MaxSoldReviews 984

I have purchased from many auctions on Maxsold and have been very satisfied with all my experiences with Maxsold. My only constructive criticism is that I'm deaf so phone calls don't work for me. I wish they had an online live chat option or a number I could text.

I had to liquidate a house of antiques and quality items and things literally sold for a dollar. I think they just don't have the reach because there is no way that the items could sold for what they did if they did any type of outreach or marketing. I had a brand new hospital bed that I just spent $1,000 on two months prior sell for $8, A vintage Singer sewing machine in perfect working condition sold for $5, and Weber gas grill with two full propane bottles sell for $4. To make matters worse, I had one item that sold for $400 but the buyer never paid so I got $0. What's the point of prequalifying someone if they can just back out and not pay?

On top of that, it took 2 months to complete the auction because the first time they came out to catalog, 1/3 of the items were not listed in the auction. Whole rooms were excluded so we date to stop the auction, re-catalog the items, and then start it again. It was a time consuming and wasteful effort.

I even understand that the point may be to rid the house of the large items so you don't have to move them. Unfortunately, the larger items like bedroom sets, couches, and tables didn't sell so I still have to move them.

In the end, after the fees, the buyers that didn't pay, and the commissions paid to MaxSold, I made $140. Just a joke for the time and effort that went into it. I live in Los Angeles so it's not like I'm in some rural area with no interest. To summarize, if you are a buyer, probably great, but if you are a seller, don't bother, it will be quicker and the outcome will be the same if you just have an open house and give everything away. The MaxSold idea is great in theory but terrible in execution.

Too many side deals cut by the employees. If you are at a pick up and see some you like, chances are an employee will let you walk with it for a few $$$$.

MaxSold is an execellent way to shop for both practical and unique decorative items. There is such a broad range of products offered by auction. I have purchased many useful items as well as many beautiful decorative pieces. The auction process is very simple and straighforward. The pickup process is also simple. The staff who administer the pickup have been very helpful and kind. I would recommend MaxSold to anyone wanting a bargain, treasure, or deal of the day.

An Item I was considering had a separate picture of a matching piece but the matching piece was not mentioned in the description. I called Maxsold and the person that answered the phone, after viewing my issue, told me that if I would send an email to *******@maxsold.com describing the issue that Maxsold would contact the seller and get a clarification on the matter.

I did as requested but received this response. "Unfortunately, we only have one-time access to the premises and do not have more information other than what is present in the catalog and pictures. Please note that the description takes precedence over photographs." First of all, photographs should either match the item or take precedence over the description. Second, why would Maxsold not have the ability to make a call to straighten out the conflict. Not good business in my opinion!

Maxsold has been a real game-changer for me. I own a used furniture store and was spending a lot of time and money on inventory. Now I can bid online on tons of stuff and pick it all up in one place. Just awesome

I see a lot of bad reviews about reading the fine print. If you enter a contract of course you need to read it first. You have no right to complain because you feel "shilled" or wronged. Their terms are up front and also their refund and refund policies are expressly stated. Even as a buyer, before each bid they let you know the "actual" cost including the premium so there should be no reason to complain and incompetence is not an excuse.

Maxsold staff was excellent to work with, from initial hire through cataloguing process, online auction, and itemized pickup. Every step was made seamless. My concerns were dealt with promptly and efficiently, removing any stress I had to get the house cleaned out prior to property sale closure.
I would recommend Maxsold to anyone. Again I want to commend the staff for their professionalism, following all Covid protocol, and support provided through the process. Extremely well done!

Descriptions were vague and their picture quality not great. Pick up day was disorganized. Item not picked up was refunded. That's not right. Because the person who was outbid might rightfully have shown up. Also they take 30% off the top and THEN deduct $700. Once all is said and done the net doesn't make it very worthwhile. An excellent concept but but wouldn't choose a max sold auction again.

They raised my items over 3000$. It was so obvious when they started doing it to me. They would bid right up to my bid and stop at a tie. But i would win cause i was at the number 1st. Nobody bids to tie someone. Humans bid to win. U only tie someone to make them raise the price. I have video, screen shoots, and a bunch of auction results where it is very apparent they are running the price up on everyone

I have used MaxSold to buy several items for him home. Each and every experience has been nothing but positive. Even during Covid the experience of picking up and interacting with the team was been great.

My experience with MAXSOLD was not a good one. A few weeks ago we had MAXSOLD run the auction online. After watching what was happening it was heart-wrenching. Watching bids come in at $1.00 on furniture and electronics. MAXSOLD was the only one who made out on the auction. A $700.00 fee for the Auction, plus they receive 30% more of the total sale of your items, plus they get 15% from buyers. We were told that each bin should receive at least $35.00 or more. Well, I can tell you that did not happen. The purpose of us trying this auction was because we are moving and our furniture especially was not going and we really did not want to do a yard sale.
A Lazyboy rocker recliner sold for $1.00. Our solid wood dining room table with leaf and 8 chairs would have sold for $6.00 and a Walnut Chester Drawer with cedar chest would have sold for $1.00, only the person/s was a no show. It was sickening to see what was sold at prices that were really not fair to the customer. There should have been a minimum of at least $100 on all furniture items, not $1.00. Electronics that were never used, sold for a few dollars. Really a sin. $1300 sold, less their fee($700, less their 30%) received only $244. Was this FAIR, NOT AT ALL.
So because of this BIG MISTAKE, a yard sale was done and we made over $1200. 00 in our pocket. If I had not done the Auction and had all my items I probably would have made over $2500. 00.
MAXSOLD did not make my life easier but I certainly learned my lesson, CUSTOMER beware of MAXSOLD.

The Redding's

What is going on with your company and your staff? First the auction lots were totally absurd in size? Why have 50-100 items in 1 lot? So many potential bidders are going to skip bidding as they are not going to want 95% of the items involved? Second this is totally screwing the seller out of potential extra revenue as these lots could be grouped into 10-15 smaller lots which would attract many more bidders. I bid on some larger lots because there were a few items that I wanted only to be threatened by one member of the staff that I had to take everything or she was getting hold of Max sold? This ironically after I said I would have to come back since I was not aware that was the policy. I promptly informed her that there are literally 100s of auction houses out there and that was fine. Since she chose to accuse and threaten action on me before giving me the chance to come back I chose to tell her because of her rudeness and lack of business etiquette in speaking to a buyer that I was not coming back for the left items and to take them or give them away which brings me to my other issue? Why does this company not contract someone to take unsold and leftover items for free? There are plenty of people and companies out there that would be more than happy to take the scraps. I buy over $100,000 annually from local auctions and every other auction has solved the problems yet they have not? Either via smaller lots or a cleanout crew. To say the least my future $1000s spent will most likely not be going to maxsold auctions as they might have? I was looking to expand buying to more local auctions but this was not worth it,. Ridiculous lot size and rude demands to take everything or be banned? I'll take banned happily if that's the case. Worst experience I have encountered at a auction pick up and I have been to 100s. Buyer and seller beware! I would rate this 0 stars if possible

Good: professional team, great process, most everything gone.
Bad: failed to list several lots on auction, failed pickups given refunds due to no fault of mine, 100% fault of MaxSold. No restitution offered.
BEWARE: MaxSold tells you it is a $700 flat fee and 30% of sales. However, they subtract the 30% first then take an additional $700 costing you more - a mathematics trick that favors them.
Customer service: After they finish the auction, they don't return emails or answer questions about how they calculate your share of money. They just take their money and are done with you.

I can't say enough about Maxsold. I have told friends, family and anyone who asks. Our experience from the Initial Contract to the pickup after the online auction and receiving the final payment was seem less. Customer Service is your motto. Freeing myself of 62 of 63 lots of items and furniture has really hastened the process of emptying our home of 41 years.
The Cataloging and Pickup Teams were professional, respectful and enjoyable. We enjoyed having them at our home.
We will look forward to being customers of yours in the future.

Really bad customer service for new seller, they don't provide technical support on setting up new account. All their YouTube videos are about how good they are. If a new seller cannot even log in, how can the process get started?

There was a happy ending to my bidding story. Google sent me in circles when I was trying to find the location for my pickup in a gated community in Florida. I missed my pickup time and couldn't find the location. I called the MaxSold number and the MaxSold team was able to help me find the way in and arrange a special pickup. Thanks MaxSold.

Outrageous premium charges, buried in fine print. These + HST charges on used items means you will pay 27% more than your bid.

And the pickup windows are 2 mins. Seriously.
Caveat Emptor