Macy'sReviews 1,465

I love getting beauty products there because its like always free shipping over 25 bucks, beauty items only! But a lot of times they will run free shipping no minimum order on beauty items and they sent me a goodie bag with the last 2 orders filled with expensive samples. More than sephora. Their other clothing and bedding and stuff can be pretty pricey for my liking so for that I'll take off 1 star but they have never disappointed me and have excellent customer service

I can say that utilizing Macy's website has been a much stressful experience than heading to the flagship store to make a purchase. I'm sure like many of you standing on long lines is one process we can all do without. So moving forward the things I like about the site. 1st lots of options, 2nd you always have options to save utilizing the saving pass, membership rewards etc. 3rd I love the fact that your purchases are personalized by a Thank you card. It makes you feel appreciated for your patronage. I hope my review was helpful

First off, know that I have been a Macys charge cardholder since the early 1970's. That dates me but I've had lots of experience shopping with them. And aside from an occasion able beef about three deeming their coupons over the years, all in all I've been satisfied until the last 2 years. I have t liked their inventory or their prices as well as other stores. One event though, as made me part ways with the Macy's I've done business with. I paid off my charge with them through their online site. I had no idea that they then tacked on a $4.00 service charge on my account, where it sat unnoticed by me for 3 months. By the time I saw it, there were more charges. Ok my fault, should have checked. What happened next though is unforgivable. After all the years of charging and paying on time, Macy's reduced my credit limit down to $100.00. I called them, explained that I didn't know I had a service charge, paid them over the phone. Guess what they said. Basically, "too bad, that's our policy" So, Macy's, "too bad" for you. With customer service like that, you are killing your customers off. There are too many good retailers out there to put up with your bad policies.

Finding the items I needed on the Macy's site was easy. My Customer service experience however was extremely unpleasant. My order was divided into 3 separate shipments. I received 2 or the 3 shipments without incident. My third shipment was not delivered. I called Customer service as the tracking information suggested. I spoke to a very robotic unpleasant rude customer service agent who's solution to my problem was to re-order the product and charge me a second time without even finding out what happened to the item I had ordered. He did not attempt to contact the shipper to clarify what happened to my package but instead wanted to charge me for a new order.
I requested a supervisor who told me they would wait 10 days to see if the item was returned and then and only then would they resend the item to me. I had already waited 6 days for the delivery and now they wanted me to wait another 10 days before they could re-order. Essentially a simple order would take at least 22 days to be delivered.
This left a very bitter experience with macy's online. Why would I want to do this again when I live less than 5 minutes from a macy's store?
I was excited at the convenience and had great plans for online ordering. If this is Macy's service policy re lost/undelivered items I will not be using this service in the future. Unfortunately they do not give you the option to choose the shipping company to use. That would make a difference.
Very poor customer service and very poor order tracking policies.

Macy's has some great specials and discounts at times. The great thing is that often you can combine several of their sale/special codes and get even larger discounts on what you are looking for. Recently I was able to combine a couple codes and purchased two beautiful black leather Coach handbags at less than half price for gifts. And I got free shipping on top of that.

Most of cashiers are nice and friendly, even if I know there's some designers clothes like Karen Kane, Calvin, Tahari, etc. I avoid to buy In Macy's in malls is for dos main reasons:
1) Restrooms are most of the time derty, paper on the floor, pi on the toilet or floor, people are too lazy that don't flash toilette, and for the amount that macys sell or size of the store, should be a person checking or cleaning the restrooms once a while during the day.
2) Dressing rooms pile of clothes, I do consider always employees there so I bring out in hangers the clothes I tryied. Some don't.

I have shopped in Macy's several times but being Canadian, its a process that takes place whenever I have enough reasons to go over to the US and when the exchange is at par or near par. I liked most of their products, clean, no crowded aisles like the big warehouse outlets where too many go to shop. I leave Macy's feeling good and it stays with me so 4 stars for Macy's as prices are good but not always as good as they could be.