Lens.com has a rating of 4.4 stars from 3,540 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.
Placing my order was quick and easy as they had my information and prescription on file. Confirmation and shipping was quick. Got my lenses order quick.
Contacts delivered and I am using them. I am Happy with my order.
I called and the representative was very kind and helpful. The order was just as expected.
I was very satisfied with the order and the quality of the lenses.
User friendly app; fast and reliable shipping and delivery.
Easy order. Fast shipping. Very satisfied! Definitely will order again.
Exp was perfect, the lens are good, they are very good quality
Excellent customer service and understanding and rapid delivery
Very professional, good quality and fast service. Good job!
They were helpful and they were quick. They called the optometrist for the prescription.
Not happy.
Please enter at least 50 characters. Please enter at least 50 characters.
Received my order in a timely fashion. Received my proper order.
Easy to order. Appreciate the reminders. Great experience. No complains.
Help me to complete my purchase immediately.
Excellent transaction!
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.