Macy'sReviews 1,465

There is an independent credit services bank that i do not believe is macys credit. They charged a $28 late fee. They also called numerous times at 8:00 a.m. regarding that payment which i had already sent and advised them I sent in full. I accused them of harassment as by the time they called, all of the checksvI had written had cleared my bank, except theirs. My payment was made well befor the end of the next pay period. In order to alkay the charge of harassmentment they sent a letter saying the payment had been sent to the wrong remit address. That was not true. I used the same address on their remit statement in Kentucky. I live in CA. Why Kentucky? To further cover their harassment and continue harassing me, they sent a bill for $2.00 more interest, which I did not owe. DO NOT MAKE THE MISTAKE OF OPENING AN AMERICAN EXPRESS/MACYS CREDIT CARD. Your interest rate will be 28%. When I promply cancelled mine I received a new red macys credit card from this Credit Services bank in Ohio (straight from hell). SHAME ON MACYS. I believe the interest rate is also 28% and you will accrue late charges of $28. Furthermore, your customer service will come from the Phillipines. Your harassment will come before you awake in the morning. Or is this just directed to me? What a memorable experience with Macys. Furthermore, if you contact corporate by phone, *******000, it will take you back to the credit department you just came from. I closed my Macys account and shopping habit.

I am a good customer with Macy's for a very long time, last Month I purchased a bedroom and I was told that I should be getting it by next month, Then I received an email from them telling me that I won't be getting it till January of next year, that makes me with no bedroom for four months, I called them and I have been told that they don't have it and it is back order, I wondered Why I wasn't told this when I bought it, I would get a different one. Not very happy.

And so does the customer service, believe me, they don't care about your concern either. You call them and all you get is " I do apologize ma'am, but there is nothing more I can do for you. I apologize though." They don't even try to go out of there way to help you... nothing. IDK why I'm wasting my time writing this review cause they aren't going to reach out to you regarding your disgust with them. I wouldn't even give them a one!

For the safety of you and your loved ones, I recommend shopping elsewhere. I purchased a bed frame from Macy's thinking it would be high quality. It was extremely cheap (the actual wood supports and the fabric). The primary support beam broke in just a couple months. Macy's refused to take responsibility saying it was shipped directly from the manufacturer, yet they were also unable to tell me who the manufacturer was. Since Macy's is content with selling dangerously cheap furniture with no accountability, I will not purchase from them again.

I purchased two jackets and a pair of jeans from Macy's.com when I received the items the jeans were too big for me and one jacket had a broken zipper so I returned them to the local Macy's store near me and they processed a return and said it would be credited back to my credit card. Well here it is 12 days later and still I have not received my credit for my return. I called Macy's and they say oh don't worry you will receive it but we aren't sure when probably in 30 days. I've never return some thing and it takes 30 days to credit my account back. I don't like how Macy's is now I don't know what happened but I've ordered 1 million things from them and never have I received an item with a broken zipper or when I return something it takes this long to get your money back. I will not be shopping at Macy's any longer.

I've been falling into rabbit holes for hours & hours and still not able to solve my issue with MACY'S. The customer services are super slowwwwwwwwww and never picking up. Once they do picked up my call they are annoyed at me and just transfer me to other number. Rabbit holes! Macy's should expend their lines and educate their employees to become better service. Don't want to deal with this low-tech system anymore in 2020!

The first time we tried to get them to honor their warranty on a mattress, they flatly refused. There was a small stain on it. I do not know why this would matter unless they intend to reuse the worn-out old mattresses. The second time, it took months to get them to honor the warranty, and they replaced it with a worn-out, used mattress! I could hardly believe this! We took the "hit" of a restocking fee to return it, and will never buy a bed, or anything from them, ever again!

My son ordered a sofa online and after it did not show up he finally got a hold of someone that told him it was out of stock. He cancelled the order and bought another sofa elsewhere. A few weeks later the sofa from Macy's showed up and he was charged for it. Took me over a month to get issue resolved. So i learned a trick to get through to customer service. Call their customer service line and when the system asks what the issue is in a few words say "place an order". If you do this you get to talk to a real person and they will patch you through to real people. It is how I was finally able to get things handled. It worked every time for me. Hopefully it can help someone else.