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MaxSold Reviews Summary
Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.
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I love the eclectic items I find and things I really need. They are always at a good price and a bonus is it's fun to bid on the items. Even if I don't bid on anything, I love looking at all the auctions.
My experiences with this site have all been positive. If you're willing to wait for a good deal to come around, there are some interesting and unique items that become available.
I just joined and won one of the "lots" on which II had bid. It was so convenient that I could pay for the items and just go pick them up. As it turns out, there were additional items that could not be seen in the photo... I already thought it was a value, but there was also icing on the cake!
Max sold fired me so quick it make my head spin not even a warning.BRI for New Jersey wanted me out and she got her wish. Max sold u should be Ashamed
I have bought some really interesting things from these auctions and I am always pleased. I often thing my husband might thing I am nuts but he loves the treasures I have found too. Hidden gems at these auctions!
Its a great place to buy some really amazing stuff, there will be a lot of antiques and odd items in these sales. Fun way of teaching the kids about bygone eras, and learning new things.
Have had a couple of experiences from buying side - easy to use site, bidding system is fair and equitable, items were definitely as pictures, and organization for pick up is hassle free and very coordinated.
I was amazed at the items I was able to bid on at Maxsold. My very first winning bid was for an item our family was in need of - a brand new garbage disposal. We got this for a great price and have been very happy with all our purchases.
Just completed a purchase through MaxSold - the pictures were accurate, the billing was easy and the pickup process exactly what was advertised. In short, it was easy and hassle free. I will be using this process again, soon.
I have been dealing with maxsold for a few years and have never had a problem it is one of the smoothest websites never had a problem.
I have purchased so many items through MaxSold. Only once was I disappointed and this was a Seller Managed auction. The item was described as new but was so old and rusty I got rid of it at a recycling place. When I spoke with a MaxSold representative I was offered my money back but I declined. Apart from this one purchase, everything I or my daughter-in-law has purchased has been as good as the description said, and at reasonable prices. I recommend MaxSold unconditionally. My only problem is the more people I tell about this auction website, the more competition I have! Every day I go on the website and browse through the interesting items. I must add I have found the MaxSold employees have gone out of their way to assist me when I picked up my purchases.
I spend a lot of time on line. Some of that is spent browsing MaxSold for great buys on all kinds of things from furniture, knick knacks, dog stuff and artwork. This is a great company that cares about its buyers and customer service is impeccable. I have been a MaxSold buyer for about 10 years and have no complaints whatsoever. I have never been disappointed with my 'finds' and have scored some amazing bargains. It always surprises me when someone says that they have never heard of MaxSold. When it comes time to downsize, I know who to call to get it done quickly, efficiently and fairly.
I estimate that my items sold for about 10-20% of their fair market value. Items were bid on and then not picked up. When asked about it, I was told it was "my problem now". Also, items were not paid for and I was penalized for that. I asked for help from support and was told that I had signed a contract stating that I would be penalized. I don't recall that part of the contract, but all communication was cut off at that point. So, be warned. You won't get all of your items sold, and you won't get a good value for the ones that actually do sell.
UPDATE: I've seen other responses to negative reviews and there is a comment about these services being more about "time" than "money" - I. E. in order to assist people in a difficult situation they work quicker to get the items sold. However, that's the first time I had ever heard that as a seller. After talking to at least three different people in the phone and via email during the introductory phase of this process, it would seem someone could have told me that.
Also, I've seen where the effort is described as 45+ hours onsite. I had one person come out to take pictures for about 4 hours and one person stay to have items picked up for another 3 or 4. So, there is nowhere near 45 hours put in for these auctions. It seems like an excuse for an exorbitant rate. Now, in my case I was given a $200 credit on services since my auction wasn't that "large". Without that, though, I would have made less than $100. With it, I didn't even make $300. However, by this same math, they did about 20 hours of work for me and cleared over $600. That seems a bit high for the services I received as well as the fact that about 30-40% of my items were either not sold or not picked up.
Response: It’s always disappointing to have a seller unsatisfied with our process. In this case, we are both sorry but also confused by the comments as our information does not coincide with the details listed in this review. That said, I will attempt to address this review for other readers:
Prices: It’s an unfortunate reality that the market doesn’t always pay a seller what a seller thinks is a fair price for individual things (or perhaps even in aggregate) under a competitive auction model (this is true for any auction company). Maxsold does its very best to provide both a detailed outline of our process (www.maxsold.com/sell) and share our past auction data (www.maxsold.com/past) to prepare sellers for the realities of the market when items must be sold. Sellers have both financial and emotional attachments to items and so our job is to sell only those items they need to part with - typically items that will soon be a liability due to a move / sale of real estate / etc. as selling the items avoids additional, ongoing, logistical and/or storage costs. Our model, which includes selling everything to the highest bidder regardless of price, guarantees our sellers a finite and transparent experience that passes the logistical burden onto the buyers as they MUST arrive and remove, with their own resources, all of their purchases from the sellers location during a short time window agreed to by the Seller. This saves hundreds (if not thousands) in labor alone.
Contract Elements - Section 8 of our contract has the Seller understand and acknowledge that they will be responsible for things not included in our services such as organizing, pre-sale de-cluttering, cleaning, and disposal of unsold, unpaid, or unclaimed GOODS (if any). In this seller’s case, they had us market 16 auction lots (a typical ask is ~120 auction lots) and, due to the low volume, did not have the results one might expect from a full estate sale.
Our maxsold managed commission is public on our website (www.maxsold.com/fees) and is listed as 30% + $700. This typically covers about 40+ hours on site, 5+ hours behind the scenes, and $100s in marketing. In this seller’s case, we performed 6 hours on site so, instead of billing them our contracted and agreed to fees for our effort, we billed them our standard ‘time’ fee of $50/hr for the labour and 30% on the sale of goods (as if they had conducted a Seller Managed sale with us providing assistance). We cannot determine what ‘value’ a seller places on their time. In this case, we provided a credit (where no credit was owed) given we were efficient in completing the job. This represented a $400 discount on our fees.
The unpaid amount in this sellers auction was $3.69 and neither party (the Seller or maxsold) benefited from this as Maxsold does not collect commission on unpaid amounts.
Ultimately, it’s always disappointing when we do not achieve our average 98% sell-through/removal rate, however, I think you’ll find that if you review the auction yourself, you’ll see it was an odd and interestingly low volume for an estate sale.
If interested, check out this perspective on the evolving need and how Maxsold helps:
https://www.linkedin.com/pulse/maxsold-tomorrows-auction-housetoday-adam-gordon/
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose/
Feel free to check out the results of this auction for yourself. As with all our auctions, this auction was executed with unmatched transparently. Additionally, our experience suggests our solution was not the first chosen given the very limited volume of goods (i. E. there were other sales conducted first by other parties which in turn hurt our ability to create a more successful result for the Seller). Although we support every seller who wishes to hire us, we can only work with the inventory we are provided and we are ultimately sorry that our seller is disappointment in this case:
https://maxsold.maxsold.com/auction/dalton-georgia-usa-estate-sale-online-auction-south-glenwood-avenue-13517/bidgallery/
I don't know how I discovered MaxSold but boy am I glad I did. No matter what you're into or looking for, you will probably find it at an auction near you, and likely for a great price. I used to spend hours visiting antique malls, garage sales, thrift stores etc. looking for specific items. No more! Now I browse local MaxSold auctions from the comfort of my home. Bidding is simple, and winning an auction is thrilling! Pick-ups are fairly straightforward (once I was caught off guard when I was forced to manually remove shelves that were screwed onto a wall). I almost wish I could keep MaxSold a secret to reduce the competition, but where's the fun in that? I've even seen items I lost out on show up in a local antique store for 2-3x the price.
A family I know very well used MaxSold and it was one of the most stressful and disappointing things they have done. They were dealing with the death of a parent and were trying to find some help in a hard journey. Any $ you make will go to paying their staff for the poor work they do and there is terrible communication of what is happening. The family was hoping to make some $ from selling most of their parent's belongings to help pay some expenses for the funeral and in the end, even after making quite a bit of $, they did not get any of the money and they had to pay MaxSold because they charged an outrageous amount to pay their staff and they also take a commission off of the sales. When the items were picked up by people, the house was left in a terrible state and a friend of mine who picked up a lot they bid on said they were surprised at how poorly the house was treated and that people were yanking things off the wall, banging things around, walking around the house with their boots on and the neighbourhood was packed with cars and people had furniture and items all over the front yard. There was no order to getting things out of the house. If you want help in selling some of your belongings or the belongings of someone you love, then steer clear from using this company. You are better off selling on Kijiji, having a yard sale or giving your stuff away to the less fortunate and feeling good about that knowing you helped others instead of getting ripped off and being upset in the end.
It’s disappointing that we are not being made aware of who this Seller may be so that we may attempt to rectify the situation for them. That said, I will attempt to address this feedback based solely on what has been provided.
1) Almost every Seller who comes to MaxSold is coming at a difficult time in their life and we 100% agree, that it’s a stressful and emotional time for them.
2) Our maxsold managed fees are listed on www.maxsold.com/fees at 30% + $700. This covers ~45+ hours on site, 10+ hours behind the scenes, and $100s in marketing. If you do the math, I’m sure you’ll appreciate it’s not about high paying jobs, it's about an important service at an even more important time in people's lives.
3) We state unequivocally that our solution is about controlling time, not price. We do this because controlling price doesn’t help someone who needs an empty home as a result of an estate. They have more important things to worry about. See for yourself at www.maxsold.com/start
4) Expecting the goods to pay for activities is an unrealistic expectation for the vast majority of families. Any value most families have is either in liquid or real estate assets. Everything else is a liability that, for most alternatives, ends up costing $1000s to deal with. Our solution recovers something for everything which makes it the most economical choice.
5) It’s true that our process has the buyers enter the home to remove the goods under our supervision typically in a 2-4 hour window of time. For health and safety, buyers keep their boost/shoes on especially when moving heavy furniture items. In our experience, this is safer and more transparent than any other alternative including those listed by this reviewer (who I might had has taken to time to reach out and/or learn about us and what we do). For before and after pictures, feel free to check out https://maxsold.com/estate-sale-before-and-after
6) It’s also true that, if you do not value time (i. E. you think selling everything individually is a good use of your time), Maxsold is not a good solution as our value proposition is about saving the seller time while providing a reliable, efficient, safe and transparent process so that they can focus on more important things typically going on in their life.
If interested, check out this perspective on the evolving need and how Maxsold helps:
https://www.linkedin.com/.../maxsold-tomorrows-auction.../
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose/
We would typically share the auctions results at this point, however, we are not sure which auctions this person is referring to.
I cannot say enough good about Max Sold! From beginning to end they were fantastic. I was faced with clearing out my Mother's apartment by December 31st. I contacted them November 15 and it was all over by December 9th. I think my moment came when I watched the 7ft long buffet go out the door and the buyer questioning his wife as to how they were going to get it in the house. I thought to myself "not my problem". I was overwhelmed and under a time crunch and did not want to pay storage fees or another month's rent. Maxsold made it easy.
I have made several purchases through MaxSold and have had nothing but great experiences. The workers at he pick-up locations have always been helpful and professional. Thank you
They sold my expensive items for hardly nothing or kept the money and did not report any thing. They used my house and I found many items missing. They send vultures to your house and steal any thing that's not nailed down. They should pay people for the use of your house. Just a lousy scam company.
In addition to taking feedback from our Seller’s and doing our best to make it right in their eyes, it’s important to provide the following information for transparency for others that may be reading this. It’s an unfortunate reality that the market doesn’t always pay a seller what a seller thinks is a fair price for individual things (or perhaps even in aggregate) under a competitive auction model (this is true for any auction company). Maxsold does its very best to provide both a detailed outline of our process (www.maxsold.com/sell) and share our past auction data (www.maxsold.com/past) to prepare sellers for the realities of the market when items must be sold. Sellers have both financial and emotional attachments to items and so our job is to sell only those items they need to part with - typically items that will soon be a liability due to a move / sale of real estate / etc. as selling the items avoids additional, ongoing, logistical and/or storage costs. Our model, which includes selling everything to the highest bidder regardless of price, guarantees our sellers a finite and transparent experience that passes the logistical burden onto the buyers as they MUST arrive and remove, with their own resources, all of their purchases from the sellers location during a short time window agreed to by the Seller. This saves hundreds (if not thousands) in labor alone. The other element that impacted this Seller’s result was requiring us to reschedule our team 3 times after we had already incurred costs to have our team on site as they originally requested.
Where other solutions try to control prices while having no control over time of sale, we give the seller control of time while giving up control of price to market competition. For people who have items that will soon cost them to hold onto, this is the most economic (and green) solution to the problem.
If interested, check out this perspective on the evolving need and how Maxsold helps:
https://www.linkedin.com/.../maxsold-tomorrows-auction.../
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose/
Feel free to check out the results of this auction for yourself. As with all our auctions, this auction was executed with unmatched transparently. Additionally, our experience suggests there weren’t other 3rd party sale of goods options for this seller (as others would have denied service or cherry picked goods on the basis of lack of ‘mix/fit/value’ for their models). We are transparent with all our results and, although we are confident that a 3rd party professional appraiser would agree that our results were fair value, we are ultimately sorry that our seller is disappointment in this case:
https://maxsold.maxsold.com/auction/toms-river-new-jersey-usa-moving-online-auction-kim-lane-12824/bidgallery/
Furniture at a good price. This furniture is very nice and at a good price. Without a doubt a bargain. They can be sold or bought very quickly. My brother happens to be missing some furniture and already has months telling me to get you some cheap, but good quality, no matter they are used but they are in good condition. He is the candidate
I went through my closets and garage and cleaned out using MaxSold. Simple process and made money for the holidays!
From the business
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We try our best to highlight the requirements of each position at MaxSold and make an effort to keep everyone on a path to success so that the needs of our customers are always fulfilled. However, we sometimes find ourselves in a position where difficult decisions have to be made. Out of respect for all MaxSold team members (past and present), we do not discuss employment issues in public forums. If you have questions or feedback regarding our HR policies, please contact our HR department at your convenience.