Overview
LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I have been having the WORST experience with LightInABox. Whatever you do pay a few dollars more elsewhere and DO NOT buy from them. Horrible customer service experience, tons of costs, inefficient returns.
I was impressed by the accuracy of your delivery time. I received my parcel right on time at a very low postage fee.
I recently purchased two XL shirts from LightInThe Box and only one of them fit correctly. I completed a questionnaire and advised of the issue. However, instead of offering to exchange the shirt for another size I received a $.80 credit towards a future purchase. That was total BS and I will not purchase from them again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102856852 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
They have a large variety of products, the quality is usually very good and the prices are incredible.
I purchased 2 new shirts and they arrived on time and were packaged well. The fit is very good and they look quite stylish!
Wie meistens gute Qualität, Reklamationen werden zügig bearbeitet, Rücksendungen werden bei anderen Wettbewerbern einfacher bearbeitet.
There is a little issue with the sizes, they do not match the European sizes, in Europe I have size Small, where as in the LightinThebox my best sizes are Large or even Large
Ik heb in november 115 euro nog wat betaald voor 6 of 7 korte broeken heel mooi met opdruk en nu 3 maanden later nog niets binnen ik denk dat ik mijn geld kwijt ben en de broeken nooit meer krijg.
Beste klant,
Dit is Megha, supervisor klantenservice, Lightinthebox.
Het spijt me zeer voor het veroorzaakte ongemak. Nu krijgt u snel persoonlijke hulp.
Ik heb ticket nr. 103314226 aangemaakt voor uw probleem. Het ticketbericht wordt verzonden naar uw e-mailadres gerelateerd aan LITB-account. Controleer het alstublieft, we wachten op uw antwoord.
Het is mij een genoegen om u te helpen!
Eerlijk,
Megha
Klantenservice Lightinthebox
I order things from this site for vacations mainly. This way I don't have to go store to store to get new things I'd want on vacation. As well I don't over spend, items I find are reasonably priced and I'm able to do a larger purchase. And I have at times reordered a similar item if I love the first purchase.
I started last year when I purchased a sequence dress of a cruise and it was perfect. Now getting ready to leave again so I purchased some great vacation wear.
Après un échange avec le service client et la disponibilité et la compréhension de ce dernier l'article défectueux m'a été remboursé.
Merci au service client et à mon interlocutrice Megha.
J'apprécie cette réaction
Cordialement
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 103154458 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox
Before I made my purchase I read the reviews. So I understood that the sizing was off some, ordered accordingly. The bottoms that I received were long but my can hem them up. Other than that, I love them. I also understood that the delivery is not as fast as others, so don't expect overnight. 5 stars because I did a little homework and my expectations were met.
Die Artikel wurden alle geliefert, das pro duckt ist perfekt.
Love all the items I have purchased. The fabrics are great as well as the fit. The styles are fashion forward.
The only problem I have is the time it takes to receive the order. Will continue to purchase.
The shirt arrived promptly after the order and fit properly. It is a bit longer and heavier than I expected, but still very useful.
Bought 1st one black. Size perfect. Ordered two more in different colours.
Site avec un très grand choix de produits et livraison toujours dans les délais prévus.
De beaux et bons articles.
Un vaste choix.
Et toujours une taille correcte si l'on suit bien les guides des tailles.
De très beaux tee-shirts agréable à porter. Un vaste choix. Merci
Très satisfait de mes différentes expériences.
De beaux produits.
Taille très souvent exact.
The communication with the customer Service is very good.
The dresses I ordered are as pretty as shown in the onlineshop and also the size tabel is a great help.
One dress is not so nice for me and I regret hthat the sending back is a little bit complicated.
This company claims to be custom fit so there are no returns accepted. There was no request for custom size information when purchasing. This is a clear case of bait and switch. I would look elsewhere for your business.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102712677 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Shipmemt and follow up are very good.
The marchandises are so so, some good some not as good as it looked on the pictures.
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Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service