Madisonseating

Until the pandemic, I had never ordered a fancy office chair for my home. Summer of 2020, I can't remember how I found their site now, but I got a Leap chair that I had been looking for for a while. Very great prices, and I couldn't find that exact model anywhere else.

Finally time to get another so we can have two at home. The first one showed up in a damaged box. I knew they packed it in a lot of bubble wrap, but I took pictures anyways just in case. Sure enough, a structural back piece was broken :( But they offered to send a whole new chair, and not worry about shipping the broken one back to them, so color me happy!

Sent what looked like a refurbished chair, with no notice of that on the site when I ordered. Pieces were scratched, and generally looked to be in "used" condition. The cost to send it back is so prohibitive, its not worth it (assuming thats what they bank on). Beyond this, I received a bill for advancement fees and duty from fedex (this is fine, I accept this, and paid it in full) but then two months later, I received another unauthorized charge from madison seating for over 60$. They said that FedEx told them to charge me that fee for additional customs entrance.

Talked to customer service a few times over the phone and email, and they did nothing for me.

After 25 years, my old SteelCase finally gave up the ghost. Searching online I came across Madison Seating and was kind of blown away by their prices. Picked up a SteelCase at a huge discount. I peppered them with questions through email and even called the office and found them to be gracious and helpful. Soon after, I had my chair! I had a couple questions once it arrived and they were super helpful and took great care to make sure I was completely satisfied. Every once in a while I run across an organization that earns my trust right from the start - Madison Seating is one.

I highly recommend them for your seating needs!

Madison Seating is our go-to vendor in our organization. Not only do they have a TON of products to choose from, but they have the best pricing BY FAR. For example, our internal ergonomic experts advised us to purchase the Steelcase Leap Chairs for our employees at $850/chair. Madison Seating had the exact same chair for $250- in new, perfect condition. Additionally, their customer service is just wonderful. We once had a small shipping issue that was responded to and rectified within 14 mins of emailing their customer service dept. We won't shop anywhere else!

I have been enjoying a chair that I purchased last year that recently needed servicing. Madisonseating offered to simply replace my old chair for a new one at no cost as part of their warranty service. Truly exceptional product, price and servicing. They are fantastic.

I ordered 12 office chairs, 6 of on style and 6 of another, spending almost $6k. They all came damaged, plastic peeling off, missing parts, and no instructions. When I contacted Madison Seating (many times) their customer service is horrible and they will not help you, at all. Please do not give this company anymore business!

Purchased herman miller chair from them, shipping is late after 14 days of payment. Called to cancel but still shipped. Turned out the lumbar support is defective. Then they refuse to return. Sent pics and videos to show defective part, first they say nobody uses lumbar support, then they say no evidence of defects. Extremely rude customer service. Finally sent me a fedex return label without pickup service and warn me have to drop off within 24 hours otherwise pay full price. NEVER BUY FROM THEM

I ordered a refurbished Steelcase Leap from Madison Seating, which would have cost me $900 new, but they were selling it for under $300.

It's an amazing chair, and when I had issues with it, they were fast, courteous, and able to solve my problem in record time.

I've already recommended the exact chair from them to two of my friends, and I can't recommend them enough.

The guarantee says you can return an item for a full refund if not completely satisfied which they did when they sent me a defective chair (they sell used, demo chairs, reconditioned chairs). HOWEVER then they back ball you from all future purchases. Here is there email back to me after they confirmed a new order I placed and paid for.

Our records indicate you purchased and then insisted on returning item(s) stating the chairs were incorrect. The product came back exactly as what was advertised and we lost on shipping charges for the return.

We prefer not to fulfill any future orders with you as you seem to have an issue with our products and services.

Madisonseating.com

Stay far far away from this retailer they send you defective items and want you to keep it even though its defective. Buy from a authorized dealer that stands behind the product. If you don't believe me read all the other complaints.

Ordered a Herman Miller chair from the website. Not anywhere on the site does it mention the condition of the chair, zero mention that they are all refurbished. That is exactly what they were sued for a couple years back. After emailing customer service and explaining our dissatisfaction we received a nasty email back ending with "your satisfaction is extremely important to us." This is a scam of a company and they fully know what they are doing. Do not buy anything from this company. Chair was only kept due to the restocking fees and process being too much of a hassle.

I ordered a Leap V2 chair. It arrived when promised and looked brand new - even though I knew it would be refurbished. I could not get the height to adjust properly, but support responded very quickly to my email, made some suggestions and immediately sent a replacement part when it appeared there might be a mechanical issue. Since the issue could not be immediately resolved, they are now sending a replacement chair. As a business owner, I know things sometimes go wrong. The measure of a company is how they deal with the problem and I am quite satisfied with Madison.

Piling on the inventory and non communication issues, I ordered a chair, waited 14 business days, and asked politely for an update. At least, unlike some here, I got an honest answer on the first try. They told me the promo I purchased under allowed me to purchase the wrong thing, they didn't really have it, but they had this other one in a different size, different features, and a different color. At no time in the intervening three weeks did I get any notification whatsoever, and I assume I never would have.

I recently received a large shipment of ergonomic office chairs from Madisonseating.com. I am not only impressed with the excellent condition of the chairs but the crazy savings I received on my purchase. Being a start up company, I am extremely conscious of every dollar I spend. I stumbled onto Madisonseating.com's website while searching on Amazon for some good deals on brand name chairs. I saw they had excellent reviews so I decided to contact them directly regarding any additional discounts they can afford me if I ordered a large quantity. I was transferred to their corporate sales department and spoke to a nice young lady who was extremely knowledgeable on the chairs and did infact award me a special volume discount rate. The chairs arrived with Fedex and required just a simple assembly. I am hoping to do more hires before the summer and will most definitely come back to Madisonseating. Com for additional chairs. Their prices are the lowest and they had terrific service to boot!"