Order was lost with no tracking info for weeks! Package took forever to deliver!
The product looks good but came with installation instructions.
Fit was perfect, looks great! Very pleased with quality and finish.
Very easy online ordering, love how it's explains what you need for headlights
Dear Renae B,
Thank you so much for taking the time to share your feedback with us!
We greatly appreciate your understanding and we look forward to serving you in the future!
Great experience and product is amazing. Lights are bright at night
Haven't had a chance to open or use as it is for my son's birthday.
Fast shipping with no damage to packaging or product.
Extremely slow shipping with no updates, then the tracking number changes without notice.
The brightest freaking light I've had, absolutely love it
Website was super easy to find what you want and the product fit perfectly. I'll buy again for sure
Receive on time and no problem, really good service
The process was Quick and easy, simple to install.
Great products not readily available elsewhere. Customer service, product and site excellent!
Very easy to navigate the website and product as described.
Item was received damaged with scrapes and a gouge on the plastic
Dear Jose,
Thank you for your patience and understanding regarding the issue with your recent purchase. We sincerely apologize for the inconvenience caused by the damaged item.
We have processed your refund as requested. You should see the refund reflected in your account within 3-5 business days. There is no need to return the damaged item.
And we value your business and hope to have the opportunity to serve you again in the future. If you have any further questions or need assistance, please do not hesitate to contact us.
Thank you for choosing us.
Awesome. Easy to find what you need. Quality is top notch. Love it!
Very pleasant………………………………………………………………,,,,,,,,,,,,,
Overview
LED Factory Mart has a rating of 3.7 stars from 740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 17th among Auto Parts sites.
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- Cheyenne, WY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christopher,
Thank you for your feedback regarding our shipping methods and delivery times. We appreciate your input and would like to provide some clarification.
We strive to offer a variety of shipping methods to accommodate our customers' preferences and needs. We do provide options such as UPS, FedEx, USPS, DHL, and EMS to ensure flexibility in shipping choices.
Regarding your recent order, it was shipped via USPS, which typically takes about 5-15 working days for delivery. We understand that this shipping time may be longer compared to other options, and we apologize for any inconvenience this may have caused.
We appreciate your patience and understanding as we work to ensure the safe and timely delivery of your order. If you have any further questions or require assistance with your order, please do not hesitate to contact our customer service team.