From the business
Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
LegalTemplates Reviews Summary
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I am glad I checked out this site. I just saved hundreds of dollars in lawyer fees. I was able to download all my legal docs without having to seek a lawyer.
I recently contacted Legsl Templates via email in regards to my account, honestly I didn't think I would hear from any body however not was I wrong, Lisa a Sr Customer Service Rep responded to my email immediatley and took care of my request with no questions asked asked. I am do very impressed with Legal Templates and their superb A1 customer service team and although in fortunately I needed to cancel my subscription if ever the need for legal templates arise I most definitely will come back, and I all lady will recommend to ask my friends send family. Thank you so much Lisa for your world class customer service, you've just made a life long customer
This company provides prompt and professional service. When I need them again. I will not hesitate to utilize them. I would recommend them to all my family and friends. They provide exactly what they say they will.
The website and its resources are very user friendly. They answered my questions and immediately offered a solution along with the information I needed!
Got the legal documents I needed and I didnt realize there were recurring payments but they were willing to refund the billed amount after contacting them. They were very helpful.
WOnderful company to work with. Attentive to customers needs. Business-oriented and customer service friendly.
A friend who happens to be an attorney suggested I utilize Legal Templates to obtain a document I needed. It was extremely easy and friendly to utilize. When I experienced an issue I spoke with Charles in customer service and it was resolved immediately. Impressed that there are real people who can assist!
They provide great templates easy to fill out and print. Also great customer service that respond in a timely manner.
I had submitted a request for a refund and the turn around time was excellent. Cris responded within minutes of my request. He was very helpful and courteous. I would recommend dealing with him directly. He exceeded my expectations on customer service.
I found the customer support to be very helpful in assisting me with some questions that I had thank you Lisa
I recently contacted online customer service for a refund and the executive resolved the request very efficiently.
The interaction with David was very pleasant. He was very professional, courteous, and kind. He knew what he was doing and he handled the issue very professionally.
Your company has been great in working with me on an issue that arose. The response time has been amazing, willingness to work with me for a positive resolution and not questioning me on my issue; that is rare for a company to handle a support request in that manner. Again, thank you - should the need arise to use a service that your company offers again; I guarantee yours will be who I use!
I was having issues with getting charged for a template for 2 months and Cris and the team did an awesome job with refunding me back. Amazing website, amazing team. Will be using this website in the future for sure!
Called legaltemplates.net regarding an account issue and spoke with Lisa. She was very willing to help and listened attentively to my concerns. She then told me, in great detail, how to email my request to LT. Overall a very good experience.
NS
The website was super user friendly and easy to use! Plenty of great legal templates to choose from! And when all was said and done Charles provided excellent customer service when I had an issue that needed resolving! Would recommend.
Cris was very helpful in assisting me in navigating the refund process, and following through with my request. The process is a bit more involved than what I had expected, but I am a satisfied customer, thanks to Cris!
Excellent customer service resolving account problem. Would highly recommend. Used to create a pet sitter contract.
I had a billing problem requiring a refund and David, the senior customer service rep was quick to intervene and assure me that the refund will be processed as soon as possible. That is all anyone could ask for and it is greatly appreciated.
Understood my issue and made sure it was right. Lisa helped a lot with my issue and was very friendly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members