I ordered a raincoat and it was smaller than it was supposed to be. So far it has taken 6 weeks and they have still not sent me a replacement or a refund! Even though it was not worn, they are saying that it arrived damaged! Customer service "rep" is always the same lady though she is polite, has no say so in any decisions. All she does is forward an email.
Update:
They have finally sent me a gift card for my order.
After receiving my order,I was shocked at how low the quality was. The materials feel cheap and the construction is poor. Shocked again, I discovered the return process is worse than the product quality! I spent 44.50 and after returning the item, I have 13.50. I see that the company is not trying to give you a quality item, they are simply planning to keep 75% of the money on every return. Disgusting business practice. Enjoy your "leather" items, but don't get too close to a fireplace or oven, that cheap plastic leather is flammable...
This is a birthday gift for my soon to be 13 yo boy. He will love it! I took his measurements, so it should fit fine. I was impressed with the quality for a great low price! It shipped incredibly fast! Thank you!
This is just one those fake websites that sells cheap goods from questionable. Not really worth the value. If I had to take a guess from how the sizes are off this is just the standard cheap Chinese goods masquerading as legit stuff you see on Amazon. Will not look like picture and will not fit. Oh and all the reviews on their site are probably fake, judging by the fact that they almost all sound like sales pitches.
Look out for hidden shipping plus label charge fees for each order. Especially if you have to return an item more than once if it does not fit right for each time it comes to your address and leaves your address you get charged 1199+ the original almost $50 shipping and if you do it more than once for a exchange you get hit for another $50 shipping fee. I refused to pay the last shipping fee and got a refund so I did not receive my full portion that I was charged because of all the hidden shipping and extra labels on top of the shipping fee customers me aware I ended up paying almost $100 in labels and shipping to return a jacket twice so I finally told them to keep the jacket and their extra fees.
Bought boots for wife and I. My wife's boots were too tight. Tried to send them back for a refund but no one will answer the phone, email, tic tok, facebook or instagram.
Update, they finally got back to me and I returned the boots and they gave me a full refund. Looks like customer service is just slow to respond.
I ordered a helmet and fingerless leather gloves yesterday and they arrived already one day later. While I'm bummed I missed putting the NEW15 code in to get the discount, I'm not bummed that I found this company. The helmet is good quality and great value, just what I was hoping for. The gloves when I started putting them on I was thinking they were going to be way to small on my fat hands but after a little effort got them on and they fit like a glove once on. I think as the leather will stretch over time and they'll be fine getting on and off but they're really nice soft leather and good quality. I'm planning on doing a follow up order for some other needed items tomorrow.
I blown away with the quality again & again. Leatherup has always been top notch with the attention to detail. I'm probably close to 10 with all the leathers I've bought & each one gets better & better. The color in this is one that grows & grows on me seeing I have all browns & black. This company is top notch & you'll definitely be happy with your purchase. Thanks again Leather Up!
Sizing is off. Ordering small sizes from most companies is normally too big for me, but I ordered a size up (small instead of extra small), and it is actually too small. Gotta figure out how to exchange sizes. First medium I'll have ever ordered.
Like it looks cool very nice quality better than I would have expected and it's definitely a real leather I'm extremely happy and excited to have receive this jacket I'm definitely going to buy more extremely happy
Well made, stitching all looks good, zipper works without jamming (like you often find on cheap stuff) and it fits just fine. Removable collar is a nice touch. Looks good too. Frankly, I expected less. I would recommend this to friends.
Nice jacket. Well worth the cost. I've purchased several to have my company logo put on it. My employees think they are great. Thanks for your quick service and quality products.
Doug S.
Conway Springs, KS
Wow! I had read the reviews but, Wow! The set is BIG! Love it! Great Quality & Value! Can't wait for warmer weather so can use on road trips. Already making plans. Will have plenty of room for cargo with these puppies! Thanks!
Jacket is great!! Some thought leather was too light and zipper was too small, but I found neither to be the case. Will order again from LeatherUp. Reviews are right though about ordering size larger.
These shoes re very comfortable to wear and walk in. There is an unusual lacing system that makes tightening the laces labor intensive. Once you have them tied, they are comfortable. For riding be aware the toe is soft, thereby making toe shifting uncomfortable on a motorcycle. If you have a heel shifter, this problem goes away. They're okay, but not my first choice.
This pant bungee is well built and works perfectly. The clamps are strong. I really like its looks. Leatherup sent
order within about 3 days...I ordered on a Friday over Labor Day(on a Monday) and received them on Tuesday--
Awesome. Thanks.
Product was totally "perfect" ! Fit very well and installed in less than 45 minutes.
Service and delivery were super-could not ask for better.
Will purchase from Leather Up as often as I can.
Carey D. - West Bend WI
Like all 'waterproof' gear, there are limits. These high-quality gloves kept my digits dry for over 2 hours in an absolute downpour. Unfortunately, having already been subjected to so much rain, they were nearly saturated, so by the time I had to head home (7 hours later), they failed to keep me dry. After drying out for 2 days, they're back to normal.
Despite not helping on my return trip, these are still the best rain proof gloves I've ever tried. I'm planning on treating them with Nikwax this weekend to see if they might hold the H2O at bay a little longer next time.
Excellent boot!!!! Fits perfectly right out of the box, with no break in time to feel comfortable. Description is spot on. Can't really say enough about this boot. Only site where I purchase my boots from, and size is always perfect for me.
Nice boots with an almost too new looking suede like finish. They're starting to look better with some wear. Too soon to say about durability, so I gave it a "3". They stretch a bit and are comfortable walking. Good grip on pavement at stops. Wish they came in 1/2 sizes. The "throat" is a little tight getting your foot into the boot if you have high arches. Happy overall.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
LeatherUp has a rating of 3.8 stars from 29,919 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LeatherUp most frequently mention great price, good quality and customer service. LeatherUp ranks 1st among Leather sites.