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Macy's Reviews Summary
Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.
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I am cancelling my account and will never shop at this store again. My husband will do the same thing! Goodbye!
I will not buy from Macy's after the dumped Ivanka Trump. They are going out of business anyways and this will further the process.
Their prices are high unless things are on sale but I've always had smooth experiences with them. Shipping is quick and accurate. Customer support is always helpful. Always smooth experiences, never had any real problems.
I have ordered here several times and have received my merchandise in a friendly and timely manner. They are careful to wrap deilciate glassware so it arrives safely!
I have made the choice not to shop at Nordstrom's after a nasty experience in attempting to purchase display boots (that looked worn and broken in) along with a "snobbier-than-thou" attitude from Nordstrom. All of which put me back into the arms of my first love, Macy's. I have never had a problem returning and item, even online purchases and never had a problem with them replacing a defective product. Still number one in my book.
Huge range of products! Never had any issues - the few returns I have made over the years were all handled well and quickly.
The store is being liquidated but they are selling items at a higher price than the stores that are NOT closing. I purchased an item at Macy's Eastland Mall and ended up paying $50 more than if I had walked into a Macy's that's not closing. Keep in mind, items purchased here are final sale, no refunds, no price adjustments. I took my chances in reaching out to corporate for an explanation as to how there could be such a huge price difference. After jumping through many hoops looking for an answer I was told that the "liquidators set their own prices" and there is nothing they can do because they can't make adjustments. From that I asked if they would be willing to meet me half way and consider giving me a $25 gift card in good faith and to insure they keep a loyal customer. The answer was no! I have shopped at Macy's for many many years but I am officially done! It is very disheartening to know that they are taking advantage of customers who frequent this location, which happens to be in a highly populated urban area. Macy's stores in the tri-county area that are in the suburban cities are paying less. Be wise and spend your hard earned dollars at stores who appreciate their customers unlike Macy's.
Love to browse Macys and occasionally make a purchase. Love the store and products. Everything is top quality and I've never been disappointed.
I have been shopping at Macy's since the 90's. Always find what I need at a great price. Shopping online is often even better than in store. Great return policy.
Still a bit pricy and some of their things are not very good quality for the price but it is easy to return things to the store that were purchased online
I like their customer service a lot. And that's sad that they are closing their branches! To me they know how to keep their customer happy.
To buy is ok, but to pay you need to do it over the phone the website just won't let you, and a live person for customer service is non existent.
Easy browsing fast free shipping always on sale. In short macy's is the best online clothing store with the largest selection.
They always have great sales and the deliveries are packed well. Good quality on everything I have purchased.
Delivered quickly. The ring is correspond to the photo. The quality is excellent. It looks amazing. I am completely satisfied with this product.
Job well done, never any issues with Macy's shipping and delivery. Boxes are never torn or damaged and what I purxhase is in new condition with tags.
Fast shipping or store pickup, frequent sales, quality brands, good return policy.
Macy's is good for a specific group of people. I wouldn't go there if you don't know what you are looking for. They do have awesome makeup though and 10/10 would recommend for certain people that I know. They have very "fancy" or business-like clothing with a couple other options.
Always provide great customer services and responds quickly to your online questions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members