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Macy'sReviews 1,465

1.9

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Macy's Reviews Summary

Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.

This summary is generated by AI, based on text from customer reviews

service
392
value
350
shipping
320
returns
283
quality
299

We monitor reviews for authenticity

New York
9 reviews
22 helpful votes
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At the stores it depends on departments and which stores. I have had some great customer service and then I have been ignored and they lost a sale. I do like the selection they have in there stores. I have never shopped on line.

Date of experience: April 22, 2016
Minnesota
1 review
0 helpful votes
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I tried to exchange my shoes that were two different sizes but would only give me a partial credit towards new shoes. Worst experiences ever dealing with 2 managers who basically said it was my problem for not having the original receipt.

Date of experience: April 22, 2016
Massachusetts
6 reviews
10 helpful votes
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Great Pickup
April 22, 2016

Love to order online with at Macy's, love that when I go to pickup there is never a problem!

Date of experience: April 22, 2016
Oregon
5 reviews
2 helpful votes
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4 stars
April 22, 2016

I really love Macy's, but their parices are not the best. I buy lots of things that are on sale and everytime I love their products.

Date of experience: April 20, 2016
Florida
2 reviews
1 helpful vote
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The Best Store Ever
April 19, 2016

I think Macy's is the store where you feel really good buying I have the experience to return back items, never a single problem, when my family needs to buy something a little expensive like occasion cloth for the kids I always say guys Macy's is something wrong is the better place to return your item.

Date of experience: April 19, 2016
Judy D.
GB
5 reviews
1 helpful vote
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Great store
April 18, 2016

Went to New York a few years ago with my two daughters, was advised that macey,s was not worth going to, but ignored there advice and went, wow! What a store, they had everything, we spent our last few hours shopping before coming Home, wonderful store.

Date of experience: April 18, 2016
Ohio
2 reviews
0 helpful votes
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Looking for fashion clothes? You can find everything here with price tags that wouldn't put you off.

Date of experience: April 13, 2016
Arizona
2 reviews
0 helpful votes
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Always good
April 11, 2016

What I most like about Macy's are the brands, they have good prices for the products. I wish they have more reviews from buyers. Overall a good site!

Date of experience: April 11, 2016
Illinois
2 reviews
13 helpful votes
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I have been ordering from Macy's online for a long time. My orders arrive in a timely manner, and the emails with shipping info are straight on.

Date of experience: April 6, 2016
Washington
3 reviews
1 helpful vote
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Totally worth it
April 5, 2016

I often shop Macy's and can say I always get great items for wonderful prices

Date of experience: April 4, 2016
California
5 reviews
1 helpful vote
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Don't bother calling these guys. They make you wait for 45 min and then hang up on you. Go to the store striaght and talk to the manager

Date of experience: April 4, 2016
Montana
6 reviews
2 helpful votes
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Macy's has good sales for wonderful brands on childrens' clothing. I do shop there quite a bit for both my grandson and great grand-son. I usually get good deals with their sales and I appreciate the great array of brand names. I love Macy's!

Date of experience: April 3, 2016
GB
3 reviews
13 helpful votes
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I love this site because of their rates and one more thing, their shipment of order is also faster than other online sites.

Date of experience: April 1, 2016
New York
4 reviews
42 helpful votes
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Happy!
April 1, 2016

I purchase clothing online. I was very happy with my purchase and even got a extra 20% off. The site was easy to navigate to find what I wanted. I would highly recommend.

Date of experience: March 31, 2016
Argentina
19 reviews
13 helpful votes
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I like Macys, they have nice clothes. I wait for sales, cause it makes a lot of diference. They sometimes have awesome sales, and you get what you were looking for at a good price.

Date of experience: March 30, 2016
Virginia
5 reviews
5 helpful votes
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Good
March 31, 2016

Good clothing selections, always makes you look "snazzy."

Date of experience: March 30, 2016
Barbados
13 reviews
2 helpful votes
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Good Discounts
March 30, 2016

Shopping at Macy's I can always get clothing and kitchen appliances at discounted prices.

Date of experience: March 30, 2016
New York
34 reviews
49 helpful votes
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Macy's offers a wide range of goods. They also offer great coupons, so before you shop there, looking out for their price reduction coupons which really help you to save so much more. They are open 7 days a week and provide excellent customer service.

Date of experience: March 28, 2016
New Jersey
20 reviews
2 helpful votes
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Perfumes
March 27, 2016

Y do they always put the perfumes at the most inconvenient places like the entrances the stuff give you a headache.

Date of experience: March 26, 2016
Texas
5 reviews
11 helpful votes
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Great
March 27, 2016

Fantastic clothing selections. I love coming here.

Date of experience: March 26, 2016