Madisonseating

I ordered seven Aeron chairs as a treat for my team at a small consulting firm on December 20,2021. Delivery was promised in 10-14 days. Shipment was repeatedly delayed for nearly two months "due to covid." No one would take my call. The people who answer the phone are only for new sales. The only communication was via rude e-mails.

On February 16,2022, I got a notice that the chairs were finally shipping. On February 18,2022, I got a notice around 10:00 am that the chairs had been delivered. The only problem is that they weren't delivered. The whole firm was in the office and we would have noticed seven chairs. We checked with the doorman and freight elevator operator and neighboring buildings, but no one saw a FedEx Ground delivery that morning.

Madison is refusing a refund or a replacement but is offering a $1,800 credit. I filed a claim with FedEx, but they need to work with the shipper, their customer, not the recipient. Madison has not cooperated. Interestingly, the "Proof of Delivery" indicates the shipment was only 47 lbs, just over the weight of a single Aeron chair.

I bought two Steelcase Amia chairs at $300 each. The Steelcase list price on this chair is $1042. Amazon lists it at $700. Madisonseating is the lowest price on the internet although there were other distributers in the $300 range. I was skeptical but I ordered from Madison. They came in Madison boxes not Steelcase and had disassembly, not assembly instructions. I went to YouTube for assembly instructions. The seat and backs looked new but the frame looked used and one had a 09/2012 sticker. So my opinion is they were used but in like new condition. There might be a refurbishing industry that reupholsters these chairs which have been on the market for over 20 years. The new ones have armrests that have more adjustments than the older ones that I got. Overall I am satisficed with the condition of the chairs but Madison should advertise them as refurbished. I suspect that all the lowball suppliers are selling used chairs.

We've purchased many chairs from Madison Seating. Only had one problem and they solved it right away.

I've purchased two chairs from them. They were both great value for money, and customer service was very helpful in resolving issues when needed.

I ordered a size A Aeron chair by Herman Miller from Madison Seating. The chair delivered was size A for the seating part but size B for the back support. Because the chair design needs perfect match to be assembled into one piece, I called them to inform them about this mismatch. The person asked me to report this by email and I did. Since they do not have size A backing, I returned the chair intended to get full refund. Initially, there was a mistake happened through FedEx ground shipping: A few days after picking up from my front door, FedEx called me to ask for direction of reshipping back to me. I felt a bit uneasy thinking that Madison Seating was refusing the return, especially after reading a recent review at this site. However, after I spoke to Madison Seating and FedEx rep, the chair was successfully returned to the sender. After a couple days of receiving at their warehouse, I received a full refund of $668.99.
I am impressed of the professionalism of the manager at Madison Seating. He is very courteous and quick in reply. I did not give it perfect score is because it should have sent me the right size of chair at the first place to save my anxiety over getting refund. The mistake made at the very beginning can be avoided if they have a good warehouse staff.

I am very disappointed with Madison Seating. It all started with receiving a chair with no instructions on how to assemble, I had to go online and after searching without success, I emailed customer service and waited for them to reply with a link to YouTube for assembly, which I could not believe for such an expensive chair.

They also sent a part that did not belong to the chair, so I spent I good amount of time figuring out where to put the part, after emailing them they just said it was an error.

After assembling the chair, a week or two later I noticed the chair was small and I thought I was not very happy with the chair, so I went online and found a YouTube video discussing how to verify the size of the Aeron chair, which confirmed they shipped the wrong size. I am 6'4, so a small chair would not work. After I emailed them, they did not apologize, they emailed me a shipping label to return it. Which means you have to take the chair down and find a huge box or hopefully you kept the huge box just in case you need to return it. You also need to miss a day of work to stay home during the week waiting for FedEx all day to pickup the huge box.

After returning the chair, they said they would immediately send a new chair, they did not, they waited for the chair to arrive and waited about a week to send the new chair, its been a month and a half chair drama. Buy your chair locally, you might find the deal attractive, but they can care less about their customers.

I ordered 2 Herman Miller Aeron chairs from them, and initally thought they were great... that is until one of them had an issue only 4 months later. I wrote them and they told me I had to ship it back for warranty repairs and would have to pay for shipping. I figured I would just have a local Herman Miller place do the repairs since it was under warranty. Not to mention why would I pay for shipping back and forth?
When I called the authorized Herman Miller dealer they asked me to give them the Serial number off the chair and they could do the work. I searched for the serial number and never found it. It was taken off by madisonseating. They admit to it and said it was because they were a reseller. Doesn't make sense to me that they would take off the serial number, since this is the only way you can get warranty repairs through Herman Miller. Makes me wonder if these are not stolen goods?
Don't buy from them unless you are OK with having your chair shipped back and forth for any repairs for the next 12 years of their so called warranty

I asked about what features an open box Steelcase Amia chair had, since they used a stock photo, stock descriptions of standard/optional features of the chair, and the listing did not mention arms on the chair at all (though the stock photo included them). The initial response was clearly a stock reply, explaining what open box meant and ignoring all of my actual questions. The next reply answered one question, about the fabric and frame, but only about the color, not the material (of the frame), and still completely ignored my question about the chair arms. The last response was a smug, inaccurate reply that the "listing clearly gives all the information you are requesting," when it did not include any of the details I asked about. Lack of attention to the simplest details in questions that should take less than a couple of minutes to read and answer raises questions about their attention to detail in any of their other practices. Will not do business with them, and recommend anyone else stay away, as well.

I bought a Steel Case Leap V1 chair from Madison back in 2015 for my work office as the business owner didn't provide good comfortable chairs. When the chair arrived, it was immediately noticed, and some fellow staff were jealous. About 4 months after I bought the chair, a wheel broke, I reported the issue to Customer Service via email with pictures and received a new wheel assembly overnight.

Two co-workers ordered matching chairs, and all of us are still happy with our purchases.

Fast forward to 2020, when COVID-19 required me to spend more time working from home, I decided I needed a new chair at home. I went right back to Madison Seating and ordered the same Leap V1 chair except this time I splurged for the leather, which if you have cats at home you will need, and you can thank me later.

Both times, shipping did take a couple of weeks, we are all spoiled with two days shipping, but for the cost savings it was worth the wait!

The wife is a little jealous now, so I'll probably have to get a third chair now, just for her.

Ordered Herman Miller Aeron chair in Mid May of 2021, received order email stating it would ship in 10-14 business days and an email would be sent with shipping details or if delayed an email stating so since we are in COVID season. Inquired again after that date range went by, and received a rude response to check for updates on the website - more COVID delay statements. Website had nothing specific other than the COVID delay statement. Another check, and more rude responses via email. After over a month and a half I sent another email fully expecting the same response and was then told they never even had the item in stock when or since I ordered it and didn't know if they would anytime soon if ever! But you can still today go and order it from them! Asked me if I wanted something different? Are you kidding me? I shouldn't have been able to order it if out of stock, or if I could be told up front the truth. Not this crazy "read the website" which doesn't have any updated information and to be treated like trash! Cancelled my order and moved on, but beware out there! This company is NOT where you want to spend your money at. So dishonest it's unbelievable! Spend your hard earned money elsewhere. I can't even imagine how you would be treated after they get your money... If there was a negative star option, this company would get it!

I purchased a Herman Miller Aeron chair from this sad excuse for a company back in 2010. One of the parts to go first on this chair is the seat. The mesh part of mine broke less than a week ago. I took a picture and emailed it to them since I am under the 10 warranty. I got a generic email and was curious, so I called Herman Miller and one of their official retailers told me that the arms of the chair I purchased has been obsolete since 2004. When I called Madison Seating about this, the woman that answers the phones said that nothing they sold was over a year in their inventory. Then when I called her out on it, I got transferred to another department. This guy, instead of trying to be accommodating with the lack of warranty they have or just sending over a new seat... tells me to look on eBay. Unbelievable with the careless service they provide and then takes me through all these loopholes within the site saying that "Open Box" means refurbished... and was not that pleasant about it. Actually he was kind of snobby. When I originally purchased this chair, the seller... his name is Louis, never took me to that page to agree. On top of that, when I tried to post my review of them on their site... I was BLOCKED. NEVER PURCHASE FROM THIS SITE... BUYER BEWARE!

Complete con artists here. I ordered 2 chairs during a free shipping promo and had them shipped to HI where I live, which their site let me do. Days later they tell me they do not ship to HI (yet their site let me pick it and showed "Free Shipping!" when I did). A few emails of them telling me it was a mistake didn't help.

Then the sale ended and the chair price dropped by $270! Their site then said shipping to HI would be $350, a difference of $80... meaning, their mistake would have only cost them $80 to correct but "Susan" who listed herself as a "Supervisor" on her email said they canceled my order and can't ship to HI. I called Susan and after she yelled and screamed at me on the phone without letting me talk I asked to talk to her manager and she said (after pausing a lot) that she didn't have one and she was the owner of the company.

Right... supervisor of the call center or owner? Which is it? She wouldn't stop yelling at me and calling me names because I said I'd report her shady business to the BBB. I'd stay away from this place... even if you don't care about their crap service the fact that all they do is raise prices to have a free shipping sale should be enough. Total rip off here.

I wish I could comment on the quality of product, but I did not receive my chair after nearly 4 months of waiting and sub-par customer service. I ordered a chair mid-July 2020. The website did have a banner mentioning that COVID19 would potentially delay orders, but when my confirmation came it said 10-15 days. That timeframe came and went, but understanding supply chain issues, I tried to call them. There phone support is shut down and the voicemail instructed me to email them for an update. I emailed them in early August and was told mid-August. Emailed again when that date came and went, they responded with a canned email exactly the same as the first delay, but with a new shipping estimate of late August. Date came and went, emailed them early September, new shipping estimate of mid/late September. Date came and went, emailed early October, new shipping estimate of mid-October. Date came and went, emailed late October, new shipping estimate of mid-November. Date came and went, I sent one last email telling them I'd like to cancel if they could not provide a concrete date, they sent another canned email with a new date, not acknowledging my request to cancel, and I asked them to cancel one more time and they did. I understand the supply chain has been interrupted during COVID, but there is a way to handle customer service, and this is not it. Very disappointed in the lack of communication and transparency. When I initially saw the prices I thought they were too good to be true, and it turned out that was the case.

The chair arrived and looks brand new, It was packaged well with attention to detail. Easy to assemble even without instructions. Any repair work done wasn't obvious (this was an open-box purchase).

I was concerned with this order as it was the second time I'd tried to purchase a Herman Miller chair online. The other company was on the West Coast (same as me) and since prices were the same, I ordered it out of California. It was a disaster. When it arrived, it was in pieces (mechanism beneath the seat) and the chair wouldn't work. I took pictures and sent it to the company and finally after a couple of weeks I received a return shipping label.

So, when my chair arrived from Madison Seating I was concerned it'd be the same experience. But the chair was in perfect condition. Restoring my faith in on-line shopping. Thank you, Madison Seating, for being an honorable and honest company. I will happily recommend using this company if you're in the market! Good product selection and great prices for the perfect chair.

It did take two weeks from order to receiving, but coming cross-country, I was expecting it to take that long.