Macy'sReviews 1,465

I'm Brazilian on vacation in Massachusetts, yesterday I went to Macy's Store at Solomon Pond Mall in Hudson and the cashier named Eva treated me very badly. I said I didn't want to do the credit card, and she said several times in a loud voice that I couldn't do the credit card because I don't have social security. As if I were an illegal, outlaw here! Over and over again trying to humiliate myself in front of people. I have never been treated so badly in a store! It's the second time this has happened in this store! I intend to file a lawsuit against this store for not demanding respect from their customers!

I shop $#*!s sporting goods but Macy's has some good deals on Fitness clothes and lounge wear. I bought several items here at Macy's online they turned out to be great deals. The shipping was pronto fast too. Would recommend Macy's online.

I went to the Macy's website and tried to purchase a men's diamond ring. It was not available in store so I tried to order it online. An offer of 20% off my purchase by opening a Macy's card popped up. I have an 820 credit score so I figured why not. I did the application and got a message to call them with additional information. I did, and had to deal with Citibank, big mistake. I've dealt with Citibank before. They are the most incompetent organization I have ever dealt with. You have to speak with foreigners in other countries. You can't understand them and they don't know what they are doing. Big companies like Macy's cut costs by outsourcing jobs that should be going to Americans and instead pay people in other countries, pitiful. They asked some basic questions and said I was approved. Then the chaos started. I tried placing my order for the diamond ring and kept being switched back and forth between credit and the online purchasing departments with long holding periods each time. Every time I was switched I spoke with a different person who gave me a different story. I finally got so frustrated I just told them to cancel/close the charge account. The next day I received an email from a credit monitoring site that reported my score dropped because of the Macy's inquiry. The whole thing was a nightmare. This was my second and last horrible shopping attempt with Macy's, never again. My advice, ban/boycott Macy's and Citibank and save yourself a ton of headaches.

I ordered a pair of dress sandles and a purse to match. Paid an extra $15 for it to be shipped overnight. 11 days late still waiting... Called their customer service they resent order said it would take 2 days. Still waiting. First time last time dealing with these incompetent morons

POR FAVOR SI VAS A COMPRAR EN LA TIENDA MIRE LOS PRECIOS EN EL INTERNET. PORQUE DESPUES NO TE QUIEREN IGUALAR EL PRECIO. QUE PAGASTES EN LA TIENDA, ES HORRIBLE EL SERVICIO.LO TENGO COMO MALA EXPERIENCIA.

Satisfied with the store, sent everything the right size, color, and price listed on the site, which is now a rarity. The only thing I don't like is that the photos are made with Photoshop, so the reality does not always correspond to what is desired, which is reflected in the models.

Purchased a suitcase online during a sale that was fairly priced. I was happy to receive it and was upset when I took it out the box. I examined it closely to notice that there was a zipper located on the inside that was missing the handle. Upon further examination I noticed that a security tag is still attached... They are very rude when you call the customer service phone number, she started raising her voice to the point where she was yelling.

Went to Macy's at Southridge Mall. Had several clothing items I wanted to purchase. I went to two different counters in the clothing area only to be told those registers were not open. I was directed to the service counter near door. There were several people in line and only one clerk. He repeatedly told us that we could check out in shoes. When he said it the 3rd time I responded, "I have been to two other counters. Both directed me here. I am done moving." I don't know if this is a staffing issue or what, but they really need to get it together.

I have always loved Macy's, but WOW! -- their customer service has gone down hill tremendously. The days of courting loyal customers and making things right is no more. Now with Macy's -- it's a hard line -- "This is our policy and we CANNOT and WILL NOT help you." Basically, you are just a number.
Recently, I made a decorative pillow purchase and when it came was not what I expected. I love the pillow, but it appeared I was getting two pillows in the picture (a bit deceptive), and based on the price. However, it actually included just one. When I called to tell them and get a price adjustment since at least 10 other retailers had this same pillow for $20 less, I was told that they could only use "their retailers" to price adjust and it could only be adjusted at the time of the sale. Now mind you the pillow could be found at Home Depot, Bed, Bath & Beyond and at least 7 other sites (none of which they approved) for $32-$44. They charged $65 on sale. How convenient for Macy's to have this policy.
This makes no sense since I thought I was getting something I did not receive -- and also, how would I know I overpaid until the product came and I realized it? I am a loyal customer, but you just lost me over $20. I will be moving over to Bloomingdales or Dillards, which actually values people over rules and processes that do not serve customers.

I can to put 5 stars to Macy's. Com, perfect shipping, arrived at time, and their products are excellent.

I bought a stylish Michael Kors jacket for my boyfriend and I paid for expedited shipping on Wednesday. It made me worry because we really needed it by this Friday, but Macy's literally delivered it like 2 hours before we had to leave the house. I'm so, so, so happy it came on time and can't thank Macy's enough!

I've never had a seamless experience with Macy's. The stores I've been to look like the 80s called and want their installations back - bad lighting included at no extra charge - with super rude sales people. The website is so ridiculously bad, keeps glitching, suddenly doesn't let you add things to either your shopping cart and/or wishlist, then tells you to call their 1-800-wesuck number if you keep having these issues. Sure, you can't maintain your website and I'll try explaining that to some outsourced, underpaid customer service rep thousands of miles who's just trying to do their job and follow a script. No thanks.

This is a review of Macys policy of not giving you a bag. Just no. Saw the employee come out of the store with my eight item of clothing order in her arms; no wrappings of any kind. Macys is trying to kill itself. Bags keep things cleaner as opposed to having things loose in a car. I intended to try on and return items that didn't suit me. Clean new bags help in many ways.

I also received an email that omitted where to go to pick up a curbside pick up order. It detailed where to get an in store pick up order so I went there thinking it must be the same. It wasn't.

Due to all that I got distracted and over-stressed and cursed Macys. It's truly trying to put itself out of business. Shame on them.

I went to make a return and the cashier was so rude! First thing I did was speak and it was crickets. Asked a question and no answer, so the entire transaction it was like talking to myself. She handed me my receipt and that's it. I called the next day to complain and was told the supervisor would call me back and of course they didn't. I'm completely done with them!

Ordered 3 items. One month later I find out that the package was returned to vendor. No email, no phone call. I even signed up for text updates. Two more weeks until I receive a refund. Never using this site again.

GOOD LUCK GETTING REBATES BACK VIA MAIL. YOU HAVE TO SEND ORIGINAL UPC CODES MAIL IN THE FORMS, CANT CHECK IT ONLINE BECAUSE HOW DO YOU HAVE A TRACKING NUMBER? YOU CALL CUSTOMER SERVICE OF COURSE THEY HAVE NO RECORD... BUT YOU SURE HAVE PROOF YOU PURCHASED THE ITEMS... SO UNLESS YOU PLAN ON PAYING FOR FEDEX OR SIGNATURE REQUIRED DO NOT PLAN ON GETTING A REBATE BACK FROM MACYS!