The customer Service was pretty good, until your Order come in late, i Feel that i was lied to about when to get my item by UPS. Over all a 4 Star for the finance dept and others but the Ordering part needs to improve better. I ordered an item on the 1st and now its taking my time to get here. Ill stick with Amazon.com gets here in 3 days or less.
So far everything has gone well. It takes a bit of time to complete but I understand that. My last package is due to arrive in two days. The only thing is the shipping cost are extreme! I'm sure they pad the cost to minimize the risk they take on with giving credit to people with low scores but It really is extreme. Almost $500 for a TV, Sound Bar and mounting rack!
Thank you for your feedback. Hope you'll enjoy your item. Our shipping schedule is calculated on the ACTUAL WEIGHT of your shipment. For more information regarding Shipping & Handling Rates please refer to our total cost of ownership table: https://secure.mdg.com/PMTDisclosure.aspx
No problems or issues great working with you all. Although I think you could use some work on speeding up the shipping process. Being a second-time customer it should not take as long as it did.Other than that everyone that I worked with was very helpful
Thank you for your review!
After going through horrible experiences this site was a breeze. It is totally easy and extremely helpful. The best site out there to deal with. Will keep shopping there for sure. Everything came in a timely manner, everything was secured, no pressure.
In all the years of dealing with different companies for financing and quality products I have never had the pleasure of finding a company as professional and dedicated to their customers as the team at MDG... great job everyone keep it up.
From start to finish, I had a great experience with MDG. They were very helpful in guiding me through the process of getting the proper information to them, and my item was shipped faster than I expected. An all around great experience!
Thank you for the review and great rating! We're so happy to hear that you're satisfied with our services. As a matter of fact, please let us know if there is anything else we can help you with.
Overall, the experience was good. I did feel that the process took too long to complete. Information was gathered over several days when I feel it could have all been done within a day. Nevertheless, I am very happy with my purchase. Customer Service was excellent.
Thank you!
One of the worst! Please stay away from. Their cheaper prices are made up in their bank accounts by selling as new and not backing up! Horrible! Heading to the courthouse tomorrow to try and file a small claims suit against them!
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. All the items are brand NEW and come from the manufacturer to us, to you.
Being known for our great service it came as a surprise, and we would like to make things right. Please send us an email at ivanav@mdg.com with your order ID number so that we can locate the account.
We will be reaching out soon and you should get a call to determine how we can provide a solution that makes you smile.
I order my stuff and waited for approval. It was finally done after a few glitches and back and forth with CS. Then the ship part took a little longer than usual.and UPS lost one box and it's been replaced. So now we wait for the replace part and see how that goes.
Thank you for your review.
I've been working with MDG for over two years! We've bought a TV combo and a Computer and absolutely loved our purchases! We've had great customer service! I would highly recommend ordering from MDG! Everything that advertise is just as you get it! Amazing and perfect for those with less than perfect credit!
While it was easy enough to get approved, the placing of the order involved so many extra steps. Several phone calls to confirm information repeatedly and then zero confirmation or communication in regard to shipping and was never given a tracking number. All the representatives I spoke to were very helpful and pleasant.
Thank you for your review. A Customer Service ticket ( 2199737) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
MDG making technology affordable for everyone:
MDG was the only one who would allow me to finance the PC I desperately needed. My income was not an issue because their prices are extremely reasonable and their 'payment holiday' policies mean that when those unexpected financial bumps in the road come up your world won't come crashing down. Their customer service representatives are friendly and reasonable. I cannot recommend MDG highly enough...
I've never had one problem with this company yet. Yes the initial process is a little lengthy but when you compare the overall costs from MDG to a credit card, it's so much cheaper. Everything I've ordered has arrived in a timely manner and everything was correct. The team at MDG is very courteous and helpful.
Never having done business with them I was skeptical. Spoke with Mohammad B. Several times and ordered the system. It was a great price and hopefully will be delivered faster than expected. Will definitely do business with them again. All my surprises were pleasant ones. It feels great buying from someone that is truthful and professional about their products!
Thank you for your review.
This is my third purchase from MDG and I am very happy with their products and their process. They really seem to appreciate your business as you remain a customer with them! I would like to see some wider variety in the laptops and in the other furniture. If they did, I'd be making more purchases.
Thank you for the review, Rick! We're delighted to hear that we have loyal customers like you. We're looking to add new stuff in our inventory and we would be happy to serve you again.
We have purchased a 55" T. V. from MDG and the customer service was outstanding. Even when we had some difficulties setting things up they where very helpful and followed through with what they say. Product was delivered to our door promptly. We will use MDG again in the near future. Very pleased with their services.
MDG has helped me to gain access to items that Id like but could not drop the thousands of dollars on up front. Not only were they able to do this, but its a fair way to do it. Instead of ripping you off by charging enormous amounts of interest, they are literally breaking down the actual price to make sure that you are getting the item you want at the price its worth. Other similar sites will charge a hell of a lot more. I wanted to purchase a gaming laptop to keep in contact with friends away over a common interest. Other sites would charge me $3500 for the laptop that was worth $1400-1500. Price on MDG for the SAME UNIT, $1444. The staff is incredibly Helpful and their process ensures a safe and secure transaction. I would recommend to anyone. 100%!
Write your review to help others learn MDG was my source for a top quality computer but without requiring tones of money up front. The process is easy, my computer was in the mail in less then a month and now I have two and my credit continues to build for more products. Love it! about this online business
Paying less than $100.00 a month for great electronics in my opinion is totally worth it. It took a little time for the entire process from the beginning to having the merchandise I would say around three weeks. But hey if you want it that day go shell out over $1,000.00. I dont mind paying a little extra in the end for low bi-weekly payments. I will definitely be returning after I pay off my current merchandise.
Thank you for your feedback, we appreciate it!
Everything is shipped so quickly and customer service is on top of things. I got a laptop and headset (yes, the PlayStation headset works for Xbox controllers!)... I love ordering with mdg and I will again in the future! I just wish they had more products.
Thank you for taking the time to share your experience. We are very honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Overview
MDG has a rating of 3.1 stars from 5,390 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. A Customer Service ticket ( 2226628) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352