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LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,949
value
1,868
shipping
1,926
returns
1,508
quality
1,805
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Spain
1 review
0 helpful votes
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Light in the Box
July 28, 2024

I found Light in the Box, very easy to deal with, kept me informed at all times during the purchases and delivery.

Date of experience: July 28, 2024
Germany
1 review
0 helpful votes
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Wig
November 12, 2024

Longer delivery than mentioned on first shopping image (mentioned with second stept of order), wig looking differently in real

Date of experience: November 12, 2024
GB
1 review
0 helpful votes
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Wouldn't give refund or return
June 6, 2024

Recived shorts easily 3 sizes to big, hard to tell as no tag inside?! Took on holiday opened package and wow couldnt do anything about it till i got back. Then i got my returns policy had run out... never buying from lighbox again

Date of experience: June 5, 2024
LightInTheBox F. LightInTheBox Rep
11 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102859068 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Kazakhstan
1 review
0 helpful votes
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BT наушник
February 19, 2025

Наушник работает нормально, к сожалению не реагирует на поступающий вызов по WhatsApp.

Date of experience: February 18, 2025
Singapore
1 review
0 helpful votes
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No solution was given, waited for a month already and still no item.

Date of experience: September 29, 2024
LightInTheBox F. LightInTheBox Rep
8 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103125187 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

France
1 review
0 helpful votes
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Purchase
November 19, 2024

Very good experience, I recommend the seller. Wide range, fast and professional service. Relatively short delivery time

Date of experience: November 19, 2024
California
1 review
0 helpful votes
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Sizing is a problem
June 4, 2024

Two dresses did not fit their size marking even remotely. Suppose to be 3 Xs and they were no where near close to that size. More like x large or maybe a 1x. Read review on another one so ordered larger 6x and it fits

Date of experience: June 4, 2024
LightInTheBox F. LightInTheBox Rep
11 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102856848 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Israel
1 review
0 helpful votes
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подарок сыну
February 22, 2025

всё нормально и качество товара и бслуживание и доставка

Date of experience: February 22, 2025
Tennessee
2 reviews
0 helpful votes
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Hit or miss inconsistent.
May 22, 2024

I would purchase a tremendous amount more from this company. However, the processing and shipping times are respectfully: absolutely horrendous. One time I actually received a previously ordered order after I received a new order I just placed. They really need to seriously fix this aspect of their business.

Date of experience: May 22, 2024
LightInTheBox F. LightInTheBox Rep
12 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102821920 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Love this Dress
June 5, 2024

I was quite pleased with this dress! I love the color and how it fit! It is perfect for summer wear and one can either wear it dressy or as casual wear! It was also delivered early, which is another bonus to buying this dress! Thank you, Charlene

Date of experience: June 5, 2024
Canada
2 reviews
0 helpful votes
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Satisfied customer
June 5, 2024

I am a new comer for on line shopping so I am always looking for a user friendly,reliable honest service representable personel who give you the impressions that they care about keeping their customers satisfied.Light in the box has not been a disappointing site to shop,you order on line and they keep in touch thru out the shipping process without and they are ready to help out with any problems that may arise until you receive your package at home.Thank you lit in the box for giving no stress reliable service.

Date of experience: June 5, 2024
New Hampshire
3 reviews
0 helpful votes
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Return policy bad
May 10, 2024

I did not clearly read return policy found other amazing sites all of which give you at least 14 days for a full return. Light in the box only gives yo 30% of what you paid. My mistake for not reading 😞 just know buyers there are some wonderful sites out there that will and they have faster shipping beautiful clothes and returns.

Date of experience: May 10, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102792125 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Always a surprise...
May 11, 2024

So many of the items I've purchased fit and look quite different than the picture of said item. Tops are usually cut quite wide...not shapely like the advertised version. Pants are either too big or too small and I have ended up giving away SO many items...tops and bottoms. And yes, I check each and every items size guide. Sleeves are wider than pictured, v necks are not as low cut...I have a LOT of items that need adjusting with my sewing machine. Yes the prices are great but you never really know if the item is going to fit YOU properly or at all. Even when you're supposed to allow 1-2 cm mistakes. I've decided not to bother ordering anymore clothes.

Date of experience: May 10, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102792101 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Belgium
1 review
0 helpful votes
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1ste bestelling
December 17, 2024

1ste bestelling ontvangen, producten waren goed van kwaliteit.
Wat me wel verrast is dat je aanbiedingen krijgt maar vanop het moment dat je deze wil bestellen de prijzen helemaal anders zijn. Dit is een spijtige zaak en geeft niet veel vertrouwen. Vindt persoonlijk de verzendkosten wel hoog dat je meer dan 1 artikel wil bestellen ( vb 1 paar oorbellen, min 10€ aan verzendkosten?)

Date of experience: December 17, 2024
Netherlands
1 review
0 helpful votes
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Oké
December 13, 2024

Oké, keurig ontvangen, goed verpakt en artikel is, zoals op de foto's.

Date of experience: December 13, 2024
France
1 review
0 helpful votes
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Cadeau
December 13, 2024

J'ai offert cet article à mon ami qui était très satisfait du motif et de la taille

Date of experience: December 13, 2024
France
1 review
0 helpful votes
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Avis perso.
November 12, 2024
Updated review

C'est toujours avec autant de satisfaction, que je fréquente ce site. Les produits sont de bonne qualité, et à des prix très abordables.

Date of experience: November 12, 2024

Avis perso.
October 9, 2024
Previous review

Jusqu'à présent je n'ai pas eue de déception sur ce site. Tous les produits achetés sont satisfaisants.

Date of experience: October 9, 2024

Avis perso
December 26, 2023
Previous review

Très joli catalogue. Beaucoup d'articles intéressants et de qualité. Pour ce qui est de mon dernier achat, j'en suis totalement satisfait. Merci à vous!

Date of experience: December 26, 2023
Pennsylvania
1 review
0 helpful votes
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The products are absolutely 💯 great quality. Love the color, style and most than everything costumer service experience was great, although the swim trunk is much shorter than expected.

Date of experience: July 16, 2024
Romania
1 review
0 helpful votes
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Flexible supplier.
May 11, 2024

It's easy to place an order on this site, but, more importantly, safe and rewarding; I had a case where, for whatever reasons, the delivery was delayed. LightinTheBox was quick to make amends granting not only a refund but also a discount for future purchases. Love it.

Date of experience: May 10, 2024
Greece
2 reviews
0 helpful votes
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Some issues but solved with customer care
September 1, 2024
Updated review

I ordered pants following the size guide and one of the pants is larger. Customer care refunded. Quick response.

Date of experience: September 1, 2024
LightInTheBox F. LightInTheBox Rep
8 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103067376 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox


All good but pants...
March 13, 2024
Previous review

All orders except pants were OK. Two out of three pants, that I ordered according to the size guide, were two sizes larger from the size I wear, and I even ordered one size smaller. Example, I ordered a size 40 for my 100cm waist and the one arrived is 107cm. Both are unusable. The pants size guide has nothing to do with the real size of what they sell. T-shirts are OK.

Date of experience: March 13, 2024