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Macy's Reviews Summary
Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.
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Macy's does not usually accept any coupons. They send a bunch out. But they rarely give them to you.
I basically go here for one thing: Calvin Klein. It rarely goes on sale, even though every single day they are having an "amazing one day sale". The quality and price, even not on sale, is better than many more expensive brands. They also have some very nice bedding and towels, called the Hotel Collection. Can be hard to find a salesperson, but there return policy is very accommodating. Also had a salesperson dig around the site spend time calling other stores to find me the last piece existing of something I really wanted
Even where in NY, My wife and I used to shop here always. From shoes, clothing, bags and Jocket. We love to go here smooth, nice snd cleasn places, Great athmosphere.
Hi Guys its my request to everyone you must try as they are the best in service and support and speciall thanks to VIK who supported me at every step of my publishng... thanks
I like their excellent service. The delivery is fast, the prices are reasonable. I really enjoy shopping with Macy's.
I was really happy about the things which they have offered. It made my trip memorable! Would love to go there again.
Bought a dress on this site and received it after 3 weeks. But it's very good. Cost-effective is still very high.
Always rectified by knowledgeable service people via a phone call. Reliable and on time but occasionally leave a "bonus" item out of the shipment.
If you live in Canada, do not and I mean DO NO order anything from the States that uses Borderfree. I usually ship from the States to TSB Shipping in Point Roberts near the Canadian Border. We go down a few times a month to pick up our orders. The orders are usually there in 2 to 3 days.
I ordered a bunch of clothes from Macys for my wife's birthday and was automatically forwarded to the Border free web site.
If the orders I pick up in the USA are under $250.00, the Canadian border guards just waves you through. No Duty and no Taxes.
I ordered about $200.00 worth if items from Macys. It took over 3 weeks to be delivered and I was charged and extra $130.00 for duty and taxes.
All this because Macy's won't accept a Canadian Visa card. I buy tons of stuff out of the USA and this is the only place so far that does this.
Plus the stuff didn't show up in time for my wife's birthday!
I cancelled my Macys and BorderRipoff accounts.
Simply so. Stay out of politics, boycotting a certain line and making excuses isn't right! Horrible business etiquette! I will be doing my shopping elsewhere.
All of their products are first-rate quality. The regular prices are a bit high, but the sale prices are usually below the competition and they have frequent sales.
I have never had a bad experience with macy's. Shopping with them both online and in physical stores has always been positive. They can be a little expensive, but they sell good stuff and they frequently have some amazing sales!
They sent me all great deal buy. And the quality is great. The price is great. I love buy online its so convenient to me.
Love a good deal especially if the quality is good but Macy's pricing practices are downright maddening. I've bought something only to find it 50% off the next week! It is not at all convenient to return things and returns drive everyone's costs up, including prices consumers have to pay. I respect retailers who deliver quality at a fair price to themselves AND the customer.
They have a great customer service. Orders are quick, no mistakes, returning is easy at stores and I have never had problems with Macys
Cardholder for 10 years. Service in store is terrible and certain locations are so disorganized and down right rude! Will not be shopping any longer with Macy's, strongly considering keeping my bridal registry active now as well after today's experiance. Very disappointed.
I like to do online shopping at macy website. Easy to return clothes if it doesnt fit me. They never give me any troubles. Fast shipping( usually take 2-3 days to receive)
Shopping online with Macy's saves me time and money with the great selection of products at reasonable prices.
Macy's is indeed one of my favorites but only when it is having a sale! Because no wonder there are so many cool brands under one roof it is often very expensive. However, when it has a sale going on its crazy and I love it! The clothing is adorable and great quality!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members