MadBid changed ownership on June 12, 2022. Reviews published before this date may not be indicative of the current business or business owners.
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MadBidReviews 397

3.0
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MadBid Reviews Summary

The company has garnered a mixed reputation among customers, with some praising the potential for significant savings and a positive experience with customer support. However, a substantial number of reviews highlight serious concerns regarding product quality, misleading descriptions, and a lack of transparency about fees. Many customers express frustration over difficulties in obtaining refunds and the perceived gambling nature of the bidding process. Overall, while there are positive experiences, the prevailing sentiment suggests caution, as numerous users report feeling misled and dissatisfied with their purchases.

This summary is generated by AI, based on text from customer reviews

shipping
30
returns
25
GB
1 review
1 helpful vote
Follow Farooq H.
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BARGAIN!
March 3, 2016

Been able to win countless items I could never afford from the High Streets. Moreover it's a nice way to pass that free time when there is nothing to do. With a bit of patience, you could be walking away with some awesome BARGAINS!

Date of experience: March 3, 2016
Customer S. MadBid Rep
over a year old

Thanks Farooq

GB
1 review
17 helpful votes
Follow Amanda S.
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I was sucked in to this by what appeared to be a newspaper article, suggesting great bargains to be had in an auction. I believed the bargains to be true based on what I thought was buying power (foolish in hindsight, before the backlash!), and I was aware that products could be purchased using the money spent on credits if the auction wasn't won.
I have since seen numerous reviews, following my own experience of watching the continuation of an auction I was bidding in, and could see that it stopped with a list of other apparent bidders still in the list (looked as though they were autobidders). I had already given up due to the fact it had reached maximum price, but was using up all of my credits and would have ended up costing me more than RRP!
Clearly there were bots set up in the background to inspire bidding (research mentioned on other sites has highlighted this), and my credits were converted into "earned discount" which can be spent on any of the products listed, apparently at a discounted price, which are all above the prices I have found on the Internet by the way.
There is a refund policy in place, which states that any unused items which are returned within 14 days will be refunded in full. What it doesn't state, and was discovered by making a phone call, and not in the emailed reply I received from the customer service manager when I asked the question, was that the refund comes in the form of "earned discount", which is effectively a credit note. This is a guarantee that our hard earned cash is going to be spent on their over priced goods, which are limited in choice.
There appears to be pretty much no chance of winning an auction unless you have inside information as a techno boffin (no disrespect intended), and as a mere genuine mortal, we are basically filling their bank account with interest earning cash, with which we are entitled to buy over priced products within 365 days.
It really is time that this outfit was removed from any association with the organisations we put our trust in, such as paypal, and the newspapers with which they clearly post their own adverts to look like articles which are supported.

Date of experience: March 1, 2016
Customer S. MadBid Rep
over a year old

Thanks you for your comments Amanda, I hope our discussions have helped.

Germany
1 review
1 helpful vote
Follow Ilka B.
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Beim dritten Anlauf die gewünschte Ware zu einem guten Preis gewonnen. Nach
Bezahlung absolut schnelle Lieferung der Ware. Sehr zu empfehlen.

Date of experience: February 28, 2016
Customer S. MadBid Rep
over a year old

Vielen Dank für Ihr nettes und hilfreiches Feedback!

GB
2 reviews
17 helpful votes
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Gigantic ripoff
February 22, 2016

I used madbid but did'nt win what I wanted. I earned credits to get a discount on Karcher K4 premium jet washer. I got this as a present for someones birthday, I gave it to them this weekend and when box was opened found damage and not all the equipment that should be there was there. The box had been opened and repacked which must have been don by an Apprentice as a monkey would have made a better job. This washer was not even for the UK market as it has a two pin EU plug on it. My honest opinion is that they sell secondhand goods at highly exagerated prices. I gave the site 1 star as you cannot give -10 stars. KEEP YOUR MONEY AS IT IS A CHEATING WEBSITE.

Just a quick update. Since placing this review I have heard from Madbid and they are going to replace the washer. I am pleased with this result but they could have replied to the customer supprt ticket I filled in on Saturday instead of after this review.

Date of experience: February 22, 2016
Customer S. MadBid Rep
over a year old

Thanks for the update Neil, I hope the replacement washer is working ok for you

Germany
1 review
3 helpful votes
Follow Teodora I.
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Fairer Seite. Hab super schnell noch das erste Mal nach Registrierung was gewonnen, steckte aber bestimmt auch viel Glück dahinter. Ich würde die Seite weiterempfehlen, obwohl man bedenken soll, dass sie diejenigen sind die im Endeffekt gewinnen. Bei einem guten Portion Glück bekommt man aber auch tolle Schnäppchen. Lieferung war super schnell. Service auch sofort erreicht und sehr kompetent.

Date of experience: February 17, 2016
Customer S. MadBid Rep
over a year old

Vielen Dank für Ihr nettes und hilfreiches Feedback!

GB
1 review
19 helpful votes
Follow Len F.
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Do not waste your money. You have absolutely no chance on winning any bid. Even contacting them is impossible. When I tried to contact support they asked for my Username and password. When I entered this information the site states my password is wrong even though I was already signed into the bidding area using the same password.
So glad I didn't get sucked in to deep.
I'm sorry Madbid, how can you say I didn't use your site. I did use your site and it cost me £49.99.

Date of experience: February 11, 2016
GB
1 review
40 helpful votes
Follow Annie A.
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After signing up, it was only necessary that I bought credits. I bought the lowest pack for £27 odd and received 200 and odd credits. On buying my credits, I was charged with a delivery charge of around £1.99. I then won another 200 credits, yet again I was charged with a delivery charge on £1.99. After this, I continued to bid, being clever I watched one thing at a time when bidding at the time, I was watching 1000 credits being auctioned. As I was watching this and clicking "bid", the screen would move about and I would find myself bidding for something else that wasn't relevant at all to me. Due to this, I used all of my credits up and had to buy more costing me around £35 and then my delivery charge which isn't necessary. I carried on bidding for these 1000 credits but then again found myself bidding for unnecessary auctions. After this, I found I had wasted around £70/£80 on absolute nothing and it was all because of the Madbid site. I understand it was my choice to buy the credits and I appreciate that fully, however, I am really annoyed at the site and its technological problems. Because of this I will never use the site again and would not advise anyone else to use it. Pure scam in my eyes.

Date of experience: January 30, 2016
GB
1 review
16 helpful votes
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Bull$#*!
January 27, 2016

It has a credit system makes you think you got money for nothing. This is called in-game currency and shows that they couldn't give less of a $#*! who they got their money from as its impossible to get your money back!

Date of experience: January 27, 2016
India
1 review
25 helpful votes
Follow Ashutosh M.
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This site is nothing but a cheating site that induces unassuming visitors to bid for their auctions which are governed by deceitful terms and conditions that are surely made to take away ur hard earned money if u are unable to properly understand them. This so called 89%discount is offered at the cost of the unassuming customers who loose money to them and not because they procure items in bulk purchases or distress sales. Even the items offered as 'claim' or 'buy now' are far more than their usual market price because of added handling charges. If u buy credit... There are 99.99% chances that u loose and the products offered through 'earned discount' are costlier than usual and also worthless. They blow their own trumpet by overly publicizing the one winner who is able to win but what about those 99.99% bids that went unsuccessful? This way they lure and the credits bought from them are almost surely going to end up in loss of money.

Date of experience: January 27, 2016
GB
1 review
26 helpful votes
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Money For Nothing
January 24, 2016

Madbid.com, the only web site I know where you can click on a few buttons, spend hundreds of pounds and get absolutely nothing in return...

Date of experience: January 24, 2016
GB
1 review
23 helpful votes
Follow M A.
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Dodge... be aware
January 17, 2016

Well based on these errible reviews, i decided not to join and sign up for this site, as it look dodge and fraudlent guys

Date of experience: January 17, 2016
GB
4 reviews
35 helpful votes
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MadBid Hidden Charges
January 14, 2016

The legality of Madbid.com is all hinged on the Terms & Conditions
Hidden behind a "How it works" link, there you will find a condescending video that will have you
Believe how easy it is to win the auction. The chances of winning an auction are virtually none
Existent, as you have to bid against other bidders and bots, and the some of the bidders who have
More money than sense will use the Autobid function, which has the potential to keep the auction
Going on indefinitely. Recently I was bidding on an auction for MadBid credits, when I a saw my
"Buy Now" price was close to the Auction price, I decided to Buy the Credits.

1950 MadBid Credits Valued@ £194.99
My "Buy Now" Price £25.61
Plus "Earned Discount" £172.37
Credits Used 226
Bids per credits X 6
6 X. 12½p= 0.75p X 226 £169.50

Total Charge £367.48
£172.49 Over the original auction price.

MadBids Christmas photo, they claim they have nothing to hide. Is that why they hide their faces?
They think they can get away with their deceit by hiding behind their Terms and Conditions,
Which are updated every time they come across a flaw in them?
But what they are doing is morally wrong.
Date of experience: January 14, 2016
Viet Nam
1 review
1 helpful vote
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Great experience!
January 6, 2016

My complain was dealt with very efficiently and quickly.

Date of experience: January 6, 2016
GB
1 review
17 helpful votes
Follow maggie b.
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Spent £50 on credits & used them all bidding but someone bid more then saw the end price they paid for a product was MORE EXPENSIVE than it could be bought elsewhere, DONT use this MADBID plan, they get £££'s in credit payments from unsuccessful bidders then sell the product dearer than other sellers, this is not a bargain auction!

Date of experience: January 6, 2016
GB
1 review
17 helpful votes
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Listen, take it from me, I stupidly didn't look at reviews and believe me when I say I wish I had, you may as well take a match or lighter and burn your money, at the end of it you'll end up with the same result, NOTHING! Please please don't do it!

Date of experience: January 4, 2016
GB
1 review
15 helpful votes
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Refund accepted
January 4, 2016

Following my recent review of madbid true to there word I had a full refund, just keep emailing them don't phone u probably won't get an answer plus it will cost u money but remember don't spend anything if u expect a refund.

Date of experience: January 4, 2016
GB
1 review
33 helpful votes
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The worst site in the world, i cant even tell you what a rip-off this site is. Just go on eBay for goodness sake, cause this sight is gonna rob you of your money if you go on it. Ahhhhhhhhh I hate this site it scammed me but don't let into scam you please listen to this review and dont go on madbid

Date of experience: January 3, 2016
GB
1 review
17 helpful votes
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Awful scam - beware
January 2, 2016

Sucked up my credits costing me nearly £200, unable to stop it. Left with earned discount which cost me way more than I could of purchased on Amazon, plus charged £10 shipping - left completely out of pocket and with a product I don't really want. Awful scam

Date of experience: January 2, 2016
Singapore
1 review
10 helpful votes
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I suspected it to b scam n m proved right thru reviews on the net
Its simple why would anyone giveaway things cheap and also have all its reviews under consideration on the webpage which leads you to happy beneficiaries? This is obviously true about all shady businesses where there will be false happy reviews planted under fake names by themselves. Sharing credit card details etc could certainly be more troublesome. Theres one more somebody who keeps sending SMS saying you have won a million dollars and stuff. Actully earlier conmen would stalk streets. Especially tourist places.And esp in mysore the police doesn't heed such complaints too...? Shocking

Date of experience: January 2, 2016
Australia
1 review
3 helpful votes
Follow Gennaro S.
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I love it!

Won few auctions, and bought a few (many!) credits!

It is all about pacing yourself, know your spending limits, and you'll be sweet!

Also, whatever you invest in credits, will be there for you to use...

Date of experience: January 1, 2016

About the business

Founded in the UK in 2008, MadBid.com is the largest European pay-to-bid auction website, operating in 5 European countries including Italy, Germany, Spain, Ireland and UK. With over 2,000,000 registered users and nearly 1,000,000 unique visitors pe...


madbid.com
Founded in 2008
Surrey, Surrey