Legacybox

I've been hearing Legacybox ads for years and finally decided to send an old cassette tape of my Mother telling her life story and have them make a CD of it. The process went so smoothly right from the start and continued to the delivery of my CD along with the old cassette tape. They communicate where in the process they are and I never felt like I was in danger of losing my Mom's tape. I wish every company I deal with is as professional and efficient. Great job Legacy Box!

The results were not very good. I realize that some of the tapes were old (Beta tapes from the 80's!), but it looks as though no one even took the care to "track" the tapes. Some are even unwatchable and no refund was offered for those. They kept my entire payment. Also took much longer than they said it would. I will never use them again and will look for someone local.

We were sent a legacy box kit which included numbered bar codes. My siblings and I spent hours going through many rolls of 8mm film and marked them in order according to the numbered bar codes.
When we received the DVD's, they were completely out of order, not all of the film was transferred, you could see part of it slipping and some of the film was split from the reel.
I called and spoke with a very nice man who understood the problem. We were refunded what we paid thanks to the man that I spoke with. Thankfully all of the reels were returned along with the DVD's. If you treasure your memories, do not send them to legacy box! Although I read good reviews here, I think those people were just lucky! There are other ways to transfer film, etc. Save your money & your memories!

One star was only so I could leave the review. I expected LegacyBox to take longer than IMemories but for $9 a tape I thought I would give them a try. I requested the box in Mid-August and sent it in filled with my family memories on 9/01/23. In Sept, Oct, Nov and Dec all I was told was my items were in a secure location and will be processed as soon as one of their team members can process my items. In the middle of January my items were moving to the processing room. My completed images were loaded digitally on 1/31/24,5 months after I mailed my box. My downloads were good but it appeared the tapes were but on a machine and loaded. Therefore if my tape had 30 minutes on a 4hr tape, i got a 4 hour download. Regardless, I received my downloads. My items were mailed back and were to arrive on 2/07 but never arrived. When I checked they advised due to the rain, it would be delayed. Now a month later they looked into it and found that my box was lost and UPS has closed the search for my family memories. In my experience, use IMemories instead.

Order Legacy Box about a month ago. Finally got the box 2 days ago. Thats only the start. Try calling this company? When they answer they sound like the person answering the phone is speaking with you with a paper bag over their head. This company took 4 weeks to send me the box so I canceled and they told me their is a 20% cancellation fee plus the cost of the box? Really? Stop before you push that order button!

I sent some old reel-to-reel audio tapes to Legacybox to transfer to modern media. When I play these tapes on an old reel-to-reel tape player, I can hear them just fine. After 10 weeks of waiting, I received some audio CDs, a flash drive and a digital download. The audio on all these is almost non-existent, even turned up all the way. I wanted to transfer these tapes so my 93 year old blind dad could enjoy them, since he can't work the old tape player. What a disappointment and a waste of my time and money!

I was very resistant to send my parents' 8mm movies away in a box but SO glad I did. My original plan of a movie projector aimed at a pillowcase with my camera pressed on "Record" was an EPIC FAIL as I watched the projector EAT the first movie! Legacybox was definitely money well spent and I am now able to show my 80 year old dad movies of him as a teenager and show my niece movies of her great grandparents. I was able to obsessively track the films the whole time. I called customer service a few times and they were more than helpful. Definitely get the thumb drive upgrade. Thank you for preserving these memories!

I sent in four video tapes (I paid an additional $14 for one of my VHS's). As soon as I shipped my Legacybox to its location, I started to have problems with my order. It arrived a week and a half to their location. After that, I waited 6 weeks and I still did not receive my Legacybox. Also, hey could not convert one of my VHS because it supposedly had mold. I believe this can be fixed, especially because I paid extra. But either way, I have not received my refund. I was disappointed with their poor service and I am not satisfied with the quality. Honestly, I rather watch my memories with my VCR (FOR FREE) because it has the exact image quality. I do not recommend this service at all! The money spent does not reflects the service that they provide for its customers. Especially if you want these beautiful memories on time. It is not worth it.

Their site is misleading - for the starter kit which is $72, the picture shows dvd's, thumb drive, a nice box, welcome guide, etc. I assumed you are paying for the 3 little DVDs in that price, so I ordered it and paid the extra $9.99 for the thumb drive. In order to get the DVD's you have to pay another $9.99 extra which I did not see. All I got back was the the box, my original tapes with my identifying labels missing, and a tiny little thumb drive. I haven't even checked yet to see if all the tapes were copied correctly onto thumb drive. So far, it does not appear so. Last year I used Legacy Box, and they messed up on that order by not copying 3 of the 25 or so tapes I had sent them, so I had to send them back to be copied. I'm pretty much done using them.

I spent HOURS organizing and numbering pictures for the digitization process. The pictures seemed to be grouped by "baggy," but not in order within the baggy. I was hoping to see the pictures on the flash drive in the somewhat chronological order in which I arranged them. To say that I'm upset is a gross understatement. For me, this was a complete waste of time and money.

It's a good thing that I did not read any reviews before I ordered or else I would not have chosen them. What did happen was that things went as they said they would in their brochure. The box came on time, it was tracked and they informed me of each step along the way. I received my original tapes and the digitalized copies in short order. I did review them and am very pleased with the results. The tapes that I sent in were from the 60's so I did not expect them to be perfect. You can only do so much unless you want to spend thousands of dollars to have them touched up like you see with old TV movies.