LG Support does not know their products and compatibility with other LG products.
Reached out to LG support via Facebook to check the compatibility of rear speakers and an existing sound bar. LG support confirmed compatibility. Made the purchase of rear speakers as a Xmas gift.
Attempted to connect the new rear speakers to the existing sound bar and my surprise they would not wirelessly connect and there was not a wired connection option. Reached back out to LG support to address the lack of connectivity who had me doing and trying different things for over 2 weeks. After about 3 weeks in this hamster wheel of telling me that the two units were compatible and trying different things to connect the 2 units, I was finally told that they realized that the two units were NOT compatible.
At this point, I realize that I am also past the return date at Best Buy which is where I purchased from. I only find this out when I go into return as that is a separate issue and review. Best Buy accommodates me the best they can since I am after the 2-week holiday return policy and provides me with a gift card for the full amount of my purchase. The gift card is of no use to me as I typically do not shop at this store and have not made a purchase in over 10 years there before this one.
I reached out to LG to explain my issues with the return and not being granted a refund to my debit account and request that LG refund the monies. I would have been more than willing to send LG the Best Buy gift card had they issued a refund. I am not looking to receive a double refund but would like my refund to my debit card so that I can purchase my mother-in-law a new Christmas Gift. I was told by the text customer support that a presidential liaison would be able to decide to refund me my money and that what I am requesting is not unreasonable. (I have all the messages from day 1 when I reached out before Christmas).
After several more weeks of asking LG support when will I receive a call from the presidential liaison, and be told that the case was closed and that they reached out? I got an actual text message asking how my service was with the presidential liaison that I just talked with. I DID NOT EVER TALK WITH A PRESIDENTIAL LIAISON at this point! I again reached out to support, and another week went by, and I got a text from Chasity who identifies herself as a presidential liaison.
When I received this text, I asked that they call as I have been stuck in this hamster wheel of messages and texts with LG and that it should not be a business protocol to text an individual about a complaint and ongoing issue. The next text I received stated "Calling" When I received the call Chasity told me that all she could offer would be a service call. For what? There is nothing that a service call would have done to rectify the issue of connectivity if the units were NOT compatible and I no longer have the unit, I have a useless me Bust Buy gift card. When I bring this to her attention, she then offers me a 15% coupon towards future purchases. What would ever make this woman think that I would make another LG purchase again in my lifetime after all the issues with this one is mind-boggling. Not to mention this 15% is less than what I would get if I made a normal purchase.
When I could see that I was not getting anywhere and Chasity had the knowledge and common sense of a brick of soap, I asked for her supervisor or manager. Chasity let me know that she is the supervisor and there is no one higher than herself. I asked who the owner of LG is if it's a board of individuals or a single person. At this point, Chasity reminded me that all LG calls are recorded and that this call is not being resolved so she is going to end the call and hung up. That's right…HUNG UP ON ME. I was not yelling, not making rude or disrespectful comments which were certainly warranted but continued to ask to talk with her manager or escalate this issue above her department.
I sit still in the same position I have been an unresolved issue, LG employees not having any clue, a Best Buy Gift Card that is worthless to myself and my mother-in-law, and my issue not resolved. Beware of LG they do not know about the products they sell, and their customer service is terrible, maybe the worst I've ever experienced.

I have over 33 photos of the conversation and can not upload all to this site. I will provide to anyone who is interested in them.

I first bought an LG fridge at the start of 2016. I didn't know, like many, at the time that the linear compressors LG made were bad. Mine first went out around 3-4 years and was thankfully under warranty (parts and labor). The replacement lasted about as long as the first and at that point only parts were covered but the labor was quoted close to 600 dollars so obviously not worth it. Be aware that even today their warranty will not cover labor on compressor past 5 years and no extended warranty covers that length. I only found out after the fact there was a class action on these compressors but unfortunately the window closed (I never understood windows on things like without confirming everyone was informed such a thing existed). The fridge actually ran well without issues other than the compressor so I ended up buying a newer LG since I heard they weren't using the bad compressors anymore. It took a week or week and a half to get first available delivery.

I payed for the hookup of the new fridge and after installation the contractors they used were unable to get the waterline working - so no water dispensor and no ice. I called LG that day and was offered for someone to come out and attempt to service or get a replacement - I chose replacement. The representative told me I'd receive an email update within a few days. Well, here I am on the fourth day without a peep from LG so I called. The first representative I got said that there was no replacement in progress because they first needed to troubleshoot. This was never mentioned initially and obviously I wasn't happy to hear 4 days had gone to waste. I spent about 45min on hold to finally get the service person on the phone who would walk through troubleshooting with me and their connection was God awful - I could barely hear every other word from them so I was forced to hang up after shouting for them to try another connection/method (speaker vs headset, etc). I called again and after explaining everything from scratch to two people and another 45min wait I got another service person and as fate would have it - they had a bad connection too - not sure of the same person but I if course was livid at this point. The call was terminated and a third call placed. I eventually got a service person this time with a good connection. They had me look at different fridge settings and for error codes and door seal then we came to a part where they wanted me to get a magnet or a stud finder. I didn't have a magnet but fortunately had a stud finder. Turns out they mistakenly assumed all stud finders have magnets on them (I've never owned one that did). They then wanted me to another phone and then some other things - I had had enough and I just had to tell her that I'm not an LG repairman and it's not my job to do all this, either send someone or send me a paycheck - I paid for y'all to install this and it's your responsibility to have good contractors to do just that - train them to trouble shoot and relay to you the issues - I shouldn't have had to call at all. She finally said she would approve the replacement but had to connect with sales or someone else again to close the loop (funny enough, her own sales person hung up on her because she didn't have the order number ready so she had to get someone else). Just a quick aside, how the hell are you not able to see the order number in the system after verifying my info/account - get your crap together LG and invest in some better UI for your people. This person now tells me that they are first going to send someone in 7-14 days to remove the fridge and bring back and then they will start a delivery of the replacement (I assume after examining it or something). Obviously I wasn't happy about this very slow and inconvenient for me process and made that known. The person that I talked to did some background work and eventually came back saying he can arrange for new one to come when they grab the old one. We'll see what happens.

Picture below is me pressing the water dispensor fearlessly without a cup and no water coming out.

First of all let me say I truly hate using social media like this. What's even a bigger shame is what customer service has become. I posted on social as a last ditch effort. It was really UNBELIEVABLE that it took posting on social media for LG to resolve a problem that I had called them about 24 TIMES the week before? It's ridiculous! I spent hours upon hours on the phone with them last week. Called them several times a day.
All of this over this ONE issue my lg refrigerator that I purchased under a year ago for over $3900 broke and I wanted it fixed or replaced. Either one was fine with me. Its taken all of this to get ANYTHING accomplished. Not to mention I haven't had a refrigerator for a month! What in the world has customer service come to?
There were only TWO people who really helped me. Priestley and Charles. Priestley over the phone getting me the credits and Charles on messenger getting me the correct pricing.
After ranting on social media, Charles contacted me. Stating LG couldn't adjust the price per say but Charles offered me at 15% off coupon instead. Which is cheaper than the price lg said they would honor in the beginning. That works. Now the shipping, because it's taken this long I can't get it before my dinner party even with expedited shipping. So it's scheduled to be delivered this Monday. SERIOUSLY? I even paid for installation and expedited shipping myself. Which technically I shouldn't have due to the fact I paid for this on the original refrigerator. I didn't say a word about it to Lg figuring there was bigger fish to fry. I'm doing my part to help get this resolved. Lg can't do their part and get this to me Friday instead of Monday?
REALLY? I mean LG has a brand new 829,000-square-foot home appliance manufacturing facility in Clarksville TN. That's an hour and a half away from me. This is a NEW $360 million dollar manufacturing plant makes LG home appliances! And your telling me you can't get ONE refrigerator and stove to me by Friday? But you can on Monday?Social media unfortunately may be the route needed to get anything resembling customer service accomplished but word of mouth still counts too. After all 77% of consumers are more likely to buy a product if their friends recommended it. With over 50 people attending a dinner party at my house THIS Saturday and me without a refrigerator I wonder how well the word of mouth concerning LG will be then.
If Mr Park, President Customer Care for LG Electronics takes anything away from this, it is that you need to seriously take a good look at your customer service. What I went thru was RIDICULOUS and it gives your department and company a bad reputation. Again Priestley and Charles YOU ROCK! They deserve a raise and a promotion! Hopefully LG can help get over this last hump!

Customer service can make or break a company's reputation. Unfortunately, my recent experience with LG's customer service has left me utterly disillusioned and disappointed. I feel compelled to share my ordeal to forewarn potential customers about the pitfalls of dealing with LG's support.
It all began when I encountered an issue with my LG appliance. As a loyal LG customer for years, I believed their reputation for quality and reliability would extend to their customer service. However, my faith was quickly shattered.
Upon contacting LG's customer service, I was greeted by representatives who seemed clueless about their own products. They lacked the basic knowledge required to diagnose and address the problem. It was baffling to find that I, as the customer, had a better understanding of the issue than the supposed experts on the other end of the line.
The representatives frequently contradicted themselves, leaving me bewildered and frustrated. It was evident that they were following a rigid script and were unable to deviate from it to provide meaningful assistance. It was disheartening to think that a company as large as LG couldn't invest in training its staff adequately.
As if the lack of product knowledge wasn't bad enough, I was constantly bounced from one department to another. Each transfer meant enduring yet another round of hold music and a lengthy explanation of my issue. It felt like LG's customer service was designed to wear down customers to the point where they'd give up on seeking help altogether.
I can't emphasize enough how long the wait times were. I spent hours on hold, waiting for someone to address my concerns. This is a blatant disrespect of a customer's time, and it seemed that LG had no regard for the inconvenience they were.
When I finally requested to speak to a supervisor, my expectations were disappointingly low. Sadly, they were met. The supervisors, just like their subordinates, offered no better solutions. They seemed equally uninterested in resolving my issue promptly. It was as though they were there solely to deflect irate customers rather than provide any meaningful assistance.
One of the most infuriating aspects of my experience with LG's customer service was the abysmal communication. Promised callbacks were rarely honored, leaving me in a perpetual state of uncertainty. Emails sent to their support team went unanswered for days, if not weeks. It was evident that LG was incapable of delivering on even the most basic form of communication.
As my frustration reached its peak, I took to the internet to seek help through third-party forums and communities. It was here that I finally found some semblance of a solution to my problem. Fellow LG product owners had faced similar issues and had devised workarounds and solutions that the LG support team should have been able to provide. It was disheartening to realize that I had to rely on the goodwill of other customers to resolve my issue.
What stings the most about my experience with LG's customer service is the fact that I had chosen LG because of its reputation for high-quality products. I was willing to pay a premium for what I believed was a superior product and the assurance of reliable customer support. My loyalty to the brand was not only ignored but punished with endless frustration.
In conclusion, LG's customer service is a disgrace to their brand and reputation. My experience with them has been a nightmare of uninformed representatives, endless transfers, excruciating wait times, unresponsive communication, and the burden of having to find solutions myself. One star is, in my opinion, still too generous for the dreadful experience I endured. I urge potential LG customers to think twice before investing their hard-earned money in LG products, especially if they value competent and responsive customer support. LG has left me with a bitter taste in my mouth, and I will be looking elsewhere for my future appliance needs.

LG, if you are listening, it's time to seriously reevaluate your customer service practices and prioritize customer satisfaction over short-term cost-cutting measures. Your loyal customers deserve better, and your brand reputation is at stake.

Subject: Urgent Complaint Regarding Defective Refrigerator and LG's Failure to Address Manufacturing Issues

I am writing to express my deep dissatisfaction and frustration with the ongoing issues I have experienced with my LG refrigerator. Not only does my refrigerator suffer from a cooling agent defect, but I have recently become aware that this issue has resulted in a class action lawsuit against LG. It is alarming to discover that this defect has affected numerous other consumers as well.

Given the prevalence of this defect and the legal action it has prompted, I am deeply disappointed that LG has failed to address this manufacturing flaw in a thorough and timely manner. It is disheartening to think that LG has been knowingly producing and selling defective products to the public, causing significant inconvenience and financial losses to countless individuals.

I purchased my LG refrigerator with the expectation of reliability and durability, only to be confronted with an issue that severely impacts its functionality and undermines its value. The cooling agent defect has resulted in inadequate temperature control, spoiled food, and compromised storage abilities, jeopardizing the safety and well-being of my household.

I hereby demand that LG takes immediate and decisive action to rectify this situation. I expect the following remedial measures to be implemented:

1. Prompt repair or replacement of the refrigerator to resolve the cooling agent defect, ensuring proper functionality and performance.
2. Reimbursement for the financial losses incurred as a result of spoiled food and any related expenses.
3. Full compliance with the terms and conditions of any existing warranties or guarantees provided for the refrigerator.

Failure to comply with these requests within a reasonable timeframe will leave me no choice but to explore further legal action and actively participate in the existing class action lawsuit against LG. I intend to pursue all available avenues to seek appropriate compensation for the inconvenience, financial losses, and breach of consumer trust caused by this defective product.

I am deeply disappointed that a company of LG's stature has engaged in such practices, compromising the well-being and trust of its loyal customers. It is my sincere hope that you will take immediate and genuine steps toward resolving this matter, ensuring that consumer rights are upheld and that LG stands accountable for its actions.

I expect a written response within [reasonable timeframe, typically 30 days] detailing the actions LG intends to take to rectify this situation and provide appropriate compensation for the damages incurred.
BUYER BEWARE
DONOT BUY THERE PRODUCTS THEY WERE SUED FOR THIS VERY PROBLEM AND PAID DAMAGES AND DIDNT FIX THE PROBLEM!

SHORT STORY:

DO NOT BUY LG appliances until you confirm that they have technicians that service your area. After two months of calling almost weekly for service, LG has not been able to get a tech out to see our refrigerator, and when they finally 'offered' to replace the fridge (which is still under warranty), there were shady strings attached AND they didn't follow through with actually delivering the fridge.

ALSO: If you ever have to call LG customer service, announce that you'll be RECORDING the calls (and then do it!) because you can NOT trust what one rep says to be true with the next rep.

LONG story:
We bought an LG refrigerator in January 2023. In March, we noticed that sometimes items in the fridge compartment were getting frozen even though we had the thermostat set to 38° or 39°. Sometimes we could thaw meat in the fridge – other times it would still be rock hard frozen two days later. We'd wake up to find salads frozen and ruined or the milk chunky.

It wasn't always stuff in the same location either – top, bottom, middle, left, right – and it wasn't consistent. For a couple months, we tried rearranging things and making sure vents weren't blocked to see if it would get better, but it kept happening. A separate thermometer placed on the middle shelf confirmed that it was sometimes getting down to 31 degrees in the fridge despite being set to 38. But we couldn't just turn up the temperature because sometimes it really was close to 38, and if we turned up the temp to be in the 40s, we'd risk bacteria growing during those warm spells.

In June 2023, we started our saga to get a technician to come out.

• Called on June 5 and scheduled service for June 8. Rearranged schedule to make sure someone was home for technician.

• TECHNICAN WAS NO-SHOW (June 8). Called LG and Rosa said service had been cancelled since there was no technician available in the area. I expressed frustration that LG never bothered to call or email that info to us. It would have been nice to know that we didn't need to wait around at home for a technician that was never going to come. I was told that I would get a call in 3-5 business days to reschedule service.

• NO CALL CAME. We were then due to go on vacation, so I put it off until our return.

• PARTS SHOW UP WITHOUT NOTICE. While we were on vacation, three packages worth of LG parts showed up at our house even though no tech has been out and we still haven't gotten a call. At this point, I'm assuming that this thermostat problem is a known issue for this model and that LG just preemptively sent us the parts so they'd be in place for the tech. At this point, I'm feeling hopeful.

• TECHNICIAN SHOWS UP WITHOUT NOTICE WHEN NO ONE IS HOME. I called on June 26 in the *afternoon* to try again to schedule service. I was told by Vanessa that the technician had tried to go to our house that *morning*. What?!?!?! LG had not called or emailed us any notice that the technician was coming out, and so no one knew to be home. If they had told us, we would have made sure the tech got in the house! I was told they'd call back within 24 hours to reschedule. [My husband and I speculate that they tried to text info to our home line, but that is pure speculation. After this point, in every subsequent conversation with LG, I emphasized that the warranty was registered under our home number but they should not try to text that number and give them my cell number instead).

• NO CALL CAME. Called on June 27 after 24 hour window had passed. I was told by Rosa that I'd have to wait 3-5 business days for the service team to make another appointment. I was also told that since there had been two unresolved appointments within a month, I could instead start the process to get a replacement/refund if I wished. At this point, I just thought this was all just a scheduling error, so I asked to try the repair route instead.

• EMAIL TELLS ME TO SHIP PARTS BACK. On the evening of July 3, I get an email telling me to print out the attached two FedEx labels and be prepared to have the parts picked up on July 5 at 8 a.m. Two labels, not three. I have three packages though. And the tech hasn't seen the fridge yet – what if he needs these parts and I've already mailed them back? I replied to the email asking for clarification about these questions before I put the parts out, but NEVER HEARD BACK. (This is still true, as of Aug 18, and I will also point out the rudeness of sending me an email telling me to print off these labels with only 36 hours notice *over a holiday* and *without asking* if I had access to a printer.)

• NO CALL CAME. Called again on July 6. Now I'm really getting sick of finding food unexpectedly frozen and not getting a call back, so I ask to start the replacement/refund route. But Irwin says they couldn't do a replacement/refund because no technician had seen the fridge yet. I'm ready to pull out my hair – I let the rep know that I know it isn't his fault, but I've been at this for a month now and really frustrated. I'm told that my case will be escalated to the 'Presidential Team', given a case number, and told to expect a call within 24-48 hours.

• NO CALL CAME. Called again on July 11 and gave my case number. The rep (AJ?) does not react at all to the reference to the 'Presidential Team' nor does he offer to connect me with them. He repeats that they have to have a tech come out first before doing a replacement or return. I asked him (in a calm voice) exactly how many times do I have to cycle through "We'll call in 3-5 days" and then NOT get a call? How long is this potentially going to stretch out? He assures me that this will be the last time and promises me that I'll get a call in 3-5 business days.

• June 19 (six business days later), I get a text that says my case is eligible for 'alternate resolution', and I am asked to send them a photo of the original receipt. I do so.

• FINALLY, A PHONE CALL! On July 20, I get another text saying that I will be getting a phone call from the Resolutions Team later in the day. I eventually get that phone call. I am told that since LG can not get someone out to fix the refrigerator, they'll send a professional installer to install a new fridge and take the old one away. The rep says that I will be texted a form to fill out with some personal information and then, after I fill it out, I'll be contacted within 7 days to arrange delivery. I read all of this back to the rep to confirm my understanding – both that they'll take the old fridge away and the timeline for scheduling the new one. She confirms my understanding, makes sure she has the right cell phone number, and lets me know that if I have any questions, I should call LG's 800 number and ask to speak with the 'Resolution Team'.

• ALWAYS READ THE FINE PRINT. That evening, I start to fill out the text form, and I start to get concerned. It starts out innocent enough – asking for personal information and another copy of the receipt, but then it tells me to take off the sticker with the serial number, cut it in half, and upload a photo of it cut in half. That's a pretty irreversible step, but I do it. Then the final page requires me to sign a legal statement where I will have to promise that
O I will not allow any third party to use the product (or resell it)
O I will properly dispose of the product
O I will not publicize any of the terms or conditions of this letter
And it goes on with the more usual indemnifications to not hold LG liable for anything.

This feels both confusing (since it doesn't match what I was told on the phone) and a bit shady (since after signing it I can't even talk about the letter) so I decide to hold off on signing the letter and instead call back the next day.

• LEARNING TO NOT TRUST WHAT REPS SAY – On July 21, I call LG and ask to speak with the 'Resolution Team.' The rep insists that she can help me. I explain that I was verbally *told* that LG would take care of our old fridge, but the link says that I have to dispose of it. The rep (after putting me on hold to check) tells me that I indeed will need to take care of the fridge. I explain that this is not acceptable. I should not have to pay to dispose of the fridge. I ask to speak with someone who can make this right. She asks 'who' do I want to speak with, and I repeat that I want to speak with someone who can make this right. They should make this right by either taking the old fridge or paying me the money necessary to dispose of it properly. She puts me on hold again, and then sends me a link to the local Salvation Army and says that I can transport the fridge there and donate it there. At this point, I'm not sure I believe her and I'm really not sure that we have the means to transport the fridge there, so I tell her that I'll look into it and call her back.

• After some research, I've found a couple ways to responsibly dispose of the fridge. But I've decided that I'm not going to sign the form because a) some of the methods of disposal (like donation) may result in someone else using or profiting from the fridge in some way, and b) I think the muzzle clause is outrageous. After reading through the warranty carefully, there is nothing that says they can void the warranty if I refuse to sign their paperwork – they are bound by the warranty regardless. The only thing they can do is refuse to replace the fridge, in which case we go to arbitration and THEY have to pay for all that process.
JULY 24 – Called LG to let them know that I'm not going to sign the form, but I accept the fact that we'll have to dispose of the fridge and would like a replacement. I'm pretty sure the rep did not understand what all I was talking about, but she confirmed that they had our proof of purchase and said that I would be hearing from LG in 1-3 business days to set up the replacement or refund.

• NO CALL CAME. Called again on July 28. Divine looked up the status of our replacement and said it was approved on July 28th, and that it should be delivered within 7-14 days. We updated the account with my personal yahoo email address (in addition to the Charter one) and she said she'd 'prioritize' and 'escalate' this further. Additionally, I asked her to make sure that the technicians would either call or email us to notify us of the delivery window before coming out, and she assured me that it was added to the documentation and confirmed that they had both our home number and my cell number.

• NO CALL, NO EMAIL, NO DELIVERY… It's August 18 – three weeks past the last phone call. We're now looking up how to file for arbitration. And we're letting friends, families, and other folks in southwest Michigan know to stay away from LG!

Vey careless, horrible experience, unprofessional. We need to trash our $4k 2020 refigrator! STAY AWAY FROM LG!

We (My wife and I) decided to have a kirtan at our new built home this Navratri on 26th of March hoping to get 70+ guests, So we have planned well in advance for this and to avoid the suffocation and heat and humidity I have ordered a 1.5 Tonn Split AC from LG.com/India on 6th of March (20 days before the scheduled event) against order # *******4560 which was duly delivered on 12 March and on 17 Akram from Coolcare (LG Service Associate) came at my home for installation. He unpacked and installed the Indoor unit first, then when he unpacked the Outdoor unit he found that the installation kit was missing from the package despite mention on the packaging. When I asked him about its cost (if upto few hundred I was ready to pay for that out of my pocket) he said 380+ GST per feet while there was 10 feet of installation kit should be there amounting to approx 4000. For which he informed his senior Mr. Saurav and also informed LG customer care about the incident.

I have the recording of the call, at first she blamed it on me that I must have misplaced it, but when I told her and the Mechanic Akram Confirmed that he has unpacked the product till then it was properly sealed. After his confirmation she started to say that and please emphasis it that "Although it is mentioned on site as well as packaging but this model does not come with installation Kit so I need to purchase it additionally" but when Akaram confronted her and told that this model do come with it and in my case it is missing from the packaging so she said that she cannot help with it and we need to raise the matter with ASM (I dont know who he is) when I asked for his number she again refuse to provide saying that Akram will manage by his own.

So Akram left my home saying that he will discuss it with his Senior Mr Saurav, who subsequently called me and told that I need to return this AC and get the refund issue for this as he cannot help me in this matter as he is a third-party associate only.

Since then I have tried to register my complaint more then 15+ times via various channels including Customer service, Website, Email, FB Page and somehow I got 2-3 contacts of LG Service of my area so via call and whatsapp to them also, but till 0 response from there side.

Not a single time anyone from LG officially Called or wrote to me let alone the engineer visit. It's always same response:

"We have escalated the matter with our DEDICATED / SENIOR TEAM and they will get in touch with you within the next 4 working hours."

It has been 25 days now that event has been passed and all the relatives and attendee has bear the discomfort of heat and suffocation due to lack of service by LG and we feel quite insulted and ashamed due to this.

Luckily the weather was pleasant in Delhi due to which there was no serious problem to any attendee other wise either we have to cancel our program or there was sure going to be some medical problems.

Now I am totally disappointed by the unprofessional ways of LG as Not a single person in such a large company is responsible enough or concerned enough or care enough to connect with me for resolution. I am really amazed at the work efficiency of this organization.

Even though I have warned them in written that if this situation continued then I will be forced to report the matter to the authorities but still 0 response from their side.

This shows how insensitive and tyrant a multi-national organisation can be towards a poor alone customer.

After all this when I have even requested them to as they are unable to provide service then please arrange a pick up of your half-installed item and issue me a refund as after this fiasco I do not want to have any LG product in my home. If this is the state of affairs during an ongoing sales God only know what nightmare and horrors awaits for me if I needed after sales service. But this time too I got zero response like always despite many follow ups.

So now I want consumer court to teach a lesson such ignorant corporations that in India they have to follow proper sales and service protocols and I demand a generous compensation for all the mental, emotional, physical and financial trouble my family and I have been through during past 24+ days and still going through along with the full refund of the sale amount.

One more thing the item is huge in size and is eating up precious space in my small 1 BHK home, which is causing a lot of problems due to this since last 18+ days and I cannot anymore take care of it and held responsible for its condition, so please arrange its pickup ASAP.

Good Service
Thank You.we are satisfie for our nursing service,
Good Bless you, Ratna Nurse And Aya Centre.

Horrible
I bought 2 LG tvs, one in 2018 and another in 2019. They both were not able to connect to the wifi so I reach out to customer service to get assistance. When I called and advised of the situation I was advised from the representative that LG products have a malfunction with the wifi not being connected so she would extend the warranty and have some come and look at both of the tvs to get them repaired. She advised me that it will fake 3-5 days to reach out to schedule a repair. On the 4th day I received a phone call from a LG representative stating that there is no one in my area at least 100 miles that could service the unit. She advised that I can reach out to find someone and LG will pay for the service. I called numerous of people over 2days and the only service I could find was in Lubbock which is over 300 miles away from me but A&A stated they no longer service for LG products anymore. So I reach out to LG and advised of this information. I was told by the representative she will forward this information and escalate it to regional manager and it will take 5-7 days for a response. It was day 9 and no response so i caller and the LG rep didn't have any of thr information that was given to me. So I ask to speak with manager. When I ask to speak with manager she stated she had the information and it was sent by email and the representative didn't have that information. She stated that the regional manager have not responded and she will escalate it herself and to allow 72hrs and she will call me back. We'll it was a week and I decided to call back again. And again no one knew who I spoke with. No one had info on the manager name. No one knew an escalation was submitted so I submitted an email to the VP of LG of this exact story. So today 11/22/21 I received an email from regional manager and he stated "There is no HE servicer in the area and this was up for RA (refund/replacement) consideration, but it is OOW so it cannot be RA'd. Per CNN*******562: Customer can take it anywhere to get it serviced since it's outside of the 1 year warranty, but it may not be economical considering the age and cost of the unit." How the hell can I get the unit fix if we already established there is no one in my area that can fix LG products. I am so frustrated and I will never purchase LG product again in life. I have 2 practical new tvs mounted on wall that I only had for less than 3years and it's a waste. I suggest to NEVER purchase LG and the customer service is horrible and no one knows anything! Now my husband and I have to replace our 70in and 65in with a more better brand like Samsung or Sony but will probably be better anyway!