LG

I have gotten the run around from their "customer service" department for a month. They all work from home as their corporate office is closed so they have no clue what they are doing. On hold forever waiting for a supervisor ( apparently with the rest of their angry customers). They repeat my issues back to me then put me on hold and come back asking me to repeat again, again. I have finally washed my hands of them. DO NOT buy their products. Their warranty is a JOKE, their after-sale support/service is NON EXISTENT, and, what's worse, they LIE. Run don't walk to a competitor. Save yourself the grief.

I purchased a refrigerator 3 years ago. The price of the refrigerator was over $4000. I purchased a package… refrigerator, stove, dishwasher and microwave. 3 years, the fridge was not repairable. I went an entire month, with no fridge and multiple attempted repairs. Because I got the fridge in a package deal, I received the price I paid minus depreciation. I feel that LG should have replaced the fridge with the same one I purchased, not send me a check and I had to put another $1000 out of pocket for another fridge. I'm not happy at all.

If you need a part for lg appliances forget it.one of the worst customer service.my washer's door explode one night on off.just after one year.lg did care and i could use my almost new washer until I found a use door on ebay by coincndence.whats a shame for a company who said they are the best!

If I could, LG would get no stars. I bought 2 products 4 years ago and both have been replaced. The microwave broke in an hour and LG would not give me another. They sent their repairman who replaced every thing in the oven and it lasted a noisy 4 years. I bought a stove and the cooktop immediately pitted. Then within 2 weeks the cooktop chipped. Again, nothing was done. I tried to go through the store I bought them at, and they would not stand by the product because LG is so bad. Then why do you carry it? I have since replaced the microwave with GE and the stove with Samsung. So much nicer! I will never buy another LG product and I tell anyone I meet not to waste their money. I wish I had read these comments before my purchase.

Dear all,
Please don't buy lg products because I bought one lg new refrigerator before 6 Month. This refrigerator is not working last 2 months. I have many times requested to LG representative by mail and call but lg team not responding positively. Totally money wasting on lg products.
So don't buy LG products.

My refrigerator has bin out of service for over seven week talked to customer support mutable times with no resolve, seven weeks with out a kitchen refrigerator is not ascetical, it is piss pour way to do business Unit was purchased on 11/17/2017

Purchased a LG tv that was nothing but trouble from day one. Was under warranty and a known faulty model. Had to deal with LG customer support and absolute worst service I HAVE EVER RECIEVED! Spent over 5 hrs on the phone and countless calls. Got told never received the repairers report or receipt ( they did as they actually confirmed this on on of there recorded calls when I quoted the number they had given the repairer when he lodged it) after me phoning countless times and sending the receipt and report 5 times! Always told the case manager unavailable and would call back but never did. 4 weeks of stress and finally the store of purchase had to get the manager to deal with them! Absolutely disgusted! Would never purchase anything LG again in my life! One star rating is to high for this excuse of a company.

I ordered an LG fridge online. The delivery company was a joke - kept scheduling and then not showing up. Waited 3 times for over 4 hours for delivery. Finally arrived and was installed. I noticed there were dents in the fridge. VERY LONG story - delivery company says it's LG's issue. LG says the only solution is for me to ship the fridge back to them (!). Once they receive it, they will issue a refund to my credit card. I can then order a new fridge. I can't imagine this taking less than 4 months, which is a very long time to not have a fridge. I have complained to the BBB, LG's Facebook page, and even wrote a letter to the corporate office (no answer). The worst customer service I've ever received.

I purchased a LG Refrigerator, and LG washer, and and LG dryer. A week before the warranty expired the refrigerator and the dryer both broke. I filed a request for service under the warranty. Did not hear from LG. Called them about problem. Their response was the warranty was expired and that I would have to pay for service. I told them I filed the claim before the warranty expired. They said they had no records. I told them I had e-mails confirming the claim. I still have them. They said they would have someone call me back to discuss the claim. Never heard from them. I will not buy any LG product again. If you do it's your money and your loss.

The stove is absolutely horrbile. The fire is a like a torch. I have burnt myself on 3 different occasions.The customer service is absolutely horrific. They have told me twice that refund was approved, had me sent the proof of purchase and then said the refund was never approved. They are rude, unprofessional and do not provide thruthful, accurate information. I have been dealing with this issue since Sept/Oct of 2022.

Purchased a brand new LG dryer on Oct. 7,2023. Hooked it up 3 days later only to discover that it makes a loud thrashing noise and shuts off within 2 seconds. Spend a week back and forth between LG and seller before LG scheduled a service call. Waited a week for service tech who said it needed a new motor. Waited 2 weeks for new motor. New motor installed today Nov. 8,2023. Same problem. Tech called LG service center. They said for him to order another motor. If the second replacement motor does not fix the problem to then order a mother board. Another month with a broken LG dryer.

One star because I couldn't choose zero. My washer was 2 yo, I paid just under $1,000. It is misleading as it says on the machine, 10 year warranty. Come to find out the warranty is not for the mother board. The mother board went out, LG has none I. Stock and no longer makes this part. This washer was not on a close out sale. Who sells a full priced product and is unable to support it for 2 years? When I emailed and called the company I had no response at all. Don't buy LG!

I bought a fridge GL-T382TPZX online from www.lg.com/in. A defective item is delivered to me with lots and dents and whole body is giving electric shocks. Even Frost free features is not working.
I raised several complaints and follow ups. It's been more than 15 days, everytime they just tell me to wait for some more time, but there is no action taken at all.
They deliberately sends leftover defective items and later tells that concern team will call to resolve the issue but no one calls back.
Don't ever buy LG products specially online.

See proofs on https://tinyurl.com/Defectivefridgevideo.

My LG french door fridge was leaking from the water line. Called Sears appliance first. Bad decision. Finally made an appt with LG directly. Kevin Culligan came out and in no time fixed my problem. Would give him 10 stars if I could. Cordial, knowledgeable and professional. Easy, peasy!

We remodeled our kitchen We purchased a brand new LG range. The front panel did not operate as it is some sort of computerized thing. We have had three repair people so far over two months and each time indicated it was not repairable. Now they are saying the repairman said we refused repair. LG has completely turned their back on us and left us with nothing to cook our food with but they took our $1,400 and provided no relief forb this defective appliance. The only thing that works is the top burners

My refrigerator was broken only after 4 years. I called customer service and they said they're extremely busy and they gave me a local repair guy's number who works for them. He came and he had to order a part and it'll take a week. It's been 10days and I didn't hear anything. It's extremely hard to live without refrigerator when it's over 100 degrees outside.
Also, my dish washer was broken less than a year and it's broken 3-4 times in 4years. With money we paid for repairs, we could've bought a brand new one. Just horrible products. I will never buy LG products again.