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Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.
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At the stores it depends on departments and which stores. I have had some great customer service and then I have been ignored and they lost a sale. I do like the selection they have in there stores. I have never shopped on line.
I tried to exchange my shoes that were two different sizes but would only give me a partial credit towards new shoes. Worst experiences ever dealing with 2 managers who basically said it was my problem for not having the original receipt.
Love to order online with at Macy's, love that when I go to pickup there is never a problem!
I really love Macy's, but their parices are not the best. I buy lots of things that are on sale and everytime I love their products.
I think Macy's is the store where you feel really good buying I have the experience to return back items, never a single problem, when my family needs to buy something a little expensive like occasion cloth for the kids I always say guys Macy's is something wrong is the better place to return your item.
Went to New York a few years ago with my two daughters, was advised that macey,s was not worth going to, but ignored there advice and went, wow! What a store, they had everything, we spent our last few hours shopping before coming Home, wonderful store.
Looking for fashion clothes? You can find everything here with price tags that wouldn't put you off.
What I most like about Macy's are the brands, they have good prices for the products. I wish they have more reviews from buyers. Overall a good site!
I have been ordering from Macy's online for a long time. My orders arrive in a timely manner, and the emails with shipping info are straight on.
I often shop Macy's and can say I always get great items for wonderful prices
Don't bother calling these guys. They make you wait for 45 min and then hang up on you. Go to the store striaght and talk to the manager
Macy's has good sales for wonderful brands on childrens' clothing. I do shop there quite a bit for both my grandson and great grand-son. I usually get good deals with their sales and I appreciate the great array of brand names. I love Macy's!
I love this site because of their rates and one more thing, their shipment of order is also faster than other online sites.
I purchase clothing online. I was very happy with my purchase and even got a extra 20% off. The site was easy to navigate to find what I wanted. I would highly recommend.
I like Macys, they have nice clothes. I wait for sales, cause it makes a lot of diference. They sometimes have awesome sales, and you get what you were looking for at a good price.
Good clothing selections, always makes you look "snazzy."
Shopping at Macy's I can always get clothing and kitchen appliances at discounted prices.
Macy's offers a wide range of goods. They also offer great coupons, so before you shop there, looking out for their price reduction coupons which really help you to save so much more. They are open 7 days a week and provide excellent customer service.
Answer: YES! TOTALLY FAKE! Just found out my MK online black friday sale at Macy's is a TOTAL FAKE!
Answer: No, this has never happen to me! I would check with a, supervisor, if available!
Answer: Yes tried on Feb 1 to stop it.Then called today to ask for my refund.They told me they never stopped it
Answer: A week to 10 days for the United States! I believe, they have a tracking click on yoour email, comfirming when Item was shipped out.So, you can track it! Keep your order number and go to my account, you can always track that way, also!