Macy'sReviews 1,465

I placed a huge order online and was to receive 2 Lancome free gifts but one was canceled - customer service did not offer a replacement - only a limited discount on my next order that expired at the end of the month. Poor service not response to discount my existing order.

I received an email advertising sheets that I had previously looked at for $23.99. When I clicked on the link in the email, the price was $200. I called their customer service and was treated like I was a liar. Even after I forwarded the email to them. They promised that I would hear from them in 24-48 hours…. I didn't. Poor company that won't stand by their email ads.

Macy's is the perfect place for shopping for everyone and for any occasion. They have a variety of items, from clothing to perfumes, cosmetics and even household.

I never received a pair of baby pajamas I ordered for a Christmas gift. When I contacted customer service, they were great and were sending it right out on Dec 28th. On Jan 6th, I still have no info so I contact again. Full avoidance. No one can give me the tracking number. Then I find out they were just now resending it because the first request was denied. NO NOTIFICATION for me! So I just waited here for it! It was a $5 pair of PJ's! Seriously?!? Denied?!?! Then they had already resubmitted it so they couldn't get it here by the date I needed it. I may get it on the 11th (almost a month after I ordered it). The reaction from the supervisors was "Oh well" then a disconnect. I was so pleasantly surprised at my purchases and customer service in the beginning. I am absolutely floored to see the reality of it now. This is so unacceptable and over a $5 pair of pajamas?! I waited almost a month and you can't even give me some faster shipping?! YOU ARE THE GREEDIEST Company I have ever seen. This experience has been horrible and you couldn't care $5.99?!?! LOL Thanks Macy's! No longer shopping with you either!

I ordered a sweater from Macy's on Nov. 18 to be delivered in Canada. Tracking says it cleared customs on Nov. 24. Despite numerous emails to customer service, I get stock answers that it is on the way, and many other meaningless platitudes. I have repeatedly requested a refund and their response is more emails and excuses delaying the request. It has been 47 days and I live in a major Canadian city. Clearly this parcel has been lost or stolen and I have no satisfaction from Macy's customer service.

I ordered Martha Stewart X Women's Cloudy Rain Booties online. I received a very chunky shoe from Nine West (not what I ordered). I immediately contacted Macy's. I was told I would be receiving my shoes in a day or two (rush delivery) and I would receive an email with a return label for Nine West shoes. That was about 3 weeks ago and I still do not have my shoes! I also had to phone a week later to get the return label. I received an email today stating Macy's will refund my money once I return the Martha Stewart Booties. I NEVER received them. How can I return something, I never received? I posted on their facebook page. I was instructed to message them with my order number and personal information. I did so and was asked why I was giving the information to them. Also someone else from Macy's commented on my post asking what I needed. If this person read my post they would have known. SMH These people are morons!

I ordered a pair of boots online on December 10 2021 as a Christmas gift for my Granddaughter. I got an order confirmation and also a tracking number on Dec 13th. With an estimated arrival of Dec. 17. I kept checking the tracking number and the status never shanked. Showed that a label was created and UPS had issued a tracking number but didn't show the package was shipped. After a week and no package and no updates I contacted customer service by email then phone. I was assured that the package had been shipped and would arrive in plenty of time for Christmas. Next day I check my tracking number and showed was never shipped and order was cancelled. I co tasted customer service several times by email with no return emails. Was told by phone that they couldn't cancel the order and to wait to see if it arrived after Christmas. I was charged the day I ordered and finally have been told by phone that I will get a credit to my account for the order. Could take 5 to 7 business days to get it credited. I wasn't informed of any problems so there wasn't time to re- order the gift in time for Christmas. I was told by so called customer service that nothing they could do. Maybe this is why Macy's is closing stores? I have had an in store account and a credit card account with Macy's for over 10 years but customers don't seem to be of importance to them.

Macy's used to be a great store, especially their customer service. I spend a lot of money there and the other day I went to return something because it did not fit my daughter. But it had been awhile because she was away at school. So I went to return it. I had the receipt for it $134 (just one of many dresses I bought that day, so I spent plenty of money there) tags on, perfect condition. Apparently their generous return policy has changed. It had been a little over 90 days and after 90 days you aren't eligible for any type of return. I was expecting store credit since it had been so long (as I said they used to be great about returns). But nothing no crediting card back, no merchandise credit. They agreed that it was a dress, that had not been worn and had the tags on it and I had purchased the dress from their store for $134, but too bad for me or anyone else. Gotcha! You missed the date. We don't care what your reason is or what type of customer you are. The answer is, I am no longer a customer. I don't plan to spend another dime at Macy's, so this policy isn't working for them in my case.

Bought two pieces of jewelry at the end of November. Next day they went on sale, Family and Friends sale 30%off. I called customer service for a price adjustment and stated she'd credit me the difference and would be on my credit card, never happened. Called Macy's Customer Service again, 3 people later who I could barely understand promised another credit to my card again. This time only partial credit received! It's not that difficult! I'm not calling a fourth time and staying on hold again for 45 minutes as I get transferred from one operator to another. I won't be shopping Macy's anymore. A simple call for a price adjustment turned into a very difficult task apparently.

Macy's advertised 4 boxes of Christmas cards for $28 SHIPPED. I ordered 8 boxes. Because I did so hurriedly I did not notice until the next morning they had charged me $50.08 in shipping. I sent 2 emails - no response. When I called I was told there was a $6.26 SURCHAGE PER BOX. I went back to the advertisement and sure enough, if you click on Shipping, the surcharge is listed. I did not feel the need to click on shipping as I already knew it was coming by ground and had no intention of returning the items. There was no asterisk or any other indication in the headline that additional charges apply or one needed to click on the Shipping category. When my package arrived (10 days later) there were only 6 boxes (although the invoice said 8). I called again and was told my 2 missing boxes would be re-shipped. I waited 11 days and called yet again. Now I was told that the cards were out of stock and I would be issued a refund. Had I not called Macy's would gladly have kept my nearly $30 for items not shipped. Bottom line - Macy's practices deceptive advertising, they cannot count in their warehouse or issue correct invoices and will not issue a credit of their own volition. So BUYER BEWARE, read all the fine print in every category and stay on top of your order. You are dealing with a shady and irresponsible company.

Never ever make an online purchase; online posting are not available, your money will be transferred back to your account in 7 business days. They don't have less management skills.

I just opened Xmas present for my son a comforter set. It looks like it was used and had dirt on it. This is disgusting, how does this happen. See pictures below

Terrible foreign costumer assistance we paid with American green dollar and we like to talk with another American resident and be available to take care what ever the problem we by here in USA not also were macys will never see another penny of my again should everybody due the same maybe this way they will get the message be patriot be American hire American resident in American territory is not need for this nonsense

Purchased on online order on the 9th of December, got an email the next day saying label was produce with tracking number and it would be delivered on the 17th. Got no other updates, called macys on the 18th to say package never arrived and I never got updates beyond label being produced. Was told they would expedite it and I'd have it anywhere from the Wednesday before Christmas or at the latest the Monday after Christmas. But still received no updates when I clicked on the tracking number. I called Macys back on Monday, the 20th because the tracking number had not been updated, person on phone said it was on its way and should be there by Wednesday the 22nd. Nothing showed up Wednesday! Finally got an update today, not being delivered until the 30th of December, 21 days after I ordered it. People can say all they want about Amazon but at least my packages are arriving on time with them.
Will never order from Macys again

I ordered a gift on December 8th. Today is the 22nd and it's still not here. When I tracked my package it went from Arizona to California to Florida! WTF! I LIVE IN CALIFORNIA! Says it will be delivered on December 24?! Are you kidding me! Macy's YOU SUCK!

I ordered something for Christmas and received an email over a week later that the item was out of stock and I was sent a 25% coupon for my next purchase. Since I ordered the item immediately after it went on sale and the site was saying that it still was available, that is a clear sign they are first baiting and then trying to switch items. The item I ordered was listed at a 40% discount so the 25% on another item was a deception. I will NEVER shop at Macy's again!

Dude the worst service ever! I got broken items and they were not giving me the gift that they said it comes with my purchase and they hung up on me. HATE THIS STORE AND WILL CANCEL MY MACYS CREDIT CARD. Their $50 VOUCHER IS A SCAM AND YOU STILL HAVE TO PAY $45 TO SHIP.

I placed an order for some curtains on October 3rd and before they were even delivered they went on sale. I contacted the Customer Service and asked to have the price adjusted or I would have to return the items and purchase it again at the sale price. I was nice enough not to do that because their shipping would be more costly. I reached out 4 times about the same issue and spoke to them again today. 4 times I have been promised that price adjustment has been approved and I should see a credit within 72 hours. I have not received the credit as of yet and was told today: "Sorry mam, the promotion has ended, we are unable to adjust the price", Is this the client service they provide? Is this the scam they run? They straight up lie to your face. They assure you the issue is resolved and they dont do $#*!. I will close my Credit Card with macys and will never purchase again. Not to mention that the item was shipped ripped. A double sided black out curtain ripped on both sides and had to deal with the return anyway. Taking time out of my work to call them on the phone and wait to be transfered to many supervisors. For them to resolve this situation byt saying sorry mama the promotion has ended. Of course it has ended because it is 2 month past. My time is valuable and that is why i am taking the time today again to write this review.
I give Macy's ZERO STARS
I have been doing online purchases because Macys instore service is terrible as well but now I just have another reason to not do business with Macys at all.
Other online competitors are way better and treating their clients and their needs. That is why they do much better.