business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,949
value
1,868
shipping
1,926
returns
1,508
quality
1,805
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Netherlands
1 review
0 helpful votes
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Hele leuke kledinglijn
December 16, 2024

Een leuke kledinglijn en goede service!
En veel meer keuze dan in andere kleding zaken.

Date of experience: December 16, 2024
Denmark
1 review
0 helpful votes
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Value for your money
June 11, 2024

Easy to pay
Fast delivery With information where your parcel is in the delivery system.
Very fine quality of garment received.
It makes me sad that business is moving of of Europe.
We are ending as an Old museum in the future. Guess that business in Eu
Is not "hungry" enough.

Date of experience: June 11, 2024
Austria
1 review
0 helpful votes
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Great product
October 25, 2024

The delivery was perfectly on time and the product is as described. I have chosen a size bigger as I might need socks in winter, but the shoes are really comfy. Recommendation.

Date of experience: October 25, 2024
Portugal
1 review
0 helpful votes
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Not good enough.
August 27, 2024

Alô. I received the wrong number, and until now, nobody did anything in order to solve the problem. Just want to return the size L and have back de size L. Thanks.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2024
LightInTheBox F. LightInTheBox Rep
9 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103059076 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Belgium
1 review
0 helpful votes
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Prima goederen aangeleverd gekregen!
November 26, 2024

Bestellen, betalen en de rest gebeurt gewoon allemaal vanzelf. Je kan ook je pakje volgen waar het zit en wanneer het geleverd wird. Erg handig!

Date of experience: November 26, 2024
Israel
1 review
0 helpful votes
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Great value for money
May 28, 2024

Have ordered bicycle trousers recently and totally satisfied with quality /look and size of my order/
Also shipment time was good and their customer service very quick and efficient.
Will definitely use them again for future needs

Date of experience: May 28, 2024
Cyprus
1 review
0 helpful votes
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Minas review
June 5, 2024

For my order the 2 items i have ordered were larger than the normal size. In my review posted for the order i mentioned this fact. The response of Lightinthebox was immediate and they offer me fair alternatives to mitigate this, offering to send me the same products at smaller sizes that will fit me for free.
I am very satisfied with their response and alternative options offered to me.
I will continue shopping with Lightinthebox as my experience is very positive.

Date of experience: June 5, 2024
Belgium
1 review
0 helpful votes
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Verzend kosten
October 24, 2024

Ben heel tevreden over de items,alleen als ik verschillende stukken samen bestel en ontvang moet ik voor elk stuk verzendkosten betalen,7 in totaal besteld en 3x2 ineens ontvangen jullie zeggen toch bestel nog iets dan is dat NIET het geval!🤨

Date of experience: October 24, 2024
Alabama
1 review
0 helpful votes
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Cool experience
June 26, 2024

I give lightinThe box a very high rating because it exceeded my expectations,by that I mean the prices, the quality of the garments, and the timely manner in which it was shipped A+ all the way,even tracking was spot on, it's a pleasure doing business with you, thank you again

Date of experience: June 26, 2024
Austria
1 review
0 helpful votes
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Hält was es verspricht!
February 27, 2025

Farbe, Material und Design sind wie im Internet angeboten.
Tolles Produkt und rasche Lieferung.

Date of experience: February 27, 2025
Illinois
1 review
0 helpful votes
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Decent shirt
June 5, 2024

Product...shirt was of good material
Though i bought the shorts to match...the shirt was more of a deep blue with a silvery hue. Very much different than the black I had ordered but it still kinda matched..

Date of experience: June 4, 2024
Reunion
1 review
0 helpful votes
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Satisfaite comme d'habitude
October 29, 2024

Articles commandés pour Halloween très originaux et drôles.
Prix attractifs
Contacts faciles
Livraison rapide pour l'outre-mer (La Réunion).
Seul bémol: frais de douane à l'arrivée

Date of experience: October 29, 2024
California
1 review
0 helpful votes
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Don't order from here.
June 5, 2024

Ordered 5 dresses. 4 of them are too small. They do not do free returns like Shein. It would cost me to much to send back so they are refunding 40%. OR, They will give you 60% in "Reward" money. But what they don't tell you ahead of time is that what you buy with your "Rewards" has to be at least double the amt of your rewards.

Date of experience: June 4, 2024
LightInTheBox F. LightInTheBox Rep
11 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

California
1 review
0 helpful votes
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Nice boots
November 29, 2024

Nice boots made of real leather. Buy at least 2 or even 3 sizes bigger then they are perfect

Date of experience: December 12, 2024
LightInTheBox F. LightInTheBox Rep
5 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103255976 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Belgium
1 review
0 helpful votes
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Te veel keuze
December 17, 2024

Te veel keuze gevaar voor koop verslaafd en toffe spullen

Date of experience: December 17, 2024
Israel
1 review
0 helpful votes
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לא מבינה מה אתם רוצים, אין אתר כל כך קשה וחסר התחשבות

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 17, 2024
LightInTheBox F. LightInTheBox Rep
5 months ago

לקוח יקר,

זוהי מגה, מפקחת על שירות לקוחות, Lightinthebox.

אני כל כך מצטער על אי הנוחות שנגרמה. כעת תקבל סיוע מותאם אישית במהירות.

יצרתי כרטיס מס' 103288885 עבור הבעיה שלך. הודעת הכרטיס תישלח לאימייל שלך הקשור לחשבון LITB. אנא עיין בו, אנו נחכה לתגובתך.

העונג שלי לעזור לך!

בְּכֵנוּת,
מגה
שירות לקוחות Lightinthebox

Ireland
1 review
0 helpful votes
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Some items are of very good quality and at really low prices (e.g., swimsuits), other items have turned out to be of low quality or poor material (polyester). Pay attention to the reviews and especially the photos taken by the buyers to get a good understanding of the products. If you follow the specials offers or time offers you can save a lot (If you're not in a hurry, save items to favorites or cart and check prices day by day).

Date of experience: June 11, 2024
Hungary
1 review
0 helpful votes
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Iván
November 26, 2024

Eddigi tapasztalataim szerint mindig azt kaptam, amit megrendeltem és kifizettem. Remélem, ezután is így lesz.

Date of experience: November 26, 2024
Sweden
1 review
0 helpful votes
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Tuffa kläder+ allt annat.
November 5, 2024

En bra nätbutik! Lite lång väntan på mina beställningar ibland,men dom kommer alltid fram!ock hitintills har jag alltid varit nöjd på mina kläder ock dom andra sakerna! Fortsätt i samma bra stil.

Date of experience: November 5, 2024
Nigeria
1 review
0 helpful votes
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Satisfied
October 26, 2024

Goods ordered were received exactly as ordered and on time too. The only issue is with the sizes. I ordered 3XL when XL would have been just fine.
However this is not the company,s fault.

Date of experience: October 26, 2024