Macy'sReviews 1,465

I wanted to place an order online but they let you put max of 5 gift cards in and I had 7. Had to call 800 number and you can barely understand the reps. He took my order and gave me order number which took 25 minutes of my time. He said I would get email confirmation. He didn't really seem like he knew what he was doing and kept asking for information I had already provided. I never did get email so I called 2 days later because I had a feeling rep didn't know what he was doing. I found out my order was canceled. Now the item isn't in stock. I asked to speak with a manager and she said one wasn't available. I asked for phone number to corporate office which she wouldn't give me. Then she told me to hold for supervisor. After 10 minutes she said he wasn't available. I received letter from Macy's saying order was canceled due to conflicting information. Customer service rep should of told me if phone number or email wasn't what they had on file and I could of tried a different one. I use different emails depending on who I am ordering from. Also maybe the phone number they have is old. This second call was 30 minutes. I basically wasted a hour of my time and got nowhere. They refuse to get you to a supervisor. This is terrible customer service and I am ashamed of a store of this caliber treating customers like this.

The furniture arrived broken. I made 2 calls offering to send photos of the broken furniture. My offers were declined. I was told that in order to get a refund, I had to ship it back. I managed to pack up the broken furniture which they received at their warehouse and didn't refund me for the shipping charges. More time on the phone with Macy's to get refunded.

In summary: one piece of broken furniture cost me hours of packing up broken furniture and about 2.5 hours on the phone with Macy's. They could have quickly fixed this issue, but they drew it out. I will never again purchase for delivery from Macy's. I do not trust their processes.

Also, of note, their policies are problematic, especially because they discriminate against older and handicapped people. I am 60 years old, female, and short. Packing up a heavy piece of broken furniture was a big deal.

Even more, the furniture I received was poorly packaged. I am still picking up tiny fragments of styrofoam from everywhere in my home.

Ordered a grill from Macy's and discovered after 2+ hours of putting it together that it had a big dent in the lid that caused the thermometer not to be flush. When I called them they told me to return it and they would ship a new one. Even if I wanted to take it apart and put together a new one there is no way I could get all the pieces back in the box. Asked if they would ship a new one and I would swap the lids and they refused. I ended up calling the manufacturer who by contrast was incredibly helpful and shipped a new lid right away. The only good thing I can say about Macy's is the price was good and I didn't have to wait long to get a rep on the phone. Overall bad experience, not customer-oriented. Will avoid Macy's in the future.

Recently, I bought dresses on-line through macys.com for both the rehearsal dinner and for my daughter's wedding. The price for the mother-of-bride dress was actually $50 less than the site where I originally saw it~Win!
The problem I've had, and continue to have, is accessing My Account. Today, I tried to Log In with my (same) e-mail and password... and it said the password was wrong. I knew it WAS my password, (I'd clicked on "view it" or whatever)~but finally just chose "Reset My Password" and used... the SAME PASSWORD when I "Reset" it. So... if anyone reading this goes through this, just do what I did~although it shouldn't work, it does!

I've been shopping at Macy's for years. It's a high-quality department store and I'm very happy with it. The furniture is an always the best quality it's medium. But certain brands are very high-quality and they have sales on those items often. It's important to always check out the companies and Macy's will return items and they also give good shipping rates if you live into places and you need furniture in another place. We live in Orlando and we are in Vermont. I just recently bought a really nice living room set. Very pleased with the quality!

Well I didn't learn my lesson from 19 years ago when I bought furniture from Macy's. Long story short it was deja vu all over again. Being told that the delivery would be at one time then being notified with another time frame then being notified with a third time frame so we essentially lost an entire complete day waiting around for these slack asses. When they finally get here we are excited the living room furniture is coming up and all of a sudden I see severe major staining visible to the naked eye all over the sofa pillows. They tell us all that's okay just keep it the way it is we'll report it and they'll just send you a new pillows they kept trying to tell us to do that I will not accept delivery for something that I purchased a new item and be told to keep it and don't worry about it we'll get new ones that's how they get you and that's exactly what they did last time and now they're telling us they can't deliver for another five days and I said we needed to be at the top of the priority due to the damage and the loss of an entire day salary. I'm disgusted I just can't believe this they wouldn't cooperate with us they said this is the best time and day that we can give you what to tell us in five days that we have to wait another five six seven eight hours because they can't get here at the designated time they said they could be here yeah okay I'm no dummy I'm not going to fall for that again. So case-in-point I canceled my order I'm done with Macy's I've done deals with Raymour and Flanigan before they come even earlier than they say and the furniture is not damaged don't waste your time with Macy's and 19 years they haven't gotten a better and they will never get it right no wonder their stores are closing. Oh and I wish there was a negative star because I would give ten negative Stars.

Spoke with Page at Macy's customer service. Although I have been an excellent customer
For more than 20 years, she would not remove the negative score on my credit report. It occurred when I switched from a Macy's regular account to a Macy's American Express. I did not receive or accidentally threw away the paperwork and was unaware of the new account. I paid everything in full but to no avail. I am not happy with that kind of business!