Legacybox

My experience with Legacy Box has been terrible. They don't even deserve 1 star. I received an email that my vhs videos and reel to reel tapes were received on June 5th, there were very few emails in between then and Sept. 14th when I received the DVDs and CDs. I sent 6 vhs and 4 reel to reels to be converted into DVDs. Upon trying to reach the company for feedback/questions no one ever answered the telephone. When you press 2 to speak with an agent you get a message that says "no support agents are available to take your call, please call back later" and when you attempt to call back there is still no answer. When my package arrived back to me it contained some CDs with poor quality music (which I didn't ask for and care not to keep their junk) and the 5 DVDs I did receive 3 read "bad disc", and the other 2 were of such poor quality that one I could hardly see and the other one color was so bad that it looked like it was and old movie in black and white. I feel as though I was taken for my money. I would not advise anyone to use this company. They could at least sent a letter with an explanation alone with the return of my Vhs and reel to reel. I'm sure they are not answering the telephone because so many people are demanding their money back. Please do not use this company, if they keep on like this, I am sure that they will be out of business soon. They are wrong! They obviously do not have morals, they are messing up people personal memories.

I contacted Legacybox to ask about conversions for my late father-in-law's old 8mm movies and Kodak slide pictures. They wanted almost $1K for transfer and did not even bother to give me a time frame for completion. Here in San Antonio we have the same services, Alamo Film Transfer, that did the conversion for a fraction of the cost, and the quality was OUTSTANDING! Contact Lee at Alamo Film Transfer, even if you live out of town. Or you may have a similar service in your town. DON'T go with Legacybox!

I had used LegacyBox once, and had good results. I chose to use them again, and placed a large (over $500) order. Soon after, I lost my job, and requested cancellation and refund. Though I had just received their box for shipping tapes, I had not shipped anything. A few days later I received a refund equal to half the order purchase. I requested explanation why the refund was half, and was told they deducted the shipping cost of their box (understandable) plus a 20% restocking fee of $220. Again, I asked how they came up with 20% on $399.99 product order, and they stated it was based on the retail cost of my order, $1,099.99, not the actual discounted cost I paid! Note, there is nothing in their terms, that I can find online, that states their restocking policy. It seems to be random and at their discretion. I am now in the process of having to dispute this excessive charge with PayPal, and have filed a complaint with BBB. If I ever do use a transfer service again, it will NOT be LegacyBox!

This was the most frustrating experience ever! I mailed my VHS tapes in back in February to get converted to CD's. Waited and waited, no update from Legacybox, I inquired to received the same message over and over- "Your order is in process, getting ready to go to production". I received this same message every time I inquired. Finally, 4 months of this, I asked for a specific commitment which they would not give me. I kept getting the run around. I completely lost confidence that anyone at this company knew what was going on. As I mentioned, they were also not proactive in providing me updates, I always had to ask.
Bottom line is I finally threatened to call the Better Business Bureau and asked for my tapes back, they did send my tapes back and did give me credit but wanted to charge me for shipping. I pushed back and they finally gave me credit for that as well.
I would not trust this company to do what they say they will do. All hype and never delivered a thing except horrible service.
Legacybox, if you want to run a business, I would suggest being upfront with your customers relative to a timeline, being honest when they ask you questions, and pick up the phone and place an actual call instead of your canned email responses. I am so disappointed.

After converting a few 8mm camcorder tapes to DVD on my own 25 year old DVD recorder I decided to send the remainder to Legacy Box to save time. Boy what a mistake! The resolution on the converted DVD's was absolutely horrible. The ones I had converted at home were excellent with no visible degredation between the 8mm tapes and DVD's. One very important VHS tape was returned with a wide horizontal line running down the middle of the DVD and resolution so bad faces were hardly recognizable. Some DVD's were totally blank and some were converted to a file format that my IMAC didn't recognize. The VHS's conversion showed raster lines as if they has simply played the tape on a TV and recorder from the TV. Run don't walk away from these people.

Hello, I had decided to borrow a vcr and watch one of the tapes that I had you copy for me. The DVD that I received kept cutting off and on and I just assumed that the tape was old and a lot of tape had been ruined. Well after I watched the original tape I found our that most of the media wasn't copied over to the DVD and it didn't cut out. I am very disappointed in the quality of the DVD and that fact that it wasn't all transferred.

They took almost 3 months, and the quality was terrible! Very disappointed. When I record the cd's they made with camera I get great quality, they used really cheap quality stuff

When I first got my Legacy Box it seems like they kept adding one charge after another, but the real problem came with online storage of my media. I thought that was set up for life and it went to my Google Docs, but in the fall of 2022, I received an annual billing for $43, which was automatically charged to my credit card. A few weeks later, another bill came for the same amount, along with a threat to remove access to my content by Feb 10,2023. Rather than lose the content for which I had paid so much, I paid promptly, figuring Legacybox would make things right in the end. All my inquiries were ignored, and I soon started receiving threatening emails that I would lose my content. I sent more inquiries, careful to include my order numbers. These were ignored and my content disappeared from Google Docs. I would never refer a friend to this service. I downloaded as much as I could before the content disappeared from Google Docs. I canceled the yearly subscription to PayPal and PayPal refunded me my second payment and it working to reclaim the first payment.

I ordered a LegacyBox package to have some betamax tapes transferred. After receiving the kit I found that most of my betamax tapes were molded and had water damage. I then proceeded to cancel the $625 order and they are charging me the shipping and handling of the box ( which I understand) however they are also charging me 20% of the cost for DOING NOTHING for me. This is now going to cost me $120 + shipping and handling.

The following was a response I emailed back to Legacy =
="I checked my inbox, trash, junk and spam mail and far as getting a reply from Lennon I can't confirm I ever got a reply.
You guys know that memories are a fragile thing and my hope was to share the family memories, through your provided service, during the Holiday Season. Well, that's clearly not going to happen. I wish you would have been as prompt at sending the Legacy Box out as you were in taking my money.

Part of my plan was to have my Sister, Niece and Nephew share one of the thumb drives of memories since they each had lost a house and all of their belongings (including family photos) in the Paradise, CA. Fire a couple of years ago. At this point and having already spent the money I will await delivery of the Legacy box and consider whether to pay additional for expedited service or just let it all 'play out'. "

Note that my Legacy Rep Lennon never replied to the email I sent in response to Legacy's email requesting how are we doing in regards to your experience.

You asked me what was my experience with your company = Well, not a fond memory.

Tim Mangin #*******