Mattress Next Day

I spent a really long time looking for the perfect mattress. My main requirements were that it is made from natural fibers as I get warm easily and that it is medium firm. All the ones I saw in person and liked were £500+. Given that I'd just spent a hefty amount on the bed frame I was delighted to find this mattress online which seemed to tick all the boxes for almost half the price. Although I was a little dubious purchasing it online having never seen it, it has met all my expectations. The only slight disappointment is that the cover fabric could be of slightly better quality however it makes no difference as I've bought a mattress topper to go over it anyway (the mattress didn't need the topper but I'd slept on one at a hotel and enjoyed it so much I had to have it). I've had the mattress for a month now and it is still the same as when it first arrived. Great night sleep every night. Thank you!

Amazing from start to end...
Just bought first house needed the matress asap.
Had a bad experience from another company, so after 8 weeks, sleeping on an inflatable matress after paying and not receiving, still with no confirmation ETA,
Called them, lovely sales lady, very polite and helpful, arranged next day / Saturday delivery for £20, she gave me free deliver to any room worth £15, delivery guys called saying they were running late, great comms, arrived when they said, carried straight to bedroom, no fuss.
The relyon 1500 extra firm ortho was not only a good bit cheaper than the competition, it was in stock and is the most comfy hi quality matress I have had over 30 years, THANKYOU Matress next day, you exceeded my expectations
HIGHLY RECOMMENDED 5*
Cheers Nick

I ordered a grey Soulsleeper mattress specifically because it was grey. When my mattress arrived it was entirely white. I contacted mattress next day and was entirely fobbed off 'T&M's' apparently mean they do not have to send the colour you ordered. Very disappointed after contacting customer service. Was told I could send it back - at my own expense - once out of the box and it has puffed up - obviously this is a non starter. Fuming and unable to get any meaningful response from mattress next day.

I had the worst experience of customer service from this company. Ordered for the next day delivery, placed my trust in the rating of the delivery accuracy on the website. The customer service team contacted saying they are out of capacity and need to wait till the coming week. Rearranged it again for the next week delivery, requested a day off at work and asked my mother to travel down to be there for the delivery. Nothing came up at all, till called them again and realized my order was not gonna come in the rearranged date. Third time, I have requested for the order to be delivered to the new address as I was moving house to. It came to my old address. We were sleeping on the floor while waiting for the mattress.
Additionally, one of the person from the customer service team I talked to on the phone was really rude. She did not give any cares regarding to the situation whatsoever.

Buyer beware. Ordered a SOFT mattress. The mattress turned up about two weeks after placing the order, not next day. This is the firmest mattress i have ever came across. It has a soft label. Phoned to say it was not soft but hard and was told that firmness was a personal thing and if i wished to return it I could. Normally a mattress would have a number rating, this does not. The cost to return the mattress from a courier recommended by them would cost £390.00. I have since purchased a soft mattress from a reputable company and it is exactly what it says on the label, SOFT.

Incredibly poor quality product and customer service. DO NOT RECOMMEND

We purchased a Sleepeezee bed for nearly £3,000 expecting superior quality, as advertised and reflected in the price.

Within 30 days the mattress springs could be felt which we reported immediately. We were eventually provided a replacement for the same fault to occur! An inspection was carried out that ‘concluded' no fault albeit references ‘the small coils on the pillow top can be felt if you rub your hand across the top'!

No replacement or refund was provided, which contradicts the Consumer Rights Act.

I ordered a 3ft mattress, A 2 ft 6 arrived by mistake. We realised it was too small only on delivery and asked for it to be returned after showing the drivers ( By laying it on the bed) that it was the wrong size. We were told they could not take it back. As customers we have 14 days cancellation right to return. This was ignored. The company will not exchange it now and say we now have to return it ourselves to get a refund. BEWARE. My husband is disabled. To send back would cost £252 ( Mattress cost £249) We are shocked. The drivers were at fault telling my husband that they could not return it... even after they photographed it on the bed ( My husband wanted to prove it was the wrong size) and the delivery team took init downstairs and outside again. Shocked by this company and their delivery team.

Within 5 minutes of the mattress arriving I phoned to request collection and refund. Mattress does not resemble, description of "Orthopaedic support", and the quality is dreadful. The springs can be felt through the alleged "memory foam". I have to pay £100 to return them, then they will take advice from their manufacturer who may refuse the refund. Customer services just email clauses from their T&Cs so I have today initiated small claims court to receive a refund and get the dreadful mattress removed, it is not fit for purpose.

Poor service. I ordered a mattress on September 9, and was promised 3-5 days for delivery. No mattress has arrived, more than 10 days later. I've now been told it "should" arrive in another 4 or 5 days.

No one called to inform me of any of these delays. When I called them to chase the order, I was offered a different mattress - but even that won't arrive until next week. The "next day" promise feels like a rather hollow one, right now.

I DO NOT RECOMMEND THIS COMPANY AT ALL, I SHOULD HAVE GONE WITH MY GUT INSTINCT! They are not helpful at all, I had an expert here to give me some guidance regarding my mattress and he has even conducted that the mattress is not what was advertised at all! When I asked for a first time exchange they refused which is absolutely terrible customer service, I would have ordered another mattress through this company but I've now not even recommended them! The mattress I bought was not cheap and it hurts our backs terribly! Absolutely disgusting service

I read all the reviews on all websites. But was fed up of not having a bed and having to wait weeks for delivery from the reliable brands. I wish I had listened to these reviews, when it arrived they only give you half the instruction on how to put it together. Once putting it together it lasted 5 days. It collapsed whilst I was asleep (I only weigh 8 1/2 stone) the metal frame in the middle was so weak I could bend it with my hand. The wood snapped and punctured the mattress (luckily not me). Avoid at all costs, it may be cheap and the next day delivery is appealing, but it is not worth risking your safety.