Macy'sReviews 1,465

I recently bought a Twin XL mattress from Macys for a guest bedroom. I ordered online, as I bought the same brand and type of bed I had bought from Macys four years ago in a King size.

The bed delivery was delayed by several weeks due to Covid, but I was notified in advance and not a big deal.

The delivery date came and everything went really smoothly (the delivery guys were awesome). However, in testing out the bed by sleeping on it for a few nights, I realized it didn't sleep the same at all as my King size bed. We compared the mattress tags, and saw that while the type of materials were the same, the percentages of the materials had changed. The bed just wasn't the sleep experience we wanted, and attributed it to these changes.

I called Macys to return the mattress, and about 40 minutes later I actually got through to a live person. I explained I wanted to return the bed, and they indicated no problem. They set up a date for the return, and indicated that the money I had paid would be returned to my credit card after they had receipt of the mattress.

The date for the return came, and the delivery men were again really wonderful.

However, the hell began when I finally got notice of the return amount on my credit card. It was short by $495.00 dollars. I called Macys thinking that they had simply made a mistake. After an hour waiting to talk to someone, I got a live person, and they indicated to me that the $495 was the return fee!

I explained that I had not been told of this amount as a return fee, and the customer representative told me that there was nothing he or his manager could do since the ticket had been closed. They offered me 15% off another item - as if this would compensate for the $495 I was now out.

I feel that Macys acted in error to not have informed me of the $495 return fee when I called to return the mattress, and should have made it right when I called after the money was credited. I can understand a $100 return fee, but $495? This is a huge amount of money, and should have been disclosed.

I placed an order on the 7th of june. I wanted it to be delivered on the 18th because its my husbands and I anniversary! They said i will get it by the 16th which i didnt. Then they said on the 17th which i didnt as well! Its not even in the process of being delivered! I tried to contact customer service about 50 times and NO ANSWER! They ruined my anniversary. I have no gift for my husband now! That is going to be the last time i deal with Macys! Very very very baaaaddddd. Don't order anything unless you want it 2 months later! Im going to make sure to post reviews everywhere possible to help people understand how bad it is!

Wow. Absolutely the worst customer service I have ever dealt with. They have had my watch for over 3 months - Brooke Nye (GM of Tuttle Mall) repeatedly drops the ball on resolving my issue. She doesn't communicate. She doesn't follow up on my issue. I have soooooo had it with this issue! Someone please help me! AGAIN WORST CUSOMTER SERVICE EVER! I took the watch into get it sized. The first associate broke my watch while sizing it. That associate shouldn't have tried to size a $2000 watch without knowing what she was doing. So at that point they decided to send the watch to rado. At this point they said Id have it back in a week. After a week and a half of nobody contacting me I went into the store only to find that nobody had even responded to rado about what to do to fix the watch. So, another week goes by - same deal. Then shortly after this the store closes for covid. So 2 weeks ago the store re-opens. The GM Brooke says she will try to get me a new watch. RIGHT... That never happened. Next thing well after a week they say they that Rado is open and they are following up with Rado but they need parts - well the parts are pins and im sure there are pins available. More time goes by nothing. All the while Brooke is standing behind one of the associates having them send me messages when she is suppose to be contacting me back herself. She has told me numerous times she would follow up and call me back and it never happens. She called 1 time days later than she said. Now she was suppose to call me yesterday and guess what? NO CALL. Im sooo done with this $#*!! DO NOT DO BUSINESS HERE..

I don't understand how it takes almost a month to get status of a watch I purchased back on April 25th, 2020. You don't disclose online that shipping would take this long and just my luck UPS is now reporting damage so I still don't have the watch and it's 5/19 today.
I purchased this watch for my niece as a graduation gift. Now I can't even email, chat or talk to a live person. The website keeps directing me to you mr FAQ's. So frustrating no watch and no way to get my money back soon.

Ordered 7 items online. Only received 5. UPS confirmed items never delivered and sent back to Macys. Did online request and received message that they dont respond to online request. Had to make several calls before reached someone. When finally did, they adv items would be reshipped. Never reshipped and next employee said cant reship but would refund. Received partial refund. Received email at 10:35pm stating items would not be reshipped or refunded. What? That makes no sense. You have the items and my money. I have been reading reviews today and this is happening to multiple customers and Macys doesnt care. Will not order from them online or shop in store again. Will be filing state and federal complaints against Macys. I work for a large financial company and Macys will be hearing from them and me again.

I have placed an order over 4 days and still haven't gotten an order confirmation and yet my CC was charge. I have been calling customer services and I just get a robot. Macy is supposed to be a great company and my order's were Mother Day gift. If the company is not working through this crisis and then why would there Website still be up for customers to order. I am very upset and this will be my last time dealing with Macy's.

JUST STAY AWAY. You'll wait 3 weeks or longer for orders only to be told it's "too late to cancel" because they already shipped yet UPS or USPS have no tracking. They manage to turn 2 orders into 8 different shipments and charge your bank for each individual order as they ship. No point in calling "Customer Service" as they are numb and are obviously reading from a script.
Just forget you ever ordered anything and if you should ever get it then you can be hopefully surprised. Rest assured I will never shop online with them again. This Has nothing to do with COVID19 as they obviously have been horrible for years after reading reviews from a multitude of sites including CONSUMER AFFAIRS.
This is terrible to say but They deserve to go out of business and let's face it, NO BULL-WINKLE ON STRINGS/PARADE ONCE A YEAR IS WORTH ALL OF THIS!

We ordered a $3,000 sectional sofa from Macy's which was delivered on February 5,2020. Macy's contracted with a third-party delivery company that they call "White Glove" delivery for this delivery. The end piece sectional was scrapped against our stucco wall coming into the house even though the plastic bag covering it, was removed and sat in our driveway while they brought it in. Secondly, the connectors to connect the sectionals were put on unevenly leaving only 3 legs touching the floor causing instability and an uneven line in front. Macy's scheduled to replace the two sectionals for Tuesday, February 11. The first piece was taken off the truck, completely unwrapped (again) and one of the deliver guys placed the new piece leather-side down on our cement driveway to check the recline mechanism (see photo). I suggested they should put the plastic back on, especially bringing it in the house. He responded, "We got this, man..." They brought the new piece in sans any covering. We then went out to the truck and when they opened the cardboard box to the second replacement sectional, he showed me a 3 inch tear in the side of the new center sectional and said, "We can't bring this one in, we'll have to return it and bring a new one back..." We went in, looked at the one they did deliver, hooked it up and all seemed fine. I asked him to call Macy's, tell them about the additional problem, see if it is in stock, and schedule a new delivery date to which he responded his practiced, "No man, we got this..." I objected saying last time there was a problem, they did call from our house and I got to speak with them. He said they don't do that now (?). He then handed me an iPad and said, "We need your signature for the piece we delivered." I did. Turns out, the iPad said both pieces had been delivered and on February 12, I called Macy's and they said they had no record of the damaged unit. I asked my CSR, Julianna, if I could speak to her Supervisor since this was really all wrong. She declined. I insisted, and Mia, her Supervisor, came on the line and parroted back what Julianna had said. I asked Mia if I could forward the photo of our new piece face down on our cement driveway and she declined. Bottom line? Macy's is closing it's brick and mortar stores all over the country and perhaps this is why the once proud brand name is hiring 3rd world companies to do their deliveries. It is the last Macy's purchase we will make. Buyer beware!