LawnStarter

Just a snip it of the email I got and the reply: I complained that they missed a weed and now it's tall. Theyve been cutting corners...

Charlotte P via zendesk.com
Aug 27,2019, 2:01 PM (1 day ago)
To me

##- Please type your reply above this line -##
Hi Lamia,

Thank you for reaching out to us regarding your **Lawn Mowing** service and I'm so sorry this happened.

After reviewing your request, I noticed the service occurred on **Aug 14,2019.** We're always happy to re-evaluate a service should any issues be reported to us within a **5-day** **window**.

However, after this period of time, natural growth of the lawn can obscure important details and make it difficult for us to review the situation. But, we still want to make this right so I will go ahead and add a **$15** credit to your account for the trouble and ensure your crew is aware of the issue. This will apply to your future bill.

Again, I do apologize for the inconvenience it has caused you. This is definitely not the kind of service we want you to experience.

Let me know should you have any other questions or concerns.

Thanks!

Charlotte
LawnStarter Support

[R5R9GL-57LR]

Lamia Kadir
8:36 PM (4 minutes ago)
To LawnStarter

I find this so funny. FT mom who has 3 kids contracted your biz to mow our lawn. Expectation that you do at least the minimum, mow the WHOLE YARD and not CUT corners (pun intended). I then after a long hard day am supposed to verify YOU did your job and have 5 days to contact you (while exhausted) if YOU DID NOT do a good job.

That's like saying, you were supposed to remove my entire APPENDIX out and I have 5 days to let you know you made a mistake?

Ridiculous, Lamia Kadir, MD

I started with Lawn Starter around April 5th in one month they have missed 4 appointments and no resolution was ever made. Read below the horrible experience in Virginia we had.

As a supervisor Katrina only offered after all the issues which is listed below as well as in my text, file and email documents a slap in the face $25 dollar credit which doesn't even cover the plants that had been chopped up by Carlos team who did my mowing.

I wanted
Full Mulching
Weed killer and fertilizer
Bi weekly mowing...
No follow through and lazy work, missed work no costumer service.

This company does not care at all for there costumers and it is evident. It took from last Friday to this Thursday May 6th to received a phone call back from a supervisor after waiting a month for mulch, never came never called to tell me the plan never rescheduled until I called both times someone was scheduled. Again the same issue with fertilizer and weeding. Anytime you need to get in-touch with someone it takes up to 1 hour and still they don't answer... when you leave your number no one ever calls back. After finally 6 days of waiting the "Supervisor" who was a young girl said she could offered to put our name back out on the list for some other "real company" to pick up and offered $25 credit but only after I repeatedly asked her what she will do to ensure that I stay with a company after the hell I went through and after a month of my yard still looking disgusting. No guarantees we're made (because they are the third man) because what this company does is that they put your name out there and an individual contractor Has to be able to pick you up if that company doesn't fulfill the job all they do is put you back on a list and never call to let you know why (even though it is part of there policy) and so it's just never ending cycle. Even if you wait two weeks and they don't pick you up then you're back to square one or they pick you up and don't come (Oh well you go back on a list)your salon is never serviced it is a ridiculous practice that does not work... even after all my frustration it was clear that this "supervisor" had no idea nor care to fix the situation. Horrible just horrible Do better! I will be sharing this daily so that I can make sure no one ever goes through this again!

I have phone conversations, text and pictures.
I will be sharing this to all so they know what kind of company this is.
GO with anyone else they showed that this is not a company that cares.

Charissa

I am a single woman who recently rented a house with a neglected yard. Great price! Great service!

I am disabled. I had Lawn Starter mow my lawn on a bi-weekly basis. I am on a very limited income and i can only afford $100 a month for mowing. Their price for mowing every two weeks was $49 and some change... perfect. I have four dogs. All small, all in house dogs. They get let out several times a day into the front yard. We have a chain link fence in front, a wooden privacy fence in back, and two chain link gates between the two types and an access gate in the front for the front only. The first time they mowed was September 2. The mowing was going to be the previous week but i had the yard mowed the Friday before that so I sent them a couple of emails about rescheduling. I got no response... As the mow date got closer, I went to their website and they had a way to message them on the site. Using this method, I, again, asked them to reschedule. The day before it was due, I got a response from someone I assumed was a rep from the company and they advised the schedule was changed. He/She also advised they did not pay attention to email and the website message board was the only was to contact them. They did come on the appointed day. They were very quick. The yard looked like it had not been touched. It had been mowed but there was no edging/weed eating along the fence line and leaves were piled up along the fence and scattered across the yard.
I understand they do not bag but at least the leaves should have been moved away from the fence if it had been trimmed. I was not expecting another cutting until sometime around the 17th. I was totally surprised when they arrived and mowed on the 10th. This time the results were the same with an additional issue... they left all the gates open. Our dogs were let out and they scattered like roaches. With a lot of time invested in driving around, screaming, some assistance from our blessed neighbors and a lot of luck, we were able to repatriate the animals. A couple of them cost quite a bit of money and emotionally, they are all invaluable. Again, using the website email, I messaged the rep and he replied with: "Can you call up lawn starter? See if they can make sure to take care of your account. It was on our job list for service today.", so apparently Adam is a contractor with LS. LS does not list a phone number on the site that I could find. Poor, slow communication, Poor lawn appearance, No attention to details to finish the job, Gate left open because of lack of supervision and laziness. LS is just a referral company. Because they do not have direct control over the staff that actually does the work, they should not be used. I will not use ANY company like that. I will contact mowing companies directly for services in the future.

Jackson from lawnstarted did an amazing job cleaning my backyard, me and my dogs thank him...

Good Edging. Comes when he is expected to do. Does a great job. I am unable to do this job anymore.

Since I have had you guys cutting my lawn, IT LOOKS EXCELLENT! I am so glad I teamed up with you. My wife and I are pleased!

Provided lawn mowing and edge trimming. Cagney and his crew did a great job! Thanks Lawn Starter!

ITS BEEN SO EASY WORKING WITH LAWN STARTER. THE APP IS VERY CONVENIENT AND THE SCHEDULE IS ALWAYS ON TIME. VERY HAPPY WITH MY CHANGE TO LAWN STARTER.

Jose and the crew keeps my lawn fresh and together every week. Very punctual and very professional

I'm very pleased with their work and will use them again and again. I Recommend their A1 service...

Always Do A Great Job! Always Cut and Trim The Way You Want It! Keep Up The Great Work and Keep Doing My Lawn!

Service with Maria has been great! Mowings have been right on time, with great attention to detail.

Everything is unfriendly and not working. Too frustrating to deal with. NO COMMUNICATIONS FROM COMPANY.

Kevin let us know when he was on the way and did a superior job; very thorough. Lawn looks great!

Awesome job mowing and trimming. I would recommend to anyone that is looking for lawn care service.

This is the most pitiful business I have experienced in a really long time. If I could provide a negative score I would have. Lawnstarter should not be in business if they are treating customers the way the treated me! The company sucks. The support sucks. I had no shows and then communication after the fact. Then rescheduled and then no show again, with support telling me they couldn't find anyone for lawn service. Just not reliable at all. Then after another reschedule rather than call me and tell me they couldn't find a provider they just cancelled my subscription after the date I was scheduled to have the service done. You can't reach a live person. Can't escalate the issue.

I communicated with a support person who vowed to right this terrible service experience. They agreed to two free mows and I'd give them another chance. Lo behold, they had a whole week and no one showed up. So, I got the infamous email with an apology and that they were cancelling my subscription. Make no mistake that's about numbers for them.

Lawnstarter should be really embarrassed. The inconvenience they cause for people who are relying on them is significant and the best they can do is cancel my subscription? It is pathetic! They should have the capability to proactively determine whether the can serve an area effectively or not. It should not take you 2 months to figure it out. I had 2 services requested and neither could be fulfilled. That's a huge problem!

Your rep asked me to give another chance after no shows and then a cancellation by you. I did give you a chance and you all failed again. So, based on my experience you have demonstrated they just fail to deliver service to customers more than they actually deliver. That is a sucky business. They should stop and close up shop.

Woeful is how I would describe my experience. You all should be out of business. Sad!

Thanks for nothing but pure inconvenience! Looking forward to posting this on social neighborhood, your website and wherever else I can let people know. WOEFUL!