, my first payment and right before you ship you put a hold on my account. If this is how you guys treat new customers I can't imagine how awful the service is with existing ones. Do not shop here. It was easier for me to get a personal loan worth way more than what I was purchasing. It's electronics, it should not be this difficult and annoying to make a purchase. So much of my time wasted I'll never get back
I am so Thankful for reviews. This saved me, the reviews on customer service should be of great importance to the company, and should take pride in making satisfied customers. Without us you don't have a successful business
Thank you for taking the time to leave a review. All companies have both positive and negative feedback, and we strive to provide the best service possible for our customers. We take your comments seriously and will continue to work hard to improve the customer experience.
I can already tell cancelling isn't going to be an easy process. It's going take at least 4 weeks before my order even ships. I decided I didn't want to wait that long. And so far all I'm getting is the run around. They don't tell you the process until after you've signed everything and given them your information. I'm predicting a long battle ahead of me
We are sorry to hear that your experience with us was not an amazing one, Greg! Please provide us with your person ID number, email address or phone number to marijar@mdg.com, so that we can locate your Account and look into the issue closer. For any further inquiries or assistance, please reach us directly on 1-800-906-0975 ext. 357. We hope that we'll have a change your make your experience a better one.
I still haven't received my electric bike. I'm still waiting. Nobody's contacted me. I'm tired. You know you get my address wrong and then I'm the one who suffers know. I'm sorry. I even tried to buy anything.
We're very sorry to hear about the issues you've been facing with your order, Theresa! We understand how frustrating this must be for you. A ticket has been created, and our Customer Care Team is actively working on resolving the issue. For further inquiries regarding the status of your shipment, please contact our Customer Care Team directly on 1-800-906-0976 ext. 370. Please accept our sincerest apologies for the inconvenience this has caused.
This place is a scam, they approved me for $2300 even though my credit is poor. I placed the order, they took out my money from my bank account and then cancelled order with no notice or reason. I don't expect to ever see it again... Best I can do I think is worn others unfortunately.
Thank you for your feedback! Your order has been cancelled because of specific reason and our agent will be in touch with you to provide you with more details.
Ordering was easy and then……. Phone calls not returned, changing amounts of payment, changing delivery dates, and no answers. Days later after two payments sent finally able to reach "my consultant", we just need one more large payment and then we can process. Ridiculous, was finally able to cancel the order!
Thank you for taking the time to bring this to our attention! Everything is transparent, nothing is hidden and we're really sorry to hear about your experience as it's not consistent with our standard of care. Please send us your order ID Number at ivanav@mdg.com so we can locate the account and investigate this in more detail.
Good computer for what I am using it for. Price doing financing is crazy though compared to buying it out right about double kind of steep probably will not get from here again! Jesse James wore guns when he robbed people!
Thank you for your review.
Please keep in mind that it is an open loan and you can make extra payments, pay the account off in full, or increase your payment to help decrease the balance so you can pay it off faster. This will also help you to save money on interest at the same time. If you have any questions please call the finance department at 1800-906-0976 extension 340.
Was asking basics question about a computer I saw on website... the "Sale SPecialist" Ivana was unable to answer them... and then she stops answering my Email.
They just want your money with at ridiculous interest rate. Buy from somewhere else.!
Hi, Lesly. We are sorry to see your review and invite you to privately message us to see what we can do improve your experience with us.
Was pretty impressed at first. However I specifically payed extra for 3 day shipping, now it's been 2 weeks and still don't have my TV. Love the Nintendo switch, would of been better both at the same time. I don't understand why you guys use two separate companies to deliver packages it makes no sense.
Thanks for the review! We'd be happy to look into this and provide you with updates about your order delivery. Please send us an email at ivanav@mdg.com including your order ID number so that we can locate the account. For a faster service, you can follow up with our customer care department at 1-800-906-0976 x 352.
No issues not complaints. Currently waiting on my delivery. But thus far the customer service is more than I expected. They call, leave vm and follow up with email. Which is amazing. Very satisfied so far
Thank you so much! We're constantly working on our services in order to provide the best and we're glad to hear that you're satisfied. We're here for you anytime.
Overview
MDG has a rating of 3.1 stars from 5,390 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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