LightInTheBox

I've been trying to return/exchange a swimsuit for over a week. They keep sending me the same email over and over. The swim suit torso is way small - obviously made for someone 5' tall. They refuse to send me a return label. Never again will I fall for cheap prices and doctored photos.

I've ordered 25-30 items from LightIntheBox in the past 2 years alone. Even though they've been mostly polo shirts, everything has come as shown and described. The quality is as good if not better than any online shopping company with the exception of the "luxury companies" like Tommy Bahamas but at 1/10th the prices. I love their "flash sales" even though you can't use the membership shipping option with them but the prices are so low that it still is a great deal ($10-15/shirt incl. Shipping). The only thing that I've told them I'd like to see added is a view of the backside of the shirts, especially the different prints and patterns, not so much the solids. Shipping time is normal for where I live (HI) and they provide tracking information with each package.

After 1 order i tried to return. I was told not to return it to shipping. Okay get that but no address was supplied. Also was told to send to Asia. No address. Sent all of the first two orders taped together to the address that answered once in California. With a signed an receipt on acceptance. I didnt think their sizing was right.
I have 1 pkg to return. I do have 2 i ordered different sizes. I am hoping my credit card gets credited with in a reasonable amount of time. I do like your fabric options and style.
That address returns needs to be straightened out.

I WILL NEVER, EVER ORDER FROM THIS COMPANY AGAIN!

BUYERS BEWARE WHEN DEALING WITH 'LIGHTINTHEBOX' – THIS COMPANY IS A COMPLETE DISASTER!

HERE'S WHAT YOU NEED TO KNOW BEFORE WASTING YOUR MONEY:
THEIR SHIPPING IS RIDICULOUSLY SLOW!
IT TAKES AN ETERNITY FOR YOUR ITEM TO ARRIVE – FAR LONGER THAN PROMISED!

THEIR CUSTOMER SERVICE IS AN ABSOLUTE JOKE!
DON'T EXPECT ANY SUPPORT OR SOLUTIONS – YOU'LL BE IGNORED OR SENT IN CIRCLES!

RETURNING AN ITEM? GOOD LUCK! IT'S A NIGHTMARE!
THE RETURN ADDRESS IS IN CHINA – YOU HAVE TO PAY EXPENSIVE SHIPPING YOURSELF!
(EXPECT TO SPEND $10-$40 OR MORE JUST TO RETURN AN ITEM!)
NO RETURN LABEL IS PROVIDED.
YOU'RE RESPONSIBLE FOR WRITING OUT ALL RETURN INFORMATION, SENDING ENDLESS COPIES TO THEM, AND JUMPING THROUGH HOOPS JUST TO GET A REFUND.
YOU'LL HAVE TO SEND COUNTLESS PHOTOS AND EMAILS BEFORE THEY EVEN CONSIDER AUTHORIZING A RETURN!
THE ITEM I RECEIVED WAS A TOTAL SCAM!
THEY SENT ME SOMETHING THAT LOOKED NOTHING LIKE THE PHOTOS ONLINE.
IT WAS CHEAP, POOR QUALITY, AND HONESTLY AN EMBARRASSMENT.
IF YOU THINK 'TEMU' OR 'SHEIN' ITEMS ARE BAD, THIS COMPANY IS EVEN WORSE! AT LEAST THOSE COMPANIES HAVE RETURN ADDRESSES IN THE UK AND A SIMPLE RETURNS PROCESS!

THIS WAS A HUGE MISTAKE, AND I WANT TO WARN OTHERS!
IF I HAD KNOWN HOW TERRIBLE 'LIGHTINTHEBOX' IS, I NEVER WOULD HAVE ORDERED FROM THEM. YOU ONLY FIND OUT HOW GOOD (OR BAD) A COMPANY IS WHEN SOMETHING GOES WRONG – AND TRUST ME, THIS COMPANY IS THE WORST OF THE WORST!

MY FINAL WARNING:
DO NOT ORDER FROM 'LIGHTINTHEBOX' IF YOU VALUE YOUR TIME, YOUR MONEY, OR YOUR SANITY. IT'S NOT WORTH THE HASSLE OR THE LOSS. THIS COMPANY IS A SCAM, AND I'M WRITING THIS OFF AS A VERY EXPENSIVE LESSON LEARNED.

SPARE YOURSELF THE FRUSTRATION. AVOID 'LIGHTINTHEBOX' AT ALL COSTS!

I've ordered some really wonderful shirts & blouses that are absolutely lovely and noth women & men have stopped me to compliment my choices of blouses or shirts. So if anyone wonders how to attract the eyes of a potential lover … buy one of these shirts, blouses. Recently, I sought to buy a dress and the order couldn't be fulfilled due to issues outside of their control. LightintheBox contacted me about before I knew there was a problem & offered me choices. That in my view of extraordinary customer service is extraordinary.