Macy'sReviews 1,465

Placed an order Sunday after Thanksgiving using 2 gift cards and "sharing" credit. Got order confirmation 1 item missing- gift cards not applied. Then got email all items cancelled due to incomplete address ( which showed compete on order) called customer service- she kept giggling and said to wait until tomorrow and was reading prewritten reponses.
Order has been obliterated- not showing in my account at all and keep getting prewritten emails about " solving my issue successfully " just got a notice of new bill from them but can't review it because site is broken. Macy's where have you gone?:-(

Macys shipping and customer service is awful. Do NOT order from them if you do not have 3-4 weeks to wait for your items. Upon calling customer service they do not listen and basically read from a script. They do not think outside the box. I had to give them multiple options to try and I was already talking to a manager! I needed items for trip and they insulted me by asking if a 15% discount would make me happy after I explained the delay in the items means I won't have it for a trip and no longer need the items. They talked in circles for over an hr. I will NEVER again order from this store. They act like they are doing business 20yrs ago. I'm sticking with AMAZON!

I returned an online purchase, and specifically requested via the Macy's website that my refund be sent to my Macy's card because I was purchasing a new item and wanted to use the refund to cover the new expense. Instead I got an email telling me that they were sending a Happy Returns Card. When I called Customer Service to express my concern, I was told that I could definitely use the card to pay my bill. I wasn't confident that the CSR knew what she was doing so I asked to speak to a manager - three times. After the first two request she put me on hold for a few minutes then came back and repeated her assertion. At the third request I asked if it was Macy's policy to not allow customers to talk to management, and she actually hung up on me! Anyone who knows me knows that I was not being rude so this was bad customer service, pure and simple. Of course when I tried to pay my online bill with the Returns Card, I find it's not an option - as I suspected. And now they tell me there's no way around it. If I don't pay my bill then of course it's my credit that gets zinged, so I have to pay it. And I have nearly $60 on my "Happy Returns Card" that I have to spend now, but after that I'm done. There's no excuse for this kind of treatment.

As per the Black Friday ad the same doorbuster deal would be there on Saturday 9 am to 2 pm and I have visited Macy's on Friday after 2 and they said the door buster is over and it will start tomorrow with same deal. Basically they gave me wrong information on Saturday I was looking for one jacket that was on the rack the service people said it is out of stock. Though it was given 50% off on few brands and This jacket was there with this offer they still didn't gave me any offer.

More than anything, when shopping, the need for customer service is paramount.
Mr Boyd was, above all, extremely helpful and knowledgeable about the product that I was interested in buying, and which I proceeded to purchase. He also told me of the benefits I would recieve should I apply for a Macy's card, which I did with enthusiasm. I thank him for his time and service.

They do not have nothing. Only the quality of the perfume is great, but in any outlet you will find more or less the same perfume for the half of the price.

About discount. Lol, they always say, sorry but we do not have discount for Lacoste. Lol, 3 month later you come and you see a sh... lacoste product touched by everybody, something that nobody will wear it for 40% less over $80, lol same sh...

Come on Guys. Discount over products people will not wear because of the season is what Nautica does in their outlet. Do not go to Macy's because you will not find discount there.

I live in Miami, last month I went to Nautica to buy a Tower to go to the swimming pool because in Miami we still have good weather. I use to buy it for 54 usd, They gave it to me for 14 usd only because it was out of season and they did another good discount because I use to buy their products.

I used to buy products from macys every month. But I stopped. I will never buy again there.