Macy'sReviews 1,465

I bought a set of silverware from Macy's website. After 2 weeks I received an email from customer service department that they canceled my order because the price on their website was incorrect for that product. After 2 weeks that I was waiting for that product to arrive, they decided to cancel my order without contacting me! I contacted the customer service but they couldn't make their loyalty customer happy at all. I'm really sorry for Macy's company for losing their customers very easily.

After going thru numerous phone calls since the girl dint give me individual receipts for my purchases, I finally got in touch with someone else that said to just send in the one form with my reciepts and UPC symbols. After weeks and weeks of hearing nothing, they finally sent me a portion of my rebates. ( I had bought several items the same day that had rebates). After trying to get in touch with the "rebate dept" I finally gave up. That's ok though, I will never shop Macy's again and will go out of my way to try to inform everyone I can about their practices for their rebate programs and their fraudulent practices.

Macy's website for my Macy's American Express credit card is really awful!
Some thief was able to obtain my password and order clothes online, however Macy's did call me to check on it, since the address was wrong, and they did not let the order go through. There is no place on their website to " sign in ", and after I found the correct website, I couldn't find what my balance was or when the payment was due. The screen kept freezing too, and it wasn't my computer... The quality of their clothing has improved but there are still some flimsy cheap garments on their websites, and I rely on the reviews from other customers to choose

I ordered a Calphalon Classic nonstick 14 pc pot & pan set on Nov 26. I got an email showing that the order was placed on back order until Jan 11 and I need to respond before the back order due date to receive the order, witch I did. I then got another email showing that the order was put back on back order again and would not get it until Jan 17 and I would have to respond again before the new due date to receive the order. Again I responded that I wanted the order. Two days later I for an email stating my order was canceled. When I emailed them back they told me they never received my response, and I could reorder if I wanted my order. I called customer service to reorder and they told me that the order was canceled dou to no stock. I was also told I could not reorder because they were out of stock. They seemed like they could not or would not even try to help. First I was told is was their automated system that canceled my order then it was a stock issue. What ever the problem customer service acted like they didn't care.
I asked for my name, number, and email be removed from their system so I never here from them again.

I purchased a Ralph Lauren shirt from the website. I selected XL for the shirt, but in checkout the shirt kept showing XXL. After my third attempt to refresh, I thought it was possibly a glitch. After the checkout was complete I got the email saying the size was XXL. Keep in mind I used a gift card. I had to call in to dispute the size. The initial dispute was an okay experience. I got the right size ordered and everything was fine. I checked my credit card account and notice three transactions. One for the right amount 4.99 with my gift card. The second 64 dollars and lastly 23 dollars. I called concerned about what the other two transaction were. I was assured that they would be dropped off my account in two to three business days because the transacts were pending just to make sure the card was good. I checked my account after the elapsed time, shockingly I was charged 23.94. I checked the past three emails they sent me with the price changing in everyone of the emails increasing in value. The number quoted matched non of the emails. I called in to get a price correction when I explained the problem the service rep insulted me by saying, "you filled the transaction wrong...". Truth is I didn't and have the emails to prove it. I asked her what she doesn't understand? Would you like me to show you the emails? Abruptly, I am hung up on. Macy's keep doing business this way and I will chuckle when this company is filing chapter 7 bankruptcy. You have no future in my analysis. I will never shop at this company again, nor as an investor invest. Take your money elsewhere!

I have closed my account after many, many years! Their online support is so, so horrible! People are rude, and most important, they do not take care of the problem you are calling about. I have spent hours trying to resolve a refund, each time being told it was done, and never happening... I mean, literally months! What a shame, I love Macy's things, but absolutely not worth the headache dealing with people who don't understand or speak English correctly.

DO NOT BUY FROM IZIDRESSALE.COM. Despite what website says, it IS NOT located in the UK. They make and ship poorly constructed, mis-sized dresses from China. They WILL NOT accept returns or refund money.

I usually wear size 18-20 and according to their size chart I was a 20. To be safe, I ordered a 22 so it could be altered down to fit perfectly. The dress I received was way too small in the bust, measuring barely a size 16 according to their size chart.

They offered to send me 3" of fabric to add to bust, or I keep the dress and they send me $5.

Don't ever buy from Macy's and especially if rebates are involved. Their customer service is beyond poor. Spent well over2 hours trying to resolve a rebate issue and after talking to 7 people in three department. In many cases the representative obviously did not understand or was not listening to my situation based on their question. I was twice directed to automated voice systems that provided only automated information in a quagmire of numerical options and I was also disconnected twice. One rep suggested I should look up a department number rather than giving it to me or transferring me directly. I received no resolution nor anyone that really was even qualified or competent to guide me. Just a lot of runaround and misinformation. In the end, I decided my time was worth more than the $72 dispute. So Macys will lose thousands of dollars in future revenue because they are not competent enough properly address their customers needs. I suggest everyone join me and "just say no" to Macy's in order to save yourself a lot of pain and anguish.

In recent years, Macy's has stepped up their game. Although sometimes I wish they had a better selection of better quality items, I've been pleasantly surprised by many very reasonably priced purchases there. They are always a go-to, and their customer service has actually improved!

EDIT: 6/2019 I'm downgrading my review. Macy's discards negative reviews, and has very inaccurate product descriptions, both of which point to a dishonest company. Attempts to discuss with "customer service" on both issues came up against a brick wall. Done.

EDIT: 11/2019 Against my better judgment, I placed additional orders with Macy's. Checked return policy, and it's 90 days. Now, as I try to process returns, I'm told that for some items, it's 30 days. This was not stated in my order confirmations. I tried to call, and they outsource their phone CS to a foreign country, and because the agent could not really speak English, that went nowhere. I then tried chat, and it's that lovely new, useless automated chat. After going around in circles for a while, I was finally able to get a live agent, who did tell me I could return the items and she sent me UPS labels. We'll see if the refunds go through...
Macy's does have some great sales, but I don't think it's worth all this hassle. Really shi**y of them to have exceptions to return policy and not indicate that on the order confirmation.