Macy'sReviews 1,465

I purchased a rope 14k gold necklace from them, original price 2700. 00 I wore it twice and my neck broke out bad. My husband took it to be appraised and they said it was not real. I took it back never said we had it appraised just it caused a rash
They gave me a refund and dropped my credit to the nearest hundred owed. Now my credit reflects 98% usage
Smh you better watch what you purchase in fine jewelry.

Went to buy swimwear. Saw two racks that's stated 30% off or greater. Found unreal deals on shorts. When went to cashier she rang up and noticed the pricing did not match the ticket. Cashier said I need to call Manager when I asked about the ticket pricing. John Dept manager came over I explained to him about the pricing difference he said it was a mistake. I explained to John not my issue if staff either put wrong price or not. He said well I can't do anything. I asked for his boss which Allie store director came to see and I explained to her again the same she said well it ran out of ink. I asked so all 150 items marked this way staff would not see ink problem? She said can't be right pricing which I again showed her signage stating 30% or greater. I think these Managers could have made the situation better but instead they said no. Customers don't know what deals are when or pricing. If you advertise 30% or greater than honor it. Will reach out to corp office which hopefully will find a resolution.

I have never had this happen with others stores. I have been a happy customer of Macy's for many years, but yesterday when I went to pay my bill, I showed they were charging me for several late fees-- one was $22.70 and another was $42. Upon calling to get this straightened out, customer service told me that I had "3" Macy's accounts. I was getting late charges on a different account than the one I thought I was using and paying on. The recording I received when calling to pay the month before said "zero balance," and that "nothing is due at this time." Therefore, I didn't pay. After explaining this to customer service, they waived $40 from the late charges (not the entire $42), and they would not waive the past $22 late fee. This is CRAZY. Is this how they make their money? There is no way I would intentionally open 3 accounts. I pay my bills on time. I know they could have waived these two late fees and closed 2 of my 3 accounts--I only need one. This is just so wrong. At the end of the call, I told them to cancel ALL of my accounts. I won't shop there anymore. There are better stores that truly appreciate their long time customers. They may have gained $22 from me in late charges, but they lost my supposedly "3" Macy's accounts along with me as a customer!

Make sure to check your macys credit card account for the items that you buy, macys charged me for something that i never bought from thembe careful

Today I went Macys I'm used to buy clothes for the kids there. Today very disappointed with Ralph Lauren children and Tommy… I wonder if parents are buying those clothes? Our children deserve the best not what they are selling right now … it is a shame. The system did not allow me posted pictures. What happening to our community and our country?

I purchased a dinnerware set from Macy's. The company that Macy's used to send the purchase included their website, open to public. They were charging half the price for the same items. Macy's refused a price adjustment. Buyer beware!

For the amount of money spent on their jewelry, it's bad quality and doesn't last long. Gemstone fell out of an almost $300 ring after just over a month of wear, and a $100 necklace broke from little pressure after almost 6 months of wear. They really need to get it together.

I ordered a desk in October 2021 and after I ordered I received a message that the item wasn't in stock until January 2022. I was surprised but waited for the item. When it arrived it had a broken and glued drawer and one that wouldn't open. I reported it and they sent a tech who said they needed to be replaced and Macy's will call me. After a few days without hearing from them I called and the customer service agent said they couldn't replace the drawer and needed to schedule a full exchange. I waited 2 weeks for the exchange… came broken again. I told their delivery guy I refused to accept a broken item and he told me he couldn't take it back and that I needed to call Macy's. I did and they confirmed it was my right to refuse the item. They booked a 3rd exchange… few weeks later the exchange desk was also broken. I told the new delivery guy he needed to take both desks and he also refused. I called Macy's and they basically said that it was my right to refuse the item but I needed to keep it u til they arranged a new return. It was ridiculous. They promised it would be fast and I had a broken desk for 2 additional weeks in my office. I tried to write a review twice in their website and twice they didn't post it. Terrible customer service and products. Go to a credible furniture store that stand by their products and are responsible.

I am a woman in her 70s. I bought a mattress set in January of 2020 paid $900 on-sale! Supposed to have 10yr warranty on it. I can't sleep on it because it makes my whole body hurt! It sunk down in the middle of it. I can't get know one to come an inspect it for 2 months. I have no where to sleep! I beg them to come. My whole body aches. I need help! I don't recommend any one to buy a mattress there poor customer service!
Mrs Hammons

My children have received coats 2 Christmas' in a row, and both times the coats were torn in less then a month. They are cheaply made, and I have never seen coats rip on the side by the pocket. The coats are warm, but each time they get multiple rips in the for from the slightest movement. I have never had that problem with any other coats in the past. They claim these jackets are $80 and sell them for $20. I end up buying more coats after they just got these.

I place a order on the 9th of January and everytime I called customer service about it they kept giving me the runaround and when I talked to a supervisor she said she don't know what I want her to do well I don't work their so i do t know either and here it is the 28th and I still don't have my order yet

I made a purchase at Macys, within 3 days of my purchase Macys took the price down from their previous markdown and due to the amount Macys took it down, Macy refuses to honor their price adjustment, after being told on 5 different calls being told, yes they would honor and do the price adjustment.

I returned my item 4 months but they didn't refund even they received. Try to call and wait hours and then they hang up phone. Service is really bad. I want to corfirm until today 1/24/2022 I don't get anything from Macy. Don't buy anything from Macys online if you guy don't want happen like me. Macy customer service can call me 480-678-292 to do my problem

I did not receive an item that was supposedly delivered to my house. I called Macy's the same day it said it was delivered and was told that they would issue a refund as the item was no longer in stock. No refund yet and no email confirming any kind of refund or explanation. Will never shop with them again!

I would give them 1 out of ten stars for their phone service. I tried calling to see if they carry men's snow pants and gave up after 10 minutes of a run around. If you need to call don't!

I received a necklace set for my birthday from a relative. However as time went by the chain turned black. Macys refuses to exchange this item. The quality and material used to produce this product was very, very poor. I rate Macys as a 1 for poor customer service and quality of products.

I placed an online order for a Nutri bl450Ninja pro. That was in-stock and available and said that it would arrive in 8 days. Then I received an cancelation email which is a real inconvenience. Now I have to look elsewhere for this product. This was really bad experience since it's been awhile since I shopped with Macy's due to a previous negative experience.

I ordered two feather and down comforters from Macy's that were on sale for $49.99. They offered 2 free pillows with each comforter. Well I recieved the comforters and no pillows. And because the ad has been already removed, customer service is telling my there was never such offer! I also ordered two blankets with the same offer. I'm waiting to see if the pillows will come with them.
I spend a lot of money with Macy's each year. This is first time I've ever had a problem with them. However, if this isn't rectified, it will be the last time I have a problem with them. I'll take my money elsewhere.

I ordered men's Chanel Bleu. Great product! However, ordering from Macy's is ridiculous. They said I get to choose a free sampler with the order. I chose a men's fragrance sampler to possibly order more but they decided to send me the women's fragrances. I wrote them and they said I got what I ordered. When I said you sent me women's, they basically said they were sorry they were all out of men's and that I should go to a Macy's store and ask them directly. Sorry, I ordered online so I didn't have to go into their stores. Just plain incompetence. Won't be ordering again.