LightInTheBox

Ordered items specifically that were listed with 3 to 5 day delivery. Been waiting several days. The site, until this morning listed my order as "pending" and "processing." My order still has not shipped. But I do have an approximate delivery date of about 8 to 10 days from now.

I, obviously? Have no idea about the quality of their items. But their shipping service is poor at best or down right dishonest.

I bought my wedding dress and it was actually better than in picture. Fixes were quite simple and fast to do. I then bought several other clothing and other items for the house, Shipping was always on time and they refund the duty fees thanks to a very cheap insurance they offer. Sizing sometime a bit off, but expected. When very off- more than 1 inch/ cannot fit situation- they offered refund. Sometime colors or prints are a bit off/low res. Check for items with review photos for safety;-)

I have ordered from them several times as I like the clothes. Every time I have the same problem and it takes forever to receive the product. For example, my last order was 3 weeks ago and still has not left their facility. Then plan on a couple more weeks after that. Just expect to wait 1-2 months to get anything.

They also keep adjusting their delivery or shipping time frame and it is impossible to contact customer support unless it is outside that time frame. No way to email them and no way to call them on a specific order. I should just cancel the orders but do like the clothes. They need a serious improvement in their shipping and customer support.

I've bought 6 dresses from Light in the Box to date. I have LOVED every single one of them (even one my daughter doesn't care for because it's a very splashy graphic print)! The fit is excellent, they're comfortable, and they are perfect for accessorizing up or down. I lived in the two denim maxi dresses I bought last summer--so much cooler than pants, and perfect for someone whose legs are starting to show their age (I'm 71). The only gripe I've ever had is that on one of the dresses, the overlap for the button front is just barely enough, and I wish it was a little more. Also, tracking your delivery is easy, and delivery is always on time. Thoroughly recommend!

No labels of any kind, very no name. Mystery cleaning will be involved... Colour good. Delivery quick enough, but the bombarding of offers, before it arrives, to buy more, is a put off. There is no way to contact the vendor, without having to put an unwanted app on your phone. Which is why I will be less inclined to re use this site.

Stay away from this online business. It's just terrible. Their products are $#*!, and once you get them you're stuck. For a refund you have to ship the product back to China and pay for the whole thing - which doesn't make sense given the prices of what they're selling. Stick to Amazon.

Products are OK given pricing, but impossible to return, even when simply seeking exchange for a different size. Emailed them to ask for requisite form and never had a response. Sizing is all over the map in spite of chart on website. Too bad, because some of their products caught my eye and I would have considered future purchases. Just too much trouble to deal with them.

Items look nothing like the descriptions or photos. Quality of products are cheap. Fabric very thin/cheap. Times are hard now for consumers and this company is misleading consumers to make money. STAY AWAY! Purchase from more reliable businesses.

I requested the replacement off 2 bras for a larger size, 2 dresses cotton for 1 Nr smaller size and retourn of polyester rosa dress back.
The respond of lady Eleonora was- 1. Retourn of my payment 30% to my Finance Institut, keep the items / or 2. Variant - give me 50% in form the BONs if I buy something next time. I decided myself for 1.variant/ payment of 30% back to my finance institut
THE NEXT eMAIL ANSWERED TO ME: « WE PAY TO YOU 25% IN FORM OF THE BONs FOR NEXT BUY AT US! »
This ist absolutely ENCROYABLE - this is LightInThe Box? Its one absolutt DARKNESS!
I am completly DISSAPOINTED!

Item was very cheap quality and did not resemble photos. Almost impossible to return - the Company keeps coming back with additional requests for info rather than sending a return address. It's a deliberate ploy

I bought a cotton caftan. Was 100 % polyester. Linen trousers were 5% linen. They refused to give me my money back. This is a scam. Do not EVER buy from them. Eventually got some refund for 2 products that I will never wear.