Macy'sReviews 1,465

I've submitted 3 rebate forms at the same time and macy's processed only 2 saying they haven't received my third form. I've a USPS receipt and copy of the forms as proof that I've sent in the mail. And now they are asking me to send the forms again over the mail. Just for small of rebate amount macys give us back how any mails I've to send them. All of my rebate offer amount will go for the mailing costs, if I resend them again and again. I asked them if there is an email or fax were I can email them but they are saying NO and they want the copy documents over the mail only. How can Macy's will guaranty me that they will receive my mail for the second time? Are they expecting to mail these rebate forms with certified tracking which costs $10 to get $8 rebate amount? Is this the way Macy's provide services to their customers? I feel this like a scam by Macy's to avoid rebate offer payments. I never recommend Macy's to any of my friends or family. Many times Kohls processed my rebate forms without any issues. This is the first time with Macy's and very bad experience. Don't fall into trap with Macy's rebate offers.

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I received an e-mail ad with several after Christmas sales. I selected an item for myself, saw that it was in stock and that it would be shipped in 1-2 business days. Just after the first of the new year, not having heard anything, I called customer service, gave them my order number and was told that the item had been shipped. It was to be delivered by either the 7th or the 8th. This morning (1-6-20) I received an e-mail declaring that the item was out of stock and that my order had been cancelled. I called customer service once more, this time for a stock check and explanation as to why I had been told the product had been shipped. The irony of the matter was that the product was still shown online as "in stock" with shipping in 1-2 business days. When I told the rep that I would stay on the line to leave my comments on their automated survey system, I was disconnected and found myself listening to a dial tone. I find this company's inventory control to be extremely lacking, their communications somewhat suspect and common courtesy non-existent. This was not one experience, but two-my first and my last.

I am a very good customer of Macy's. I ordered a few items for xmas and 2 of the items were returned because they were damaged in transit. Both item were shipped in a plastic bag with no protection whatsoever. This has happen in the past and I must say it happens with most retail companies. The people that work at these organizations are improperly trained or really just do not care.The cost of shipping the items back and forth is expensive not to mention the loss incurred by the damaged product. I never received my credit back after the item was returned and the Macy's site acknowledges that they have received the item back. Well after speaking to 3 different people who work in another country and have no grasp of the english language, it been 3 weeks and still no refund. Macy's will eventually go out of business because they have no idea on what they are doing. Poor customer service and poor training of their employees is actually costing them more money than they are saving by having outside company handle their business affairs. Attached is a photo of a cookware item that was shipped in a plastic bags without any protection and they expect that the gorillas at Fedex and UPS will handle each item with tender care. Then every month you get survey asking you on how they did but never responding to your comments. Like they really care!

I made a big order with Macy's on 11/30 for $427. Macy's failed to fulfill the entire order, one coat (for 16.99) was on backorder. The backordered item was shipped on 12/27. When it was shipped my bank account was charged a pre-auth charge for the 16.99 AS WELL AS THE TOTAL OF THE ENTIRE ORDER I HAD ALREADY PAID ($410)! So now my bank account is negative and checks are going to bounce because of Macy's. When I called customer service I was told, "You'll be fine it will fall off, how long that takes is up to your financial institution". I shouldn't have to wait for it to fall off, I have already paid this order (minus 16.99) and Macy's had no right to hold my money again. I will never shop here again and will post my experience everywhere I can so other people know how this place does business. This is unacceptable!

Bought online a pair of earrings for my wife at $650.00 ($1,600 retail supposedly)when they arrived they were inside a zip lock bag like the one you would buy a pound of ham from the deli. Apparently Macys is too cheap and disrespectful to their customers to at least put them in a, 25 cent cardboard box. I left an email to Macys customer non service days ago and all I hear are crickets. I was in their store in the Freehold mall and was surprised at the sparse stock and condition of the store stock. Macys at one time was an elite store but no longer now they have fallen into the discount store venue. I have had a Macys card since 1985 and think it is time to close the useless account. Save your money and aggravation avoid Macys

Awful experience with you guys, no wonder I stick with Amazon. Truly didn't think anyone could mess this up this bad. I ordered a comforter for my sister and brother-in law for Christmas on 12/6. I got an email confirmation saying that the item was shipped and expected to arrive on 12/16. When my item didn't come i naturally called my leasing office to confirm and then tracked the shipment which gave me no information (still waiting shipment). I thought this was weird so I emailed MACY's "support" online and received an email this morning saying that my item isn't in stock and they were issuing me a refund?! I then had an awful support with customer service. I asked for an additional credit/gift card for my hassle and they offered me $10! That won't even buy my gas to go back to your store to get the comforter. I now have no gift or TIME to get another gift for Christmas for my sister and brother in law. You guys lost a customer today.

Wow all I can say is wow! I ordered a Christmas gift for my girlfriend a pair of Madden Archie Lug Booties. I wanted to use a gift card to pay for the order, which I couldn't do online so I had to call. It took nearly 20 minutes on the phone to place the order. Okay, no big deal minor inconvenience but nothing major. I get the confirmation email my order has been placed. Fast forward one week later - still no updates. I call the 800# and the CSR tells me my order is ready for pickup. I tell him that I didn't receive an email stating that. He tells me don't worry about it - go to the store and pick up the item. I go to the store to pick it up- and they ask me for my confirmation email. I tell them I don't have one. The guy tells me well it's not ready for pickup then... I ask for the manager. The manager pulls up my information and tells me the order has been cancelled. I ask then why didn't I order a cancellation email? He tells me that it's a glitch in the system and has been happening lately. He says he'll reorder the item for me - gives me a 20% discount and offers expedited shipping to my home. I ask what about my other order. He says I'll either get the money back on Visa or another gift card in the email. (I paid a few extra dollars on my Visa because my gift card did not cover the entire amount). Fast forward four more days. I call the customer service # again and they tell me again my order is ready for pickup. I tell them - no it's not that it hasn't been updated in the system and send me a confirmation if that's the case. Finally, I get a manager on the phone and cancel my order. The order placed in the store should be coming to me today. Was all this hassle worth a measly 20% - absolutely not!

I ordered 3 items in same order. During the checkout, Macys system did not ask my shipping address as I had my shipping address in the record, I didn't think they would use the old shipping address neither. When they emailed me order confirmation, I noticed they actually used wrong shipping address. To correct the issue, I contacted 5 customer rep with a hope that someone knows how to correct it as the items were not shipped yet. First they told me they can change the shipping address by rerouting it after shipping. I called after shipping and then they told me they cannot reroute it and I should wait until delivery and they will refund my money. In the last email, they told me to contact the local post office in IL! I still don't have the items and wasted so much time with this. Macy's customer service is truly the worst. I am extremely disappointed and frustrated.

Never again will I order anything from Macys.com. After trying to place multiple orders that Macys.com cancelled my order to which no explanation could be given but they reconfirmed my identity 5 different times. After 7 phone calls and still no solution I decided since all my orders were cancelled with all my cancelled conformations I went ahead and purchased the items in the store without the cyber monday deals. The in store purchase actually came out cheaper after I went over all my cancellations with the in store manager who honored the online deals and gave me a 25.00 additional discount. Figured my problem was solved but the next day I get an email from Macys.com saying my order had been shipped with an order number that is not mine. After calling for a second day the first representative hung up on me mid sentence so I called back again and spoke to a manager who verified that the order shipped was not mine but my card was charged and I would have to wait til the package came to have my card credited after I return the order that is not mine to the store. How nice Macys not only do u have idiots that work for u but they have no idea what they are doing hang up on ur customers then expect ur customers to fix their mistakes. What a crappy company

I purchased a few items today at Easton Macy today. I met with a new cashier. He doesn't know all the promo code and discount code that applies on purchase items. I was thinking to pay all in full and never asked any discount. But all off sudden the cashier said I would get 20% off if I do next purchase right away. I did the same thing, and he didn't apply or use 20% off. Next cashier overtook the counter and and she started giving me a lecture. They fool the customers in such way even they do not have any valid reason why they should say that. I felt upset for being cheated by Macy staff

After 30 minutes on the phone, apparently they don't want my business, and said as much. I've shopped with them for over 20 years, but apparently have made too many returns. I expect that, since this is an online vendor, I should be able to try on a couple sizes of items and return whatever doesn't fit. Apparently not!