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Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.
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I love auctioning here, where people are trying to get their stuff sold in a fast manner and it means I get really good deals on stuff! I've gotten furniture, paintings, mirrors, a hammock and some other odds and ends so far. Love this site and it can get a bit addicting to want to bid on stuff I don't actually need...
Maxsold is a great business platform which is providing individuals with a solution to a problem that plagues a lot of us (or eventually will... estate sales): how do we get rid of all of the things we've accumulated over the years in a sustainable way? Using Maxsold by and large avoids items ending up in a landfill and reaches a person who wants or needs the selected item. Plus, the bidding is fun and easy. The website is easy to navigate and the pick up ran smoothly. I'd definitely recommend using Maxsold to purge items or if you're looking for something try and find it there!
I read one bad review here. The reviewer mentioned items were in poor shape. That has never been my experience with MaxSold. I have completed several purchases - everything was as described. I woudl recommend MaxSold without hesitation.
I won a bid and very easy to pay and collect the stuff. The staff was very cooperative and friendly. I went to collect as per my slot the stuff at given address and took hardly 5 mins to collect the items because organized well and easy to handle.
As a first time bidder to an auction, i found this site easy to negotiate and make bids on. I did miss out on a couple of items i wanted, but, i will put that down to my own learning experience as i wasn't paying full attention as the bid clock clicked down. I did actually win 3 bids from 3 different auctions. I found the pick up of my new items was very easy, i even was lucky enough to have had a nice chat with all the people who had put stuff up for sale and on the last place i picked up from, i was also given 2 free items. A set of cool boot shaped shot glasses and a very large cookpot that i will be donating to our local Fish and loaves society, who provide free food for the less fortunate in our town. It doesn't really get any better than that. I will bid on other items, and see what other little treasures i can find.
As long as you know what you want and only bid when you are sure, those are the only rules everyone should follow. This is a great site and the people are extremely nice to deal with.
People are always friendly and helpful. Many pictures from multiple angles. Love email reminders. Maxsold is always consistent and reliable
At the suggestion of a Senior Move Management owner, we contracted MaxSold to perform our on-line auction. Their communications were detailed, professional and provided incredibly complete instructions... something I really needed since I had never done anything like this before! I have recommended them to several of my friends who have reached an age where downsizing is a necessity, but have no idea where to start.
Awesome way to get items for a good price while helping other people get rid of their things and get money out of it.
Not only have I been a buyer for many years I had my own downsizing auction. The experience was great, it was so easy to do. I cleaned out the excess and made money. It was a no hassel experience unlike having a garage sale. I have also picked up some very fine items at a price I could afford. Love checking out all the sales.
I have been shopping with Maxsold Canada, Victoria for approx. Two years now. I have always found the Maxsold staff helpful and professional. Though I have felt rushed at the auction pick up. I go in with a plan of how and what order I'm going to pick up my items. The staff though pleasant do have their own ideas. This has resulted in some missed items. I contacted the Max sold staff after the auction. They have always been very fair refunding a percentage of the price which I appreciated. I understand they need to keep the flow of buyers moving. But I think there would be fewer customer complaints if buyers were allowed and given the time to review and pack things as they had planned. I have also shopped at many Maxsold Seller managed auctions. These are a little different I shopped at three different auctions held by the same family. This was also rushed and items had been switched or removed from the lots. Max sold compensated me for the switched and missing items. Overall I give Maxsold 5 stars. I love the auctions and find so many treasures. Any negative experiences are handled with professional courtesy.
I've bid on a few max sold auctions and it is so easy no waiting in lines to pay, you pick the stuff up and ur credit card is charged right away. U decide how far u want to drive, there's auctions in every town and state.
Perfect way to clear the contents of a house. The MAXSOLD staff group the contents into sensible lot sizes, take photos and voila everything disappears.
Discovered this by accidentally clicking a Facebook ad. Glad I did, Have been able to get many items i needed and a bunch i didn't know I needed at a great price. Pick up has been super easy and organized. Have used it many times in the past, will continue to do so many times in the future.
Simple, clear, and 100% successful.
The few times I called for assistance (being IT challenged!) everyone was very knowledgable, personable and helpful, they talked me through and it was plain sailing uploading my items and descriptions. The whole process worked with no issues. Rid my home of no longer required items by them being recycled with some else and they came and took them away with the bounce of paying.
"I'm convinced that MaxSold is one of the best businesses of our times. It offers the perfect solution to a problem that many of us are facing, that is, how to deal with the belongings we accumulate when it's time to downsize or deal with a family member's estate. Our mother quite suddenly needed to move into a senior's residence and, as her children, we were confronted by the daunting task of closing down her home and taking care of the contents in a very short period of time. Discovering MaxSold on the Internet was truly like finding gold in a mine. They solved everything!
Their instructions and support really helped us get organized and stay focussed on the job we had to do. What seemed a near-impossible task became a step-by-step process that MaxSold walked us through with clear directions and timely support. The team that came to catalogue the sale was nothing short of fantastic. Knowledgeable, sensitive and professional.
Our family's experience with MaxSold has been wonderful and we will always be grateful that we were lucky enough to have their guidance, support and care. We sold 97% of the estate. We never had to worry about the complexities and risks of handling money and managing pick-up. It's also satisfying to know that things will continue to have a useful role, which is much better for the environment!
MaxSold provides a really valuable service, and they do so with great efficiency, sensitivity and integrity. I have been recommending them to many of my friends (as both buyers and sellers) and will undoubtedly use them again when the need arises.
Love how easy the process is. And I usually end up with a great deal! Will be bidding again.
There could be improvement on the photos posted.
Maxsold is the best easiest to use web based auction tool there is. It's that simple. I often bid on numerous auction web sites but Maxsold is the best for me. The people are what makes it sooo great. Here everyone tries to help you or resolve an issue while on the other web auction I use it seems that all that matters is the money the auction makes!
I have been an active user of MaxSold for a couple of months. The website is user-friendly and all the information you need is right there. I have participated in a few auctions. Ya win some, ya lose some. It's all part of the fun. I go to pick up and there is a helpful staff at every location. I even bid on something that ended up being afixed to a house and was unable to detach. No problem, I was refunded. Items have been as described, the process is as it says. Impressive.
I love a bargain and find MaxSold impossible to resist. The interface is user friendly and reminder prompts help you track your bids.
Answer: The site states clearly that you must pick up your article at the specific time and place. If you cannot do that or arrange for someone to do it for you... then don't bid.
Answer: Definitely not on their youtube channel as they've removed the ability to comment. This alone was enough for me to steer clear.
Answer: Please see our past auction results at http://maxsold.com/past-auctions/ - every auction we've done is listed for public viewing. You will see the sell through rate for each auction, and you can calculate the percent sold. Our average sell through is 98.7%.
Answer: Winning bids are charged to the credit card on file right AFTER each auction ends, along with 10% buyers premium and the applicable retail sales tax for your region. The first time you bid at any of our auctions, your card will be pre-authorized for $1.00. However, it is only a bank authorization for validation, not a charge, and it is usually removed in about a week by your bank.
Answer: Hi Peter, We found that when minimum bids or reserves are put on items, they typically go unsold. For more information on why we start our items at $1 check out this link: http://maxsold.com/reserve Here are some Seller FAQ's https://support.maxsold.com/hc/en-us/sections/200632154-Seller-FAQs You may also reach out to our sales team directly at our toll-free number 1-877-257-7799 ext 2. Regards, MaxSold Support
Answer: $700 + 30% if they do the photos and pick-up. If you do the work on your side it is $300 or 30% whatever is higher. It is near the bottom of this link. https://get.maxsold.com/sell-with-maxsold/
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.