Macy'sReviews 1,465

I wonder that more people don't shop on line with Macy's. I find good bargains. But it is like any other retailer on-line or brick and mortar. You have to do your homework. I don't think I would buy Black and Decker small appliances from them, just based on price, but I certainly can find clothing and linen bargains. These are only examples, of course, and buying on line is not as fun as the in store experience of being waited on, and exploring items not on their web site.

Until today, I spent thousands of dollars a year at Macy's. I have had a Macy's card for 15 years. We are a family of 5. I've dealt with the selection downsizing the past 18 months but today was the final straw. I received an insulting letter stating that my interest rate is going to 25.99% APR. I called customer service and she stated that all customers rec'd this same letter to which I replied that it was absurd to treat your loyal, impeccable credit, lengthy perfect history customers the same as your high risk customers. I'm 52, completely debt free, own houses and 2 businesses, all debt free with the highest possible credit score and you hit me with a 25.99% APR and a humorous $3,000 credit line, whereas Master Card has had me for 10 years at a 7.99% APR and a $50k line of credit, not to mention Platinum AMEX. I only mention this because it shows the colossal disconnect between Macy's and its customers, which is a harbinger of things to come considering there are so many other options today to buy the same or similar selections. My phone call to customer service ended with me cancelling my card and my 15 year relationship with Macy's. She responded by saying that if I came back I would have to start all over with them again. I replied, "do you really think I am coming back? Save your company script for the next customer you lose."

Are you kidding me! What a $#*!ty firm. I have ordered some sneakers, and payed more than i should have. It toke more then 2 weeks for me to receive them and then I did I was SOMEONES USED SHOES! What the hell is this! I didn't order some used shoes! And when you write to their customers service nothing happens. So now I have shoes for 1600kr I a box used by someone. Very disappointed! Never macys.com again, i found brandcruz.com, lets see with this.

Had the good Fortune of shopping at Macy's both at their Grand Manhattan store as well as the one in Long island and I must say the experience was great. The elderly lady at watches counter was so gracious and all the bling guys, especially thank one Young man who took great pains to help me select a winterJacket for my yohnge rBro.
I am from India but I still love the Manhattan Hospitality overall and especially at both The Macy's stores

But 4 stars because I wanted to find some genuinely American products, made and produced in America but found all Made in China
Being a Flagship American Store idid not quite like it

I had a bedspread custom made in a material that isn't very user friendly. The shams are sliding down and it takes me a long time to make up the bed because it shows all creases. When I called customer service they said they don't usually make spreads. They could have cared less about my unhappiness. They didn't even offer to send someone out to look at it. True I saw material, however, I feel the designer is the professional and should have warned me of the practicality.of the material.
She was a lovely person but needs to improve on steering customers in a positive direction.

Ordered a dress and paid the extra $20 to get dress altered to size. Sent them all of the measurements that they required. Dress came in anbd couldn't zip it up because it is 2-1/2 to 3 inches too small. Wanted to send it back but read the fine print on their website. At their discretion they will return up to 1/2 of your purchase price. Also stated that size can vary from 1 to 3 inches. Who wants to buy a dress that could be plus or minus three inches. At least if it had been three inches too large I might have been able to take it in but three inches too small is for the trash can. Learned my expensive lesson, stay away from Izi Dress Sales and buy American.